Ahmad Haidariya

Initially I thought the experience was good, but when I got home and looked at the paperwork I found out that the price on the paperwork was not the price we agreed on (it wasn’t even the price they advert got home and looked at the paperwork I found out that the price on the paperwork was not the price we agreed on (it wasn’t even the price they advertised the car online for!!!) and I started to realize some of the red flags. The salesperson wouldn’t give me a picture of the numbers when I asked, always talked bottom line or focused on just the monthly payments. When I reached back out, I was told that they had to buy down the rate to get me a better payment. Essentially they charged me for the financing/ took the discount back and this was not disclosed to me at any point. I’ve worked in the car business and charging the customer a bank fee is frowned upon, and then to not to mention it is just shady. When I was in finance I noticed that there was a maintenance package that the sales person never talked about, the finance lady told me not to worry about it that it was free. The paperwork says otherwise. I reached out to the sales person about the price of the vehicle and he was trying to make excuses about how the price was the same and the first set of numbers didn’t have my trade therefore the taxes were different. I traded in my vehicle in December. I just got my equity check on 2/15. I reached out to them about the equity check in December and January. I finally get a check from them and deposit it but I could not get the funds because when I made the deposit there was a stop payment. Come to find out that the salesperson sent the bank the wrong amount/overpayment. So now my equity check has to come from the bank that got the overpayment. When I reached out to the bank they said they were waiting for the dealership to confirm the check was coming to me. I stopped at the dealership to let them know, they said they would reach out. Two weeks go by and I call the bank to see where the check is and they’re still waiting on the dealership. I reach out….nothing. I stop by again and they finally get them to call Acura. I have also reached out to them to cancel the maintenance program. I have not heard from them. I spoke to a sales manager every time I had to stop at the dealership and there was no sympathy or ANY attempt to try to make this right. More

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Declined to give me the 3. 9% APR financing that was available from Honda HQ. Instead I my rate is 5.9%. Not an honorable decision IMO. 9% APR financing that was available from Honda HQ. Instead I my rate is 5.9%. Not an honorable decision IMO. More

by ronsnyder Verified Customer Verified Customer

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Great Experience. Farah was awesome. I will definitely refer business to this location in the future! Farah was awesome. I will definitely refer business to this location in the future! More

by BWALTERS216 Verified Customer Verified Customer

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John Morrow and David McMahan helped me, mostly David. They were both exceptionally friendly and made me feel very welcome, and worked with me to make sure I left happy. The culture in the dealership was They were both exceptionally friendly and made me feel very welcome, and worked with me to make sure I left happy. The culture in the dealership was amazing, everyone seemed so happy to work there! Everyone i interested with was absolutely incredible. I will absolutely go back there for any of my honda needs, despite the fact it is not the closest dealership to me. More

by mleach444 Verified Customer Verified Customer

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Really good experience. Farrah was great to work with and would recommend her to help navigate the car buying process. Farrah was great to work with and would recommend her to help navigate the car buying process. More

by tmcinnis Verified Customer Verified Customer

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Tanya was extremely helpful, knowledgeable and communicative during the entire process. Everyone at the dealership was friendly as well! communicative during the entire process. Everyone at the dealership was friendly as well! More

by LINDSAYTURNER6 Verified Customer Verified Customer

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James the salesman was very friendly. The sales manager gave us a great deal! I would definitely come back and buy another Honda or service my car here from now on. Thanks again!!! The sales manager gave us a great deal! I would definitely come back and buy another Honda or service my car here from now on. Thanks again!!! More

by Kevin Verified Customer Verified Customer

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James Park treated warmly during the process. I purchased 2 nd Honda vehicle because of him. I purchased 2 nd Honda vehicle because of him. More

by tHein1130 Verified Customer Verified Customer

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The Salesperson was Very Nice Treated me Vera Well Took his Time with me did not Make me Feel Rushed in Any Way Overall it was a Very Nice & Pleasant Experience his Time with me did not Make me Feel Rushed in Any Way Overall it was a Very Nice & Pleasant Experience More

by stevenbtabak Verified Customer Verified Customer

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The staff are friendly and helpful and want U to be a happy satisfied customer happy satisfied customer More

by feliciadavis_diva Verified Customer Verified Customer

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