Adam O'Brien | Page 6

I did appreciate Ethan's laid-back style and assistance in making my initial decision on a vehicle (I do love my CX-30 so far). However actually finishing the deal was quite frustrating. Specifically, the in making my initial decision on a vehicle (I do love my CX-30 so far). However actually finishing the deal was quite frustrating. Specifically, the lack of urgency on the day of purchase despite my stated time constraints and the runaround I received on the Xzilon package (couldn't be done properly and driven home on the day of purchase after this was agreed to). After coming in on a Saturday for initial care viewings made an appointment to come back at open 9AM with Ethan on Tuesday to finish a deal, noting that only the morning worked for my wife and I as we were both working that afternoon. When we arrived within 5 minutes of opening, Ethan was already occupied with another customer at his desk so we had to wait on that. Somewhat frustrating since we had time constraints and felt a bit disrespectful since we had made an appointment, but not sure of the circumstances of the person he was working with figured it may have been urgent. But ultimately it did take ~3 hours to finish the deal and paperwork without even getting a full rundown of my car features (to his credit Ethan did offer, but I had to leave to go to work by this point). Not sure how much of this had to do with Ethan vs the dealership itself, but I was not a fan of the Xzilon package add-on that appeared on my initial cost paperwork without receiving any prior information on it - felt this was another unexpected time sink to work through while finishing the deal. And once I had already started signing paperwork- I was then told that the guy who usually did the coating actually wasn't there that day. This happening after we had already verbally agreed to have it done that day while finishing the paperwork- felt at best disrespectful of my time if not deliberately deceptive. Not sure I would have agreed to this premium upcharge if I'd known there would be a runaround to get it done (needing to return across town and wait to have it done on Friday, after my Thursday appointment was needed to be rescheduled 2 hours prior due to a service tech call-in). Also for this review I was asked to rate Adam O'Brien appears to be in management, I do not recall being greeted or speaking to anyone named "Adam." Believe I worked with Sone on the final paperwork, appreciated him explaining each step with apparent accuracy. Was still trying to sell me on extended warranties while going through it but appreciated he seemed open and transparent about the costs and coverage. More

by Thomas Verified Customer Verified Customer

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Always a great experience. Ethan and Kelly were extremely helpful and a pleasure to work with. Ethan and Kelly were extremely helpful and a pleasure to work with. More

by GRACZJL Verified Customer Verified Customer

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The was great. They greeted us at the door and got us out quickly had a great experience They greeted us at the door and got us out quickly had a great experience More

by DEENAS28 Verified Customer Verified Customer

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They listened to my needs. Pull out couple vehicles side by side for comparison. Very helpful in making my selection and the purchasing process was very smooth. I would definit Pull out couple vehicles side by side for comparison. Very helpful in making my selection and the purchasing process was very smooth. I would definitely recommend this dealership. More

by KEVIN Verified Customer Verified Customer

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We had 2 reps because of the volume Tuesday. Their Mazda knowledge was marginal. The car prep left a lot to be desired. Many of the settings we thought were set up with Ernesto did not stay. We Their Mazda knowledge was marginal. The car prep left a lot to be desired. Many of the settings we thought were set up with Ernesto did not stay. We find ourselves resetting them today. For a high end model there are a lot of annoyances I did not expect to find. More

by RH9339 Verified Customer Verified Customer

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Excellent experience. Everyone was very friendly and Rameses helped us navigate the whole process. We are happy with the car and the experience. Certainly would buy again Everyone was very friendly and Rameses helped us navigate the whole process. We are happy with the car and the experience. Certainly would buy again and recommend. More

by TOADISCOIL Verified Customer Verified Customer

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I recently purchased a Mazda CX-50 from Ross Darrow Mazda in Greenfield, and I couldn’t be more pleased with the experience. From start to finish, the process was smooth and professional. A special shout-out in Greenfield, and I couldn’t be more pleased with the experience. From start to finish, the process was smooth and professional. A special shout-out to Gus, the salesperson, who went above and beyond to ensure I found the perfect car for my needs. His knowledge of the Mazda lineup and patience in answering all my questions made the entire process easy and enjoyable. Additionally, Adam O’Brien, the New Car Manager, provided exceptional service. His attention to detail and commitment to ensuring I was completely satisfied made a huge difference. It’s clear that both Gus and Adam are true professionals who care deeply about their customers. I highly recommend Ross Darrow Mazda in Greenfield for anyone looking for a hassle-free, top-notch car-buying experience. I’m thrilled with my new Mazda CX-50 and couldn’t have asked for a better team to work with! More

by Ddog Verified Customer Verified Customer

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Everything was great start to finish. Quick, easy, friendly with no pressure. Love my vehicle. Quick, easy, friendly with no pressure. Love my vehicle. More

by CHEFPAULFUNK Verified Customer Verified Customer

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Ernesto Parrilla has been wonderful and answers all my questions when I purchased my first car! He is amazing and does a great job! I would definitely go back to Mazda if I decide to purchase another car questions when I purchased my first car! He is amazing and does a great job! I would definitely go back to Mazda if I decide to purchase another car in the future. More

by Far Verified Customer Verified Customer

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The dealership was clean, decorated nicely, and had light refreshments while we waited and made our way through the process. The team was helpful and friendly! refreshments while we waited and made our way through the process. The team was helpful and friendly! More

by maddie.g20 Verified Customer Verified Customer

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