Rick Case Hyundai Davie

Marlon was a wonderful help in purchasing my lease! I love my new car! We couldn’t have done it without his help I love my new car! We couldn’t have done it without his help More

Marlon and El Moro are the best, always a quick and easy process. Shout out Roberto, best Finance manager I’ve ever dealt with, and Ray Santos is the man process. Shout out Roberto, best Finance manager I’ve ever dealt with, and Ray Santos is the man More

Since 2019, my husband and I have become customers in Rick Case Hyundai, Davie. Ever since, Marlon Noguera has been our car dealer . He is amazingly knowledgeable, professional, and passionate. He is alw Rick Case Hyundai, Davie. Ever since, Marlon Noguera has been our car dealer . He is amazingly knowledgeable, professional, and passionate. He is always willing to work with us to get the best deal according to our needs and interests. Marlon is a great asset to the Rick Case Hyundai! Kudos for his hard work and commitment! More

Since 2023 I am having problems with this car, 2024 went in with sunroof opening by itself and everything going off on the dashboard and having that problem every since did not fix the problem they waited u in with sunroof opening by itself and everything going off on the dashboard and having that problem every since did not fix the problem they waited until the problem is out of fixing of the warranty and wanted to send it over to my extended warranty wish they will not cover it and wants my insurance company to fix it when they know what was going on with the car. More

Aaron Clark is a compliment on professionalism. amazing tu for everything. Your super fantastic tu amazing tu for everything. Your super fantastic tu More

The Service Dept. is terrible. Making an appointment means nothing. The management doesn't care about their customers. Plus, they will change your appointment time wit is terrible. Making an appointment means nothing. The management doesn't care about their customers. Plus, they will change your appointment time without telling you. They are unethical and deceitful. More

When I bought my Santa Fe Sport in 2017, I was told of all kind of warranties I could buy extra, that I all declined then, and the end the sales man said, well you have anyway the 100,000 miles or 10 year all kind of warranties I could buy extra, that I all declined then, and the end the sales man said, well you have anyway the 100,000 miles or 10 year Power Train warranty. I took it as one of those things you probably never will get if you need it. Now 8 years and exactly 60,000 miles further, I got a serious problem with the engine and one of my mechanic friends told me that I probably would need a new engine. I went to the dealer Rick Case and was told to leave the car so they could check it out, in the afternoon I got a text from the service advisor Aaron Clark, confirming that indeed I needed a new engine, of course I was worried about the costs. After confirming that I was the original first owner he said that he would apply for the Power Train warranty. To make a long story short, I am driving my eight year old Santa Fe with a new engine, like new, drove a courtesy rental car during the time my car was in the workshop and was being held up to date by Aaron Clark during the time my car was in the work shop. Received my car all cleaned and shiny, excellent job Rick Case! More

I am posting this review to document an experience that reflects a serious lack of professionalism and integrity at Rick Case Hyundai (Davie). On the day prior to purchase, I was explicitly and unequivo reflects a serious lack of professionalism and integrity at Rick Case Hyundai (Davie). On the day prior to purchase, I was explicitly and unequivocally assured that a specific vehicle was 100% promised and held for me for completion of the transaction the following day: 2026 Hyundai Palisade Calligraphy This was not casual conversation or speculation. This commitment was communicated clearly by dealership management, including Cristian Perez and Rino Rodriguez, leaving no ambiguity that the vehicle was secured and reserved for me. Relying on these assurances, I returned the next day fully prepared to complete the purchase. At that point, I was informed that the vehicle had been sold to another customer. This is not a minor inconvenience — it is a fundamental breach of trust. Promising a specific vehicle and selling it the following day demonstrates unethical sales practices and a complete disregard for a customer’s time, intent, and good faith. What made the situation worse was the absence of accountability afterward. Instead of ownership or a meaningful attempt to correct the error, the response shifted toward deflection, as if the prior assurances had never been made. For a dealership operating under a major automotive brand, this behavior is unacceptable. It undermines consumer confidence and reflects poorly not only on this location, but on the Hyundai brand as a whole. I strongly advise prospective buyers to get every promise in writing and to exercise extreme caution when relying on verbal commitments from this dealership’s management. Trust is the foundation of any transaction. Here, it was broken decisively. More

Visited the dealer to purchase a Kona and was met at the door by Kamal who very bad breath. Droves around the lot to find the new car in a used, dirty car. After about an 1.5hrs we couldn't come to terms. door by Kamal who very bad breath. Droves around the lot to find the new car in a used, dirty car. After about an 1.5hrs we couldn't come to terms. They wanted over $2,500 in extra fees added i.e. $899 dealer fee non "negotable". He channlaged us to find a better deal anywhere!!! Guess what, we went to KING MOTORS HYUNDAI and found a better deal. No money down, no dealer fee, no admin fee etc....very happy with our purchase. Kamal and his bad breath should use a mounth wash and stop making statements he can't back up. Rick Case slogan says that they treat their customers like family!!!! Wow, time to get a new family. More

I’ve been lied to multiple times during my sales process & there is no out for me. From my salesman David Louis to the finance manager that did my paperwork Dane Massey. This is my second car with Rick Case & there is no out for me. From my salesman David Louis to the finance manager that did my paperwork Dane Massey. This is my second car with Rick Case and it will definitely be my last. David Louis my salesman told me my Tesla mobile charger will work with my new Hyundai Ioniq 5 SEL. That is not accurate. There’s TONS of blogs & forums saying otherwise. He literally told me to get my charger serviced. What a joke. He knew I had the mobile charger at my home installed. It’s been almost a month and I still haven’t been able to get it to work. So I went from charging my car in the safety of my home to having to charge at different charging stations where available. Huge huge dissatisfaction. This is my 7th year with an electric charge so it’s expected the level 2 charger be provided. He mislead me. Never disclosed the charger that came with the car is a 120v level 1 charger “for emergencies only” until a week after my sale. While signing my paperwork, before I completed the documents might I add, I saw the due date 10th of the month. I stopped signing and asked Dane Massey if I can change the due date. That was also not true. I just signed into my online account and the FAQ’s clearly state it’s not possible with a Lease. Dane knew very well my sale was a lease. Again I stopped, did the right thing and asked requesting to change it before the documents were finalized and was again told something not accurate from another Rick Case representative. After the sale I get a message from someone (or autobot message) Laura Collins telling me there’s a whole staff here to help me. Sent a text to ask a question 9/15. No response. I email to ask a different question 9/18 no response. I change my car every 3 years. I promise it won’t be with Rick Case ever again. We were considering changing my husbands truck, it won’t be with Rick Case. My parents, siblings & friends already know my experience. Terrible experience! The outside of the car was so filthy I had to drive home with my windows down because the windshield and side windows had a layer of thick dirt. I went back the next day to reset my Tesla in person (because David said I could do it from the Tesla app which was incorrect) so I had to go back the next day. When I told him about the windshield being so dirty I couldn’t see very well he turned the windshield wiper fluid in & soaked the windshield so it would self clean. So much that in less than 3 weeks of having the car, I already got the low fluid message on my dashboard. So because the dealership didn’t give me a clean washed car, I have to go spend money & time on getting windshield washer fluid in less than a month of having this car. More