Adam McLaughlin | Page 2

Everyone there was great, I had purchased my last vehicle a 2015 escape from Dave Bertulli, sat down with him was like old times, bought a 2021 bronco sport/bad lands a 2015 escape from Dave Bertulli, sat down with him was like old times, bought a 2021 bronco sport/bad lands More

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Worked with me extensively to get me into a Superduty despite various hurdles. Very impressed with the level of persistence from the crew to get me in and out. despite various hurdles. Very impressed with the level of persistence from the crew to get me in and out. More

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I bought my current Ford Fiesta from Imperial Ford. David Bertulli, my sales rep, made the process of buying a vehicle an easy one. I will be going back there in the future. Out of the three vehicles I've pu Bertulli, my sales rep, made the process of buying a vehicle an easy one. I will be going back there in the future. Out of the three vehicles I've purchased, my Ford is the best vehicle I've driven so far. More

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I purchased a 2016 Ford Edge from Dave Bertulli. It was an excellent experience and I would definitely recommend him to my family and friends. an excellent experience and I would definitely recommend him to my family and friends. More

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I purchased a 2016 Ford Escape from Dave Bertulli and I am more than happy with the sales experience at Imperial Ford of Mendon MA, I would strongly recommend him to anyone looking for a used or new vehic am more than happy with the sales experience at Imperial Ford of Mendon MA, I would strongly recommend him to anyone looking for a used or new vehicle. More

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Excellent service by Dave Bertulli -salesman at Imperial Ford in Mendon, MA. We purchased a new 2020 Ford Escape. Love the new style and the price was reasonable considering all the new extra features avail Ford in Mendon, MA. We purchased a new 2020 Ford Escape. Love the new style and the price was reasonable considering all the new extra features available. We will certainly give a great review to all friends that are looking for a vehicle. More

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Imperial Ford provides prompt and expert service. Dave Imperial Ford provides prompt and expert service. Dave Bertulli of the sales staff has been great. He keeps his promises. I'm a repeat customer. Imperial Ford provides prompt and expert service. Dave Bertulli of the sales staff has been great. He keeps his promises. I'm a repeat customer. More

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top level great, clean, down to earth sales people, customer always comes first! There are lot of cars/suv's to choose from. Very helpful place to be for any great, clean, down to earth sales people, customer always comes first! There are lot of cars/suv's to choose from. Very helpful place to be for any vehicle you want. More

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Recently bought a Ford F-150 from Imperial Ford in Mendon and we couldn't be happier. Buying a vehicle during covid-19 was a little daunting, we are so glad we ended up here! From the beginning we worked and we couldn't be happier. Buying a vehicle during covid-19 was a little daunting, we are so glad we ended up here! From the beginning we worked with Mark online who directed us to Adam Wilson who is a manager there through email. My husband and Adam emailed back and forth and were able to iron out most of the details of the deal. We live over an hour away on Cape Cod, so we didn't want to take the trip unless we really knew it was worth our while. Imperial respected the fact that we were a ways away, knew what we wanted, and knew what we had to trade. We were able to get a rough trade number for my Ford SUV, and when we got there the number was accurate, no bait and switch which was really refreshing. When we arrived, Adam took a look at our trade and then introduced us to Dave Bertulli as our "man on the ground". Dave and Adam were a great team and worked well together. We took the truck for a ride and it was everything it was advertised to be which was a great relief. We had been searching for a while and going to local dealerships only to find features of the truck were not as advertised, they were crazy low on the trade, or they just didn't have what we were looking for so tried to sell us something else, NOT the case at Imperial! They actually had 3 trucks that would have worked for us, but we liked this one the best. After we talked to Dave and all agreed on the deal, it was time to wait for the financing department and see what they could do. We had great offers on financing that we came with, but we were hoping to maybe drive home with the truck that day so financing with them made everything seamless and we were excited! The dealership is beautiful and spacious with comfy couches and lots of cool music memorabilia to peruse while you wait, plus walls of giant tvs to watch. The place as well as the bathroom was very clean and comfortable. The financing guy was backed up, so we waited, and waited, and waited. Dave gave us some coupons for a food truck nearby which was just what we needed. Once we got back it was probably another 45- an hour before we met with the finance department. He immediately kind of rubbed us the wrong way as he seemed really annoyed to be meeting with yet another person and doing yet another deal..... not exactly what we wanted to be greeted with after our long wait to meet with him.... so he was fine, said of course he would have the most competitive rates and that he could get what anyone else could get.... well turns out he couldn't... but he got close at least. We had already been at the dealership for about 3 hours and the deal was so close to done. We really liked Adam, Dave, and the truck, so luckily we were all able to come to an agreement. The financing guy was the only slight bump in our super enjoyable car buying process. All in all, we are so happy with our purchase from Imperial! I would highly recommend them to any friend or family looking for fair honest customer service, and a huge inventory of quality vehicles. More

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I purchased my third car from this dealership and have had the best experience with both the vehicles and the staff. Dave Bertulli was very helpful from start to finish, walked me through the seamless pro had the best experience with both the vehicles and the staff. Dave Bertulli was very helpful from start to finish, walked me through the seamless process. I will purchase my fourth car from imperial when the time comes. More

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