Adam Nguyen | Page 2

The service reps and sales manager have no idea what customer service is. The experience was horrible. customer service is. The experience was horrible. More

by CARLOS88 Verified Customer Verified Customer

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Fussy math during negotiation. Somewhat insulting. Returned the car for service as the door passenger side door panel molding was in not reinstalled. It was completely detached Somewhat insulting. Returned the car for service as the door passenger side door panel molding was in not reinstalled. It was completely detached from the top. Upon returning your service personal put the molding back, but did not affix the door panel properly, rendering a gap between the window and the door panel. I feel like I purchased a used car, when I fact I purchased a new Hyundai. Buy the way, the 2021 Elantra I traded in was in perfect condition. No flaws anywhere, mechanically perfect. I will not return, even for free 4 services, (oil change). More

by DPVRN Verified Customer Verified Customer

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It was refreshing to deal with a dealership that delivered professional and personal service from all of its staff. delivered professional and personal service from all of its staff. More

by JBDB4790 Verified Customer Verified Customer

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Great experience. I really appreciated him working with me and getting my payments close to my old payments I really appreciated him working with me and getting my payments close to my old payments More

by HOLLENBECKELISE Verified Customer Verified Customer

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The longer I’m having to work with them the more dissatisfied I’m becoming… I bought a used car that I’m very excited about, however the process of getting this car has not been ideal. I’ve worked w dissatisfied I’m becoming… I bought a used car that I’m very excited about, however the process of getting this car has not been ideal. I’ve worked with many different staff members, some much better than others. Overall communication is not good. I asked many questions and was frequently met with “I don’t know” and then people would not take the initiative to find the answer to my questions. During the negotiating process, we were not informed how the price got lowered to what we agreed upon, so I went into the buying process assuming I still had the vip warranty we were initially told we’d have. After asking for probably the 8th time I found out after signing papers that they had removed that warranty. They have since corrected this, however my trust could not be regained after that. I am waiting on my vehicle to be serviced before I can safely drive it off the lot, however there does not seem to be much communication between the salespeople and the service department. Getting answers from employees is still proving difficult and I am growing more frustrated having to wait on a car I’ve already paid them for. More

by Aubrey A Verified Customer Verified Customer

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Great customer service. No pressure. This was likely the most pleasant car purchase that I have experienced. No pressure. This was likely the most pleasant car purchase that I have experienced. More

by BURNSD.LARGEFILES Verified Customer Verified Customer

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Every single employee we dealt with in our new car purchase was so kind and helpful. We had been to a different dealer the day before and had a not so good experience so it was nice to feel welcome an purchase was so kind and helpful. We had been to a different dealer the day before and had a not so good experience so it was nice to feel welcome and relaxed during the buying experience. More

by KIMBER.CARDER Verified Customer Verified Customer

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Will not help back of the vehicles they sell when there are issues. Service can't figure out why I am getting lower gas mileage than a gas engine when have a HYBRID! I'm not going away! I am coming back are issues. Service can't figure out why I am getting lower gas mileage than a gas engine when have a HYBRID! I'm not going away! I am coming back every day until they make this right. Don't tell me to call Hyundai customer service! You do the foot work! I am a single mom with a daughter on disability. More

by SWIMMINGLAS Verified Customer Verified Customer

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Excellent unexpectedly good. The very best car buying experience ever. Highly recommended to anyone looking for a car purchase The very best car buying experience ever. Highly recommended to anyone looking for a car purchase More

by JWWESTEND Verified Customer Verified Customer

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Very nice and accommodating staff. Lots of variety of cars in stock. Would recommend this dealership! Lots of variety of cars in stock. Would recommend this dealership! More

by MHSPELMAN Verified Customer Verified Customer

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