Alex Koppelman
Alex Koppelman at Gunther Volkswagen Volvo Cars Delray

Alex Koppelman | Page 5

Finance Manager

Gunther Volkswagen Volvo Cars Delray

2401 N Federal Hwy
Delray Beach, FL 33483

not yet
rated
126 Reviews

My goal is to make your car buying experience fun, fast and easy. Owning a Volkswagen or Volvo should be something to smile about! Email me and I can help assist you into your new or pre-owned Volkswagen or Volvo today!

not yet
rated

126 Reviews

Write a Review

Dealership Experience

12 yrs, 5 mos

Industry Experience

12 yrs, 10 mos

Specialties & Trainings

JM&A Finance/Insurance Manager Certification

2020 Volkswagen Academy Certification

View more specialties & trainings

126 Reviews of Alex Koppelman

April 09, 2019

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Employee Rating

Will certainly return to Gunther. After purchasing our Jetta from Gunther, we needed to return for a recall item issue. It was handled quickly and efficiently. From the sales floor to More

by Rose Byrnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mike Veloz , Dominic

Apr 09, 2019

Gunther Volkswagen Volvo Cars Delray responded

Rose, not only did you experience a helpful and knowledgable purchasing process but our team was nothing but pleasant and efficient in handling your recall visit. Thank you for sharing what a super job we are doing here at Gunther Volkswagen Delray Beach.

April 02, 2019

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Recall Very clean place good service and the staff is very helpful I’ll recommend others the wait time is long and the technicians get the job done More

by DALEYV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Colby Williams

Apr 02, 2019

Gunther Volkswagen Volvo Cars Delray responded

DALEYV, we appreciate you visiting Gunther and allowing our service team to take care of your vehicle's recall needs. Your recommendation means a great deal to us and we thank you for your 5-star review.

March 30, 2019

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Ask for Alex! I felt very comfortable buying my vehicle from Alex, he knows everything about the cars and features very well and was able to answer every question I More

by Rodriguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 01, 2019

Gunther Volkswagen Volvo Cars Delray responded

Rodriguez, addressing your concerns, answering your questions and making your visit as comfortable as possible is exactly how we make our customer's car buying experience 5-stars. Thank you for your feedback and recommendation for the service you received with Alex at Gunther Volkswagen Delray Beach!

March 30, 2019

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Amazing customer service Alex was honest, upfront, and professional throughout my whole car buying experience. If you want an exceptional experience go see him, he will take c More

by Britt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 01, 2019

Gunther Volkswagen Volvo Cars Delray responded

Britt, thank you for making your recommendations for Alex who was able to take great care of you so that you could experience a quick and simple car buying process.

March 06, 2019

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2019 VW JETTA Have bought several Vw’s from Alex and Lasha at Gunther Volkswagen and they both have always been helpful in getting the best deal possible. Definitel More

by STEVEIE311
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lasha Malazonia

Mar 08, 2019

Gunther Volkswagen Volvo Cars Delray responded

Stevie, we value your business and the relationship we have earned with you through the help of Alex and Lasha. Thank you for continuing to choose Gunther VW for all your car buying needs.

March 06, 2019

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100 miles whorth driving my family and me live in North Miami, and it is the fourth car purchased with Alex, his attention and understanding my needs on my second Passsat, ma More

by KLEINER.SAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 08, 2019

Gunther Volkswagen Volvo Cars Delray responded

Sam, we are truly honored to have earned the business of a wonderful customer like yourself. We greatly appreciate hearing how you experience with Alex was well worth it! Thank you for taking the time you spent and driving the miles to return to our dealership for another purchase with our team.

February 28, 2019

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Service So I was told I need to come in because I needed service on the car I let the lady iver phone know I had an oil change is that different from maintena More

by anggiv194
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Mike Veloz

Feb 28, 2019

Gunther Volkswagen Volvo Cars Delray responded

Anggiv194, during your visit, our service team was able to make the necessary recommendations to ensure your vehicle is running optimally. Brake fluid absorbs water and VW recommends replacing it every 20k or two years, whichever comes first. Remember, we provide our customers with advice and recommendations depending on the status of their vehicle. Ultimately it is the customer's choice if they decide to accept or decline our services. In regards to your warranty concerns, CPO warranty covers repairs bumper to bumper but the maintenance is not included. After 10 years working in the car industry and assisting customer's with their purchases, Alex has become very knowledgeable in CPO vehicles and the programs that are offered. Unfortunately, it sounds as if there was some miscommunication as to what is/isn't included in your warranty program. We hope this feedback helps you to better understand your service and sales experience with us. For more information on VW CPO programs you may visit: https://www.vw.com/certified-pre-owned/ or

February 25, 2019

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I will tell people to stay away from this dealer My purchase experience was horrible, but I did take a previous vehicle there for service and never had any issues - I just want to be fair here. Let's More

by rubent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Mar 28, 2019

Gunther Volkswagen Volvo Cars Delray responded

Rubent, it's unfortunate to hear how your experience with us didn't go exactly as you had planned. At Gunther, we do everything we can to serve our customers and treat them right. Our reputation in South Florida has been built off the genuine relationships and honest conduct of business that we have been providing to our customers for over 40 years. We do understand that not every customer's experience will be perfect but in the event it wasn’t, we always try our best to rectify the matter or address their concerns. The contracts in which you are presented with during your paperwork processes demonstrate all the prices, taxes, and fees within your transaction. The customer's signature is also required a number of times in agreeance to understanding the terms and conditions. We greatly sympathize with the stress you may have experienced but we hope you can understand that Gunther does NOT operate nor tolerate the "tricks" in which you are claiming. Nonetheless, if there is anything we can do for you in the future, please don't hesitate to reach out. Thank you for your time.

February 16, 2019

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Gunter Volkswagen is a place to get your new vehicle! Thanks Gunther. Your Sales Representative, Alex, helped me narrow down my needs and put me in a car that I absolutely love at the perfect price??! More

by Krys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 18, 2019

Gunther Volkswagen Volvo Cars Delray responded

Krys, with the help of Alex, you received the perfect car, at the perfect price, with the perfect experience. Thank you for your 5-stars and positive feedback for Gunther.

January 30, 2019

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Employee Rating

Gunther VW is the best Whenever anyone is looking for a new car definitely go to Gunther. Excellent sales force, great service center, and an outstanding selection of cars a More

by HYLEEDWARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 30, 2019

Gunther Volkswagen Volvo Cars Delray responded

HYLEEDWARD, it is awesome of you to write us a recommendation for our excellent team, services, and selection of vehicles that we provide to our customers. Thank you for your review and 5-star rating.

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