Adam Limbrick | Page 2

Top notch dealership ...customers really come first here. The fact that a loaner car was available to allow me to do other things in London while my car was being serviced. Also having my car hand washed and The fact that a loaner car was available to allow me to do other things in London while my car was being serviced. Also having my car hand washed and cleaned leaving it sparkling and looking like a brand new vehicle again. (Big Plus here). Special mention to Adam who was my contact and looked after me personifying what Finch service is all about (Kudos here). More

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Everything we wished for! My wife and I had been vehicle shopping over the past few weeks and had test driven several makes, but we could not find the COMFORT RIDE we were look My wife and I had been vehicle shopping over the past few weeks and had test driven several makes, but we could not find the COMFORT RIDE we were looking for. We decided to visit the FINCH dealership and we were fortunate to have Mark Klein as our salesperson. He LISTENED to our WISH LIST and after careful perusing their inventory over a few days, we were about to put things on HOLD, until he showed us a 2015 Buick Enclave. We were SOLD with this beautiful SUV. The color, technology, safety, warranty, spaciousness and the level of comfort were everything we were looking for. We are very happy with our choice. Thanks to Mark Klein's patience, knowledge, pleasant personality and his experience, we are enjoying our Enclave. We were very relaxed under Mark's guidance. He is honest, personable, has a sense of humor and at no time did we ever feel pressured. His goal was to find us the perfect vehicle that WE WERE LOOKING for. Mark was eager to explain all the features to us and took all the time we needed to feel comfortable with our new purchase. He went through a mound of paperwork with total ease and all our requests were met. I would highly recommend this dealership. Mark Klein was very efficient and quick to follow up with a courtesy call and email about our experience and to ensure us he will always be available for any questions or concerns we may have. All the FINCH staff is very professional, friendly, honest, welcoming and they truly appreciate your business. More

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(GERRY TRACEY.."TOP SHELF SALES & SERVICE ALL THE WAY!" GERRY TRACEY proved to be a great asset to Heidi (wife) and I through the entire new car buying experience! I was very impressed with the way he quar GERRY TRACEY proved to be a great asset to Heidi (wife) and I through the entire new car buying experience! I was very impressed with the way he quarterbacked the FINCH TEAM members involved in helping us! From choosing the right car (2015 Chevy Sonic LT), to picking-up our vehicle, GERRY was very attentive to our needs and saw that everything went smoothly! Carmine Angi More

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Very competitive service dept. It is reassuring that I see long time older employees who are retained by what I see as good management practises. Some people feel that going to priv It is reassuring that I see long time older employees who are retained by what I see as good management practises. Some people feel that going to private garages suits them. The upside of Finch is that their people can spot impending failure because of their hard vehicle knowledge and experience. One their guys who drove our 98 Sierra to the back for an oil change spotted a bad hub saving us a bundle of trouble and risk. Our 09 G8 GT is safety and performance modified and the service staff have paid attention to detail on that count. Their sales guys who spotted our vehicles, checked them out and they commented on the good condition that we keep them in. Overall, I can see that they have staff who are sincerely into cars, trucks and a friendly conversation is only a step away. More

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Best of the Best. Words can Not Express how Happy Linda and I are with our New 2015 Silverado Truck. We'd Like to Thank Brian Finch but more over Craig Stott for your Words can Not Express how Happy Linda and I are with our New 2015 Silverado Truck. We'd Like to Thank Brian Finch but more over Craig Stott for your Honesty, Generosity and Integrity with Giving Us such a Fantastic Deal This Past Friday. This is the Second Vehicle we have gotten off of Craig in as many Years. Your Knowledge and Wisdom about Pickups made our decision even easier to make. Linda and I wanted to take this opportunity to thank you for our purchase experience with your company. We are pleased to note that your professionalism and the quality of the Pick Up Trucks we Leased from you exceeded our previous experience with dealerships, and we will not hesitate to highly recommend you to our family or friends. You are a pleasure to work with, and importantly, the truck you leased to us is exceptional; better than any comparable make and model available anywhere else. Linda & I extensively researched the internet inventory including for sale by owners, dealerships, and independent car dealerships. To top it off, the price for the Silverado was better than was available anywhere else. Thanks again for your professionalism, excellent inventory, and great pricing." - Wayne and Linda More

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service Because all service advisors are great they are the ones who are responsible for me buying another Buick... My son who lives in guelph has my rendez Because all service advisors are great they are the ones who are responsible for me buying another Buick... My son who lives in guelph has my rendezvous which needed some. Repairs and decided to have work done here in London cause I talk so highly. Of all the staff. Name should. Read. Joyce. Not sabrina More

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Mark Klein and the Finch Team Mark and the Finch staff have made my buying experience very enjoyable. Mark worked with me for many hours and patiently listened to all my questions Mark and the Finch staff have made my buying experience very enjoyable. Mark worked with me for many hours and patiently listened to all my questions and demands, making sure that I finally had the vehicle that I wanted. When I picked the vehicle up at the dealership Mark sat with me in the vehicle going over all the features and options to make sure that I was comfortable with everything, including a test drive. Thanks Mark. Great job. Steve B. More

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A continuing good customer experience I saw the vehicle that I liked on the web site. Went there and in an hour had purchased the car with Josh doing a good job of demonstrating the vehic I saw the vehicle that I liked on the web site. Went there and in an hour had purchased the car with Josh doing a good job of demonstrating the vehicle and getting it ready to be picked up two days later. When ever I have visited the service department the advisers have been friendly and courteous and Tammy especially seems to know cars well. Over all a very pleasant experience so far. More

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"CRAIG YOUR CAR GUY' We have just purchased our 3rd vehicle from Finch. Once again we dealt with Craig Stott. It is always a satisfying experience to deal with a Sales Con We have just purchased our 3rd vehicle from Finch. Once again we dealt with Craig Stott. It is always a satisfying experience to deal with a Sales Consultant who has not only a thorough knowledge of the product line but also extends an after sales support second to none. It has been a pleasure to deal with the Stott/Shroeder/Dunleavy team. Additionally kudos to the Service Dept. Tim Polley/Adam Limbrick for listening to and executing any service requirements to my fullest satisfaction. More

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Exceptional Customer Service I have been a Finch customer since June/July 1999. Over this time, I have purchased and/or leased approximately 8 vehicles. Everytime I have p I have been a Finch customer since June/July 1999. Over this time, I have purchased and/or leased approximately 8 vehicles. Everytime I have purchased, I have been treated with the highest level of respect and satisfaction. I have received the best service possible from beginning to end of my purchases and beyond. The after sales customer service I have received from any of my sales consultants has been second-to-none. Over the years, I have dealt with Hass Hijazi (now partner of Finch Hyundai) and Kevin DiBrita (whom I have dealt with for the past 6 vehicles). Both Kevin and Hass treat me better than family. They are always available to assist with any question or problem at hand. The reason I came to Finch in 1999 was for service on my 1988 Pontiac Tempest, which I had purchased from another local GM dealer (which is no longer in business). The service advisor I reached on June 30, 1989 was Phil Jackman. This gentleman waited at the dealership until I arrived (approximately 6 pm which was after the dealership and service department were closed). Upon arriving, Mr. Jackman supplied me with a loaner vehicle for the long weekend at no charge. On the following Tuesday morning, I received a call from Phil telling me that parts had to be ordered to complete my repair and to continue using the loaner until my car was completely repaired. Due to a delay in parts being shipped to the dealer, my repair was not completed for approximately 10 days. When I returned to pick up my vehicle, I was informed that there was absolutely no charge as it would all be covered under warranty, including the loaner. I was very impressed. Based on the service satisfaction I had, when I again had problems with the Tempest in 1992, I had it towed to Finch for service late in the evening. While waiting for my wife to pick me up at the dealership, I noticed a 1992 Pontiac Grand Am on the lot that I liked. The next morning when the service department called and informed me of the repairs necessary, I decided it was time to replace the Tempest. I approved the repair and requested the service advisor to transfer me to the sales department. My call was picked up by Hass Hijazi. I let Hass know which vehicle I was interested in. Whereas, I was at work at the time without a vehicle, Hass offered to pick me up in the 1992 Grand Am when I was done work. I test drove the vehicle back to the dealership. I paid for my repairs and began the paperwork to trade-in the Tempest and purchase the Grand Am. Over the years, I continue to visit Finch for all my repairs and purchases. I will not even consider another dealership. ALL of the Finch employees are courteous and go above and beyond in every area of the sales and service process. I enjoy my visits. I have made many longterm friends at the dealership over the years. I would recommend the Finch dealerships to any and all who are interested in purchasing and/or service their vehicles. I look forward to many more years of vehicles and service from Finch. Regards Chris Mortlock London More

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