Al Scott

Very disappointed in my experience with Tallahassee Ford. I purchased a new 2024 vehicle that had been used as a loaner. The windshield was damaged at the time of sale. I was told by both Sales Manager Diego I purchased a new 2024 vehicle that had been used as a loaner. The windshield was damaged at the time of sale. I was told by both Sales Manager Diego and Salesperson Al that someone would contact me locally for the repair since I live almost 3 hours away. I had to follow up with the dealership several times before they decided to send me a check to cover the cost of the repair. During the repair process, the windshield cracked further to the point it needed to be replaced. The Sales Manager told me they are refusing to cover the replacement. I’m returning the check, as I don’t agree with that being the final resolution. I was also charged for an extended warranty I did not agree to. The signing took place on a small electronic tablet that made it difficult to review the documents. Diego high-fived me and said he “got me” an extended warranty, and I thought perhaps it was a bonus for buying a new vehicle that was used as a loaner. This was after I clearly declined additional coverage during negotiations and Diego had even told me I could buy an extended warranty in the future. I’ve since canceled it along with other warranties that weren’t accurately presented. They also did not give me the $500 military appreciation discount I’m eligible for as the spouse of a retired military member. Lastly, I was never told the factory warranty had already started almost 7 months before my purchase. I only learned this after calling Ford Customer Care to verify my warranty. This kind of detail should be disclosed up front. Advice to buyers: Ask to review printed copies of every document before signing, and also review the signed copies closely as soon as possible when completed (at the dealership before you leave if possible). More

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It's a dealership. Expect typical sales tactics like keeping you talking and not going over the paperwork in front of you. Expect markups in the moderate to high range Expect typical sales tactics like keeping you talking and not going over the paperwork in front of you. Expect markups in the moderate to high range ($999 "pre-delivery service charge" and $205 "registration filing fee") among others. But hey, dealership has to make money somehow. Tried to lowball me on my trade in, but I had already gotten three quotes at a higher price including a cash offer in anticipation of this, and so it was an easy hurdle to clear. I wanted to read the contract before we left but it was not gone over with me, instead we rushed through signing and I didn't really get to see what it was as it was all done on a tiny tablet screen. I would have preferred paper because after reading it once it was done, I found they'd added on all the optional extras I had told them not to. I later had to drive back down (40 miles out of my way) to deal with it. They didn't give me much guff and I /had/ wanted the service contract before, but after that "error" I decided to decline it all and take my business elsewhere. They are a business at the end of the day and have to make money, it is what it is. But I put a little too much trust in and was almost out $6,000 or more on stuff I'd stated I wanted to decline. Al was a good guy and treated us nicely despite the chaos, manager whose name I can't recall helped clean up the mess with the contract. More

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Tallahassee Ford Lincoln is a great place to shop for your widely selection of new or pre owned vehicle of your dreams, I’ve been a customer for over 6 years up to date and I’ve never had an issue with t your widely selection of new or pre owned vehicle of your dreams, I’ve been a customer for over 6 years up to date and I’ve never had an issue with them, Very Friendly, Professional and Knowledgeable Staff who will go out of their way to please your satisfaction. Thank you very much your loyal customers, The Cabrera Family. More

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The customer service was excellent and the vehicle more than met my expectations. They also took care of the out of state taxes 4 me. than met my expectations. They also took care of the out of state taxes 4 me. More

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G. M. Lizzie Harvey, along with her nephew M. Harvey would like to thank AL Scott for the wonderful service in helping obtaining a vehicle for Ms Lizzie. Mr. Scott was very knowledgeable on the sale of would like to thank AL Scott for the wonderful service in helping obtaining a vehicle for Ms Lizzie. Mr. Scott was very knowledgeable on the sale of her purchase. Very friendly & safe /comfortable to talk to. Thank you so much Mr. AL Scott, May God continue to bless you!! More

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Al Scott and his team put the time in to ensure I was satisfied with my new truck purchase. He was very flexible and did what was needed to get me in a new car. satisfied with my new truck purchase. He was very flexible and did what was needed to get me in a new car. More

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Wonderful Staff was very poliye, and helped me better understand the vehicle purchase process. They were very kind, courteous, and patient with my many question Staff was very poliye, and helped me better understand the vehicle purchase process. They were very kind, courteous, and patient with my many questions and concerns. More

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Great customer service ! I appreciate the patience of everyone involved. That's why I came back to Tallahassee Ford. I recommend Tallahassee Ford to others. ! I appreciate the patience of everyone involved. That's why I came back to Tallahassee Ford. I recommend Tallahassee Ford to others. More

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A true no-hassle car buying experience! Salesman was friendly and provided good customer service. Got me into the vehicle that I wanted and didn’t try to sell me on something else. He also s Salesman was friendly and provided good customer service. Got me into the vehicle that I wanted and didn’t try to sell me on something else. He also showed me the features of my new vehicle. The finance person was also friendly and explained the forms to me that I was signing and made the process as smooth as possible. More

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Great service good people This dealership provides great service. The salesman are great and they make sure that you're satisfied before you leave. Overall great experience. Lo This dealership provides great service. The salesman are great and they make sure that you're satisfied before you leave. Overall great experience. Looking forward to seeing them again. More

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