Adolfo Rodriguez

My experience at Honda of Manhasset on Saturday was extremely frustrating and unprofessional. I arrived around 10:30 AM only for a routine maintenance service on my 2018 Honda Pilot. While waiting, extremely frustrating and unprofessional. I arrived around 10:30 AM only for a routine maintenance service on my 2018 Honda Pilot. While waiting, the sales department approached me saying they could “lower my interest rate.” Naturally, I understood this as lowering my APR and therefore lowering my monthly payment for the remaining term. Instead, this turned into an attempt to push me into leasing a new vehicle. Even though I clearly told the salesperson from the beginning that I had an important appointment with my kids at 4:00 PM, I ended up trapped at the dealership for hours. By 12:30–1:00 PM, they presented me with a lease offer that was initially much higher than what I pay now. After going back and forth, they adjusted it and I accepted. By around 2:00 PM, I had already provided all my documents, returned my keys, and moved my personal items out of my old vehicle. The new car was ready — but the credit approval was not. They made me wait for almost four more hours, claiming the bank wasn’t responding. I repeatedly asked about the time because of my kids, but nothing was done. Around 6:00 PM, I was so upset I almost walked out and canceled everything. To make things worse: The salesperson gave me incorrect information, telling me the 2025 Pilot EX-L had a sunroof (it does not). When I finally sat down with the finance manager, he tried to add nearly $5,000 in taxes and fees that were never part of the agreement. They only offered me tire protection “for free” after I expressed how upset I was — but that doesn’t recover the time I lost with my children. The entire process showed a lack of transparency, poor communication, misinformation, and complete disregard for the customer’s time. It turned what should have been an exciting experience into an extremely stressful and disappointing one. I do not recommend Honda of Manhasset, and I will not be returning to renew the lease, maybe I will find anotger dealer because I love the brand More

by rml101180 Verified Customer Verified Customer

Report | Print

Gabriel and Adolfo were very straightforward and gave me a deal that I was satisfied with and explained everything that I needed to know very clearly a deal that I was satisfied with and explained everything that I needed to know very clearly More

Report | Print

Excelente servicio. .. super bien atendida por todos los trabajadores. En especial por Dorian... muy agradecidos por el apoyo brindado... .. super bien atendida por todos los trabajadores. En especial por Dorian... muy agradecidos por el apoyo brindado... More

by MARYMELENDEZM3 Verified Customer Verified Customer

Report | Print

The staff at this dealership were very accommodating. They try to make your purchase as easy as possible and it was. All of the staff members were knowledgeable and friendly.. all questions were answered They try to make your purchase as easy as possible and it was. All of the staff members were knowledgeable and friendly.. all questions were answered thoroughly and politely. More

Report | Print

The staff was so friendly and I was very comfortable. Craig Miller went above and beyond. Craig Miller went above and beyond. More

by TFERRARO224 Verified Customer Verified Customer

Report | Print

This is second car for MH the first time they lost my car that I turned in for 3-4 months then told me oooo well . The second car no communication between sales and financing push use out the door gave us wr that I turned in for 3-4 months then told me oooo well . The second car no communication between sales and financing push use out the door gave us wrong paperwork wrong plates to another car told us 12,000 mile a year , then say it’s only 10,000 a year . They push for sale and after the sale there out More

by eshult63 Verified Customer Verified Customer

Report | Print

Dawin was an excellent salesman. He listened to what I was looking for and was able to find me exactly what I wanted. They were able to match the price and get me a better deal for He listened to what I was looking for and was able to find me exactly what I wanted. They were able to match the price and get me a better deal for the car that I was looking for. I will definitely recommend Manhasset Honda, especially Dawin. I plan on going back there for my next Honda!!! More

by taz3jkb Verified Customer Verified Customer

Report | Print

Very happy with the dealership this is my second new vehicle lease from Manhasset, HONDA Aldolfo and Craig Miller my salesman all great guys. Craig spent the extra time to make sure that the deal went t vehicle lease from Manhasset, HONDA Aldolfo and Craig Miller my salesman all great guys. Craig spent the extra time to make sure that the deal went through and we had options. Derrick in the parts department has been helpful with questions And a part I purchased for one of my other Hondas and the service guys when you drop off your car to get work done or friendly and helpful.. I have over 25 years in the auto parts business working in two stores and servicing warehouse that serviced repair shops auto parts stores from Pennsylvania to the end of Long Island and have dealt with a lot of dealerships and repair shops and auto parts store and you guys are really good. I would recommend Craig and Manhasset HONDA to anyone looking for a new car. More

by eshult63 Verified Customer Verified Customer

Report | Print

The best service always ! Come in and see David banks if you need any work done to your car. Come in and see David banks if you need any work done to your car. More

by LesleyZ Verified Customer Verified Customer

Report | Print

Professional and not pushy. The dealership kept to their word on the price that was negotiated on the phone. The process of getting a new car was painless as they had a portal The dealership kept to their word on the price that was negotiated on the phone. The process of getting a new car was painless as they had a portal for you to input your sensitive information before you arrive at the dealership - and it is automatically used for the finance approval. No form filling at the dealership. Overall, Ray and the dealership is top notch and I would recommend them to anyone looking for a Honda. More

by kc.ut2k4 Verified Customer Verified Customer

Report | Print