Adam McLaughlin | Page 6

Very pleasant experience We always have great service at this dealership. Very clean and staff is helpful and friendly. We always see Dave Bertulli and he is very knowledgab We always have great service at this dealership. Very clean and staff is helpful and friendly. We always see Dave Bertulli and he is very knowledgable and helpful. Donny Hanscom in Service is also great. More

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Quickest buying experience that I have ever had. Went with my daughter to Imperial Ford because she was having some issues with her vehicle. While her car was being serviced, we started looking aroun Went with my daughter to Imperial Ford because she was having some issues with her vehicle. While her car was being serviced, we started looking around the lot. We found a new 2015 Ford Edge that she liked and asked the salesman, Dave Bertulli, to daydream with us while he showed us the vehicle and it's features. We took it or a test drive and asked about the numbers. Dave went above and beyond to get my daughter the terms that she wanted. Between Dave and the Finance Dept. (Pam), my daughter walked out of Imperial Ford with a new vehicle which neither one of us expected to do that morning. Dave made the experience very enjoyable. He was very professional and did not pressure us into doing anything that we weren't willing to do. He did an outstanding job! More

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Great people and Great help They helped me get out of a money pit, and into a new 2015 F150. Dave Bertulli went above and beyond to help me find what I needed, he even came in on They helped me get out of a money pit, and into a new 2015 F150. Dave Bertulli went above and beyond to help me find what I needed, he even came in on his day off to help me finalize a deal. This is the second time I bought a Ford from him. I even brought a friend down to buy a car there, great service and awesome atmosphere there. I tell everyone I know to go there first. More

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Great sales & leading consultant Mr. Dave Bertulli We are writing to express our deep appreciation for the attention & concern shown by him today to fix the Ignition key that does not turn & steering w We are writing to express our deep appreciation for the attention & concern shown by him today to fix the Ignition key that does not turn & steering wheel also locked for KIA SPECTRA 2009 model car which we brought 2 days back. Even though New England Patriots game was going on, he has come all along the way to help us. He is very knowledgeable and helpful in coordinating & his commitment and his hard work is very impressive. Regards Thathi Reddy M More

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Great Experience all around After looking for my first new car at many places, Dave Bertulli, Karyn Ingram, and Imperial Ford were the only people to truly care about my experien After looking for my first new car at many places, Dave Bertulli, Karyn Ingram, and Imperial Ford were the only people to truly care about my experience. Other places didn't take me seriously, or offered insulting trade-ins and selling prices. Imperial was different, and I would recommend Dave and Karyn to anyone looking to buy a new car. I'll be back soon in a few years to get another! More

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Great Experience twice My husband and I purchased within 3 months of each other a car from Imperial Ford in Mendon. The first time we met with Dave Bertulli we were immedia My husband and I purchased within 3 months of each other a car from Imperial Ford in Mendon. The first time we met with Dave Bertulli we were immediately taken by the way he listened to my husband’s preferences. He informed us about the choices that were available and took us out to for a test drive. When it came down to make a decision he gave us privacy to go over the proposal and advocated for a favorable price. When it was time for me to purchase a vehicle we went again to Imperial Ford an found us fortunate to have Dave taking care of us a second time. Again he was inquiring about my wishes and showed us multiple vehicles, all with a quit yet interested demeanor. Dave goes out of his way to make sure all the details of the sale are covered on time, he is very professional, courteous,explanatory and answered all our questions with patience. We will certainly recommend Dave and Imperial Ford to our friends More

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Dave Bertulli - Best Salesperson Ever! Thank you Dave Bertulli for a seamless car purchasing experience!!! I'd researched online and found what I wanted at Imperial Ford. I was greeted kind Thank you Dave Bertulli for a seamless car purchasing experience!!! I'd researched online and found what I wanted at Imperial Ford. I was greeted kindly by Dave. He was extremely professional and I felt no pressure at all to buy any car other than the one I wanted. Dave made sure I understood every step of the process and made sure I got the price I had seen online. I traded in a vehicle and he also ensured that I got the maximum trade in value as well! Dave made me feel empowered and confident with my decision which was important to me. I love my car! I'll go back to Dave at Imperial to buy my next car! More

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Excellent No-Hassle Experience! I purchased my F150 from Dave Bertulli over at Imperial Ford last year, and once again had an excellent experience. Dave was very knowledgeable, patie I purchased my F150 from Dave Bertulli over at Imperial Ford last year, and once again had an excellent experience. Dave was very knowledgeable, patient with my many questions, and not at all "pushy". He took the time to find the right gently used F150 that I was looking for....as soon as he found it, he called me (ON HIS OFF DAY!) and told me he would meet me at the dealership for a test drive. He knocked a couple hundred dollars off the price and made it a deal I couldn't refuse. This is the 3rd time I have purchased from Imperial, and I would highly recommend this salesman and this dealership. Thanks Dave! More

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Wonderful dealership This dealership is a great place. Very friendly employees, made us feel very comfortable and welcomed. The sales associate was extremely helpful and p This dealership is a great place. Very friendly employees, made us feel very comfortable and welcomed. The sales associate was extremely helpful and pleasant. We drove 2.5 hours to buy a truck and it was worth it! We will definitely be back to buy again! More

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Unbelievable Customer Service! I was working with Dave Bertulli on purchasing my first car. He couldn't have made the process any more enjoyable for my family and I. His quick respo I was working with Dave Bertulli on purchasing my first car. He couldn't have made the process any more enjoyable for my family and I. His quick responses to my calls and faxes was impeccable. Every question I asked and all the information I needed he explained thoroughly so there was no confusion. Buying a new car as a young girl is very intimidating and Dave is a warm welcoming, outgoing and personable guy. He is definitely a great, if not the best asset to the team at Imperial Ford. If it wasn't for him I'm not sure I would have bought the car that I did, which I now LOVE. I wish I could send him a million thanks for making my first car purchase one to remember. More

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