Ahmed Almansuri

I purchased a 2018 RAM 2500 from Grubbs Infiniti in Grapevine, TX on November 7, 2024, with 105,192 miles. At the dealership, I was forced to sign a document claiming the truck was inspected and in goo Grapevine, TX on November 7, 2024, with 105,192 miles. At the dealership, I was forced to sign a document claiming the truck was inspected and in good condition, and salespeople assured me everything was “fully operational.” That was completely false. Shortly after driving home, multiple warning lights and sensors activated, including a defective ABS system, and none of these issues were ever addressed. Now, with only 108,866 miles, a mechanic has confirmed the transmission must be replaced, costing over $10,000. The mechanic even stated that the powertrain warranty sold by Grubbs is the worst he has ever seen, covering only $3,000, nowhere near the cost of the repair. This is in addition to the unresolved warning lights and sensor problems. I’ve also invested in modifications and other expenses for the truck that I may never recover. I have made repeated attempts to contact the sales reps and service department, but they have ignored my calls, refused accountability, and essentially ghosted me after the sale. Grubbs Infiniti embodies everything a buyer should avoid: misrepresentation, ignored defects, pushy sales tactics, worthless warranties, and terrible customer service. They are more than willing to take your money, but the moment you uncover the truth, they vanish. Avoid Grubbs Infiniti at all costs. Save yourself the stress, financial loss, and frustration by taking your business elsewhere. #BuyerBeware #GrubbsInfiniti #UsedTruckScam #RAM2500 #HiddenDefects #TransmissionFail #TerribleWarranty #ShadyDealership More

Report | Print

Great service they are very helpful and no thanks for Mr Adams’s and his team Chris , and Amanda they were all very great guys to work with thanks for helping me get the Jaguar F-pace and putting my sister Adams’s and his team Chris , and Amanda they were all very great guys to work with thanks for helping me get the Jaguar F-pace and putting my sister in the GLB 250 More

Report | Print

This is a great dealership! It’s very clean, professional and has really good customer service. It’s very clean, professional and has really good customer service. More

Report | Print

Great experience, AJ and Michael in finance made this experience easier than I’ve had before. Thanks guys! Will definitely buy more cars from here :) experience easier than I’ve had before. Thanks guys! Will definitely buy more cars from here :) More

Report | Print

Salesman and sales manager were stellar. F&I troublesome so warranty and finance done elsewhere. F&I troublesome so warranty and finance done elsewhere. More

Report | Print

My sales consultant, Adam was professional, helpful, made my search for a car painless. Thank you also for the financing department. Michael was patient in taking time explaining the process. my search for a car painless. Thank you also for the financing department. Michael was patient in taking time explaining the process. More

Report | Print

I am pressed for time always. The entire team (sales, management and finance) made this very painless. 3rd purchase from Grubbs and I will likely be back for my 16YO daughter so The entire team (sales, management and finance) made this very painless. 3rd purchase from Grubbs and I will likely be back for my 16YO daughter soon. More

Report | Print

Mo and Mandy were exceptionally pleasant. I enjoyed their top notch Customer Service. I will definitely be back because of my amazing experience. top notch Customer Service. I will definitely be back because of my amazing experience. More

Report | Print

Amazing customer service, they went above and beyond to make it work for us to drive away in a brand new Infiniti! make it work for us to drive away in a brand new Infiniti! More

Report | Print

For my experience everyone I worked with went out of their way to make sure I was taken care of. Great Team! Ahmed and Mandy was excellent:) their way to make sure I was taken care of. Great Team! Ahmed and Mandy was excellent:) More

Report | Print