Adrian Andradez

This dealership used misleading, high-pressure, and dishonest sales tactics throughout our interaction. Sales Process: Salesman misrepresented vehicle features to push a higher-priced model. Pressur dishonest sales tactics throughout our interaction. Sales Process: Salesman misrepresented vehicle features to push a higher-priced model. Pressured us into signing a so-called “pre-contract” under the assurance it was risk-free and reversible, including the trade-in of our truck. Negotiation & Conduct: Trade-in offer was insultingly low, and staff made unprofessional, even rude, comments. Sales floor atmosphere was unwelcoming and unprofessional. Finance: Finance rep rushed paperwork, failed to fully explain terms, and added costly packages without clear disclosure. We were not given copies of signed documents until we insisted the next day. Misleading Assurances: We were repeatedly told we could cancel the deal and get our truck back if we changed our minds. The next day, management claimed we couldn’t retrieve our vehicle because of signed paperwork, contradicting what staff had promised. Resolution: After pushback, calls to DMV and even considering police involvement, management finally returned our truck—only after further stalling and dishonesty. __________________ Our experience at Shottenkirk Honda of Davis was extremely disappointing and misleading from start to finish. When we first met Adrian, he provided misleading information about the Honda Pilot models, clearly pushing us toward the higher-priced Black Edition even though many of the same features were also included in the Special Edition. During the test drive, he spent more time talking about how tired and busy he was than focusing on the vehicle. The model with the features we were requesting ended up being unavailable, but they did let us know they had one that would be coming, but was not yet on the lot. Adrian and Rick, the floor manager, said in order to "reserve" this and keep it from being sold, they would need us to sign what they called a “pre-contract,” assuring us it was no risk and could be canceled at any time, even with our trade-in. However, once negotiations began, he made rude comments about us within earshot and the entire process became increasingly unprofessional. Keys were misplaced, communication was inconsistent, and we were left waiting for long stretches. In finance, we were rushed through signing without being given copies, pressured into overpriced warranties, and later discovered hidden add-ons worth over $2k. Her exact words when adding these were "I made sure to include this maintenance package because I know how important that is to you." She never mentioned pricing or an additional charge for this. We also noted that she had highlighted the "opt-out" portion of the "Contract Cancellation Option". As I understand it (after researching this myself), this is something which you can choose to purchase for a fee for used vehicles under $40k. If you want to opt-out of this optional agreement, you do have the option. But not once had we been offered the chance to purchase this option, and she had CLEARLY highlighted ONLY the "opt-out" portion. Then when we tried to cancel, the sales manager Sigi claimed our trade-in was already theirs despite previous assurances from both Adrian and Rick that we could walk away with no obligation. While using our trade-in as leverage, he continued to pressure us into purchasing their vehicle, promising lower numbers and demanding we explain why we no longer wanted to move forward with the outlined deal. His reasoning was that this sale would reflect well on his "weekend numbers". Ultimately, only after contacting DMV and consulting with police did we finally get our truck back. At no point did Sigi or the dealership apologize or take accountability. I strongly recommend avoiding this dealership at all costs. More

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Adrian lied to get to get me to come in and changed the price. We agreed on MSRP on the phone and quickly added $10k mark up and another $10k of contracts to the price of the vehicle. Very unprofessional a price. We agreed on MSRP on the phone and quickly added $10k mark up and another $10k of contracts to the price of the vehicle. Very unprofessional and predatory. He could of easily said they couldn't sell their vehicles at MSRP and that would have been respectful and save us both time. More

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Excellent service for Shottenkirk honda of Davis I was Honda accord 2021 and I always car service here done every time 👍👌 Honda accord 2021 and I always car service here done every time 👍👌 More

by GSMEET1304 Verified Customer Verified Customer

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I was pressured into signing paperwork stating that the vehicle was in good condition, without being able to see the vehicle. Upon delivery to me, the new car had hard stains on several areas, including al vehicle was in good condition, without being able to see the vehicle. Upon delivery to me, the new car had hard stains on several areas, including all the glass windows. My issue is yet to be resolved and I've had to drive a significant distant to ask that this be taken care of. When the sun is rising and setting, it is very difficult to see through the glass. More

by gsandym7 Verified Customer Verified Customer

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Friendly… all the services are very good. .. I am happy to buy a car at Honda shottenkirk davis .. I am happy to buy a car at Honda shottenkirk davis More

by DEDYTHEN777 Verified Customer Verified Customer

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4K in packages that could not be removed from the deal and were not included in advertised msrp (“pro package” and “platinum care”) was really annoying. The sales guy knocked 1k off after we complained, b and were not included in advertised msrp (“pro package” and “platinum care”) was really annoying. The sales guy knocked 1k off after we complained, but if it’s a mandatory item it should be included in msrp More

by RYAN0518 Verified Customer Verified Customer

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I dropped off for some small items to do like mud flaps and wheel locks. I expected most of the day but was surprised to get a call in about 2 hours after dropping off. I asked for a detail since that was and wheel locks. I expected most of the day but was surprised to get a call in about 2 hours after dropping off. I asked for a detail since that was missed on my purchase day which he promptly said no problem and got it handled. Pick up was a breeze. Excellent service More

by matthewbrinegar Verified Customer Verified Customer

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A pleasant experience. Adrian worked out a good deal for us on a CRV Hybrid lease. Adrian worked out a good deal for us on a CRV Hybrid lease. More

by DANPEN2118 Verified Customer Verified Customer

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The customer service at Shottenkirk Honda was exceptional. The sales team was knowledgeable, friendly, and not pushy at all. I highly recommend this dealership. exceptional. The sales team was knowledgeable, friendly, and not pushy at all. I highly recommend this dealership. More

by JLVALILA8 Verified Customer Verified Customer

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I had the best service even when I was there just shortly before they closed. They were able to take care of me and give me the best service I've ever had. I'm glad I made this choice to come to this facilit before they closed. They were able to take care of me and give me the best service I've ever had. I'm glad I made this choice to come to this facility to have my new car. More

by MELVINGETUMBE Verified Customer Verified Customer

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