Al Lewis

Poor customer service for manager years. Nothing’s changing after talking to the dealership or Acura customer service. Final straw is no honoring the $49.50 service coupon. Nothing’s changing after talking to the dealership or Acura customer service. Final straw is no honoring the $49.50 service coupon. More

by Dash Verified Customer Verified Customer

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My RDX was a certified vehicle and I was supposed to get two keys with my purchase. I was promised the second key would be found and sent but all I’m getting is placed on hold for 30 minutes and never a cal two keys with my purchase. I was promised the second key would be found and sent but all I’m getting is placed on hold for 30 minutes and never a call back. I don’t understand how Acura would allow a 2022 RDX A-Spec Adv out the door with only one key. I can’t recommend this dealer. No returned phone calls and being placed on hold for 30 minutes isn’t the kind of service I’m used to from Acura. More

by brobinett62 Verified Customer Verified Customer

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Not being honest or responsible. Last week, after the service, the staff were extremely careless — they left my car windows and sunroof open on a rainy day. As a result, my entire ca Last week, after the service, the staff were extremely careless — they left my car windows and sunroof open on a rainy day. As a result, my entire car got wet inside. When I told them about the situation, their explanation was completely unacceptable and irresponsible. They claimed that it was my fault, saying that my key somehow opened the windows by itself. That’s totally unreasonable and insulting. It’s clear they don’t care about their customers. Whenever they make a mistake, they try to cover it up or blame the customer instead of admitting what they did wrong and apologizing. That shows what kind of attitude they have toward customer service. Anyone thinking about going to this dealership should think twice. More

by Minghan Luo Verified Customer Verified Customer

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Horrible service. I really liked them until they screwed me over with not sending me my title. I bought this car in June and I’m driving on an expired tag I really liked them until they screwed me over with not sending me my title. I bought this car in June and I’m driving on an expired tag More

by Vgordeyev Verified Customer Verified Customer

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Excellent service both in the sales room and at the service area. I have never been disappointed. service area. I have never been disappointed. More

by jdebernardis69 Verified Customer Verified Customer

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Did a good and fast job with all the paper all the paperwork and was very friendly. paperwork and was very friendly. More

by okieman70 Verified Customer Verified Customer

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Left dirty fingerprints on my fabric areas after trying to fix some problems. I called in and no one is returning my call to set up an appointment to fix the dirty fingerprints. to fix some problems. I called in and no one is returning my call to set up an appointment to fix the dirty fingerprints. More

by skcourtney841 Verified Customer Verified Customer

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Great,low pressure. Professional. Sales person a little fast, but was professional. Financing, listened to my concerns. Professional. Sales person a little fast, but was professional. Financing, listened to my concerns. More

by saraanderson6219 Verified Customer Verified Customer

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We were asked to return our vehicle for a recall we were told it would take a couple days and they would give us a car similar to what we were driving. dropped our mdx off on Thursday. Gentleman told us it told it would take a couple days and they would give us a car similar to what we were driving. dropped our mdx off on Thursday. Gentleman told us it should probably be Monday afternoon gave us a much smaller RDX , but it was new and we were just driving to work and back. . Anyway once we pulled out of the dealership we realize our distance to empty was 2 miles so we immediately stopped and filled it up with gas. No one had serviced it since its last use. We drove it home and on the drive home we noticed foul smell. Weren’t sure why it would have that kind of a smell with only 2000 miles on it. We Parked for the night. I drove it to work smell still pretty bad, second day I drove it to work Smell really bad parked it in the garage and didn’t drive it again until it’s return to the dealer. We found an old cat carrier in the back of car and was soiled so it was source of aroma. Took it out but didn’t drive it. I called the dealer on Monday to verify my car would be completed that afternoon and was told that it would probably be more like Tuesday as it was still not yet on the rack to be repaired. I waited until Wednesday as I had not heard back from the dealer to verify the car was ready. I was then told that it would be Thursday And they would call me when it was ready. Thursday evening rolled around I called. I believe they had already closed so I left a message. Friday I had not heard back so I called and was told it would be ready around 4 o’clock on Friday. Note that not one time was I contacted by the dealership. Every contact was instigated by me. I understand things happen and it may take longer than anticipated. However, a simple phone call would have eliminated my need to constantly track where my car was as I was being told it would be ready and it was not. My vehicle ran fine once we got it back. I was told that they did have to do a repair of the rod bearings and that was the reason for the delay. They could’ve told me that on Tuesday and I would’ve understood. I have no complaints with the Mechanical staff. I just feel a little bit of management would go a long way and it is my hope that the mechanic that performed the repair is better at his job than the management of the service department. More

by Storminguy Verified Customer Verified Customer

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Very friendly and accommodating even while they are underconstruction. My service advisor was very good. underconstruction. My service advisor was very good. More

by srpastor0 Verified Customer Verified Customer

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