Alex Alverio

I got in contact with this dealership. I showed interest in one particular Jeep. I got 4 text messages, 3 emails, and 1 phone call to schedule and confirm an appointment to see the Jeep. I I showed interest in one particular Jeep. I got 4 text messages, 3 emails, and 1 phone call to schedule and confirm an appointment to see the Jeep. I got to the main building and told them I had an appointment. I gave them the names of those who contacted me. They told me I was in the wrong building. Drove to a second building. There they asked if I was with capital one. I said no. They asked ok what's my challenge? I said I'm not here to finance. They said I was in the wrong building. Had to go back to the first building. A sales rep finally asked how they can help me. I told him I'm looking for a particular Jeep. He went and brought it. It was supposed to be a brand new Jeep. It was dirty on the outside and had crumbs by the cup holders. It had 2404 miles on it already. Windshield washer fluid was almost empty. There was a citation inside the glove box for another car. Turns out one of the managers drove the vehicle. They showed me the sales numbers and even used detailing the car as a negotiation token. They tried to sell it 6k above sticker price as new. This was not a new car anymore, it was used. I refuse to pay that much. After a bit of back and forth on the worth of the vehicle, they brought in the aftermarket parts manager to negotiate. We ended up about 11.5k less than what they initially asked. They detail the Jeep and changed the oil for free. We sign the paperwork late in the evening. The next morning I wired the money and had confirmation they received it. I called the sales rep to follow up on the wire transfer. He said he would get back to me within one hour. Didn't hear back from him. The rest of that Friday I kept reaching out to sales rep. No response. I called the dealership operator asking for a sales or finance manager to call me back. No one called. I tried the sales rep again, he claimed they still haven't gotten the money. I email the dealership general manager Jim asking for a few minutes of his time, no response. I got my Jeep on Monday, but with only one key. According to the sales rep the technician who work on the Jeep took it by mistake and won't be back until Thursday. The sales rep asked me to REMIND HIM a few days later on Thursday about the second key. Thursday came, it took several tries reaching out before the sales rep responded. Finally they admitted they lost the second key. I asked how can you assure me my Jeep was safe with a lost second key. No answer. About a week later I got my second key but had to drive back to the dealership. I had bought a different Jeep at a different location months earlier. With this dealership every step is a struggle. I didn't like the lack of response from the managers nor their negotiation tactics. I'm still not sure if my Jeep is safe with a lost key out there. More

Report | Print