Alex Manzanera
Alex Manzanera at Laird Noller Ford of Lawrence

Alex Manzanera

General Sales Manager

Laird Noller Ford of Lawrence

935 West 23rd St
Lawrence, KS 66046

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3.5
11 Reviews
3.5

11 Reviews

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11 Reviews of Alex Manzanera

April 28, 2025

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Employee Rating

Where to start…. Vehicle sold to us was not a “new” car as advertised. It only had 247 miles on it, but had been previously registered in Missouri as a commercial ve More

by Frank Benavidez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Ann Neice, Chris Charay

May 13, 2025

Laird Noller Ford of Lawrence responded

Thank you for your feedback, and we sincerely apologize for the issues you encountered during your purchase. We understand how frustrating this situation must be, and we truly appreciate you bringing these concerns to our attention. To help resolve this matter, we encourage you to reach out directly to our General Manager, Chris Charay, at ccharay@lairdnoller.com. He will be more than happy to look into your experience and work with you to find a satisfactory solution. Thank you again for sharing your experience, and we look forward to addressing your concerns.

May 21, 2025

Frank Benavidez responded

I have tried to reach out to Chris Charay multiple times, and he either refuses to call me back or does not care about the problem we have. We are now past the 30 day limit that the State of Missouri gives us to title a new vehicle with out late fees.

April 23, 2025

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Ashton did a great job on finding the right car to fit my personal and professional needs More

by jonathanllacy
Recommend Dealer
No

Other Employees Tagged: Ashton Orcutt, Rolando Najera

Apr 23, 2025

Laird Noller Ford of Lawrence responded

Thank you for the feedback! We're happy to hear Ashton helped you find the right vehicle to match your needs. If there’s anything we can do to turn that 3-star experience into a 5-star one, we’d truly love to know—your satisfaction means a lot to us. Please don’t hesitate to reach out! Please feel free to share any feedback to customerconcerns@lairdnoller.com.

April 12, 2025

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Experience was perfect from start to finish. I wasn’t rushed at all and would recommend this dealership to anyone looking to purchase a New Ford at an incredible price! More

by kujayhawksgirl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 13, 2025

Laird Noller Ford of Lawrence responded

Tank you so much for sharing your kind feedback! We're so glad that you didn't feel rushed or pressured. Thank you for your business! We hope to see you again for your future automotive needs.

April 09, 2025

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No pressure dealership! Every staff member was professional, friendly and answered all of our questions. This is the 3rd vehicle we have purchased from Laird Noller. Than More

by Looplkb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 14, 2025

Laird Noller Ford of Lawrence responded

Thank you so much for your continued trust and support! We’re honored that you’ve chosen Laird Noller for your third vehicle purchase. It means a lot to hear you felt no pressure and that our team provided professional, friendly, and thorough service throughout the process. We look forward to helping you again in the future!

April 09, 2025

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Thr sales staff was great. Very helpful in helping me from selecting a vehicle to finances. More

by Duane R.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brett Beene

May 14, 2025

Laird Noller Ford of Lawrence responded

Thank you for the wonderful feedback! We’re glad our sales staff could assist you from picking out the right vehicle all the way through financing. Making the process smooth and helpful is what we strive for, and it’s great to hear we hit the mark. Enjoy your new vehicle, and we hope to see you again!

April 04, 2025

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Employee Rating

I would not recommend buying a car from this dealership. At first glance, their sticker price may seem lower than most places, but once you dig deeper, you’ll realize they have the highest titling fees of a More

by Adam W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jacob Charay

Apr 07, 2025

Laird Noller Ford of Lawrence responded

You are correct Adam these are not mandatory and we would like to use this as a further training opportunity. Please reach out to customerconcerns@lairdnoller.com and provide us with more details.

April 03, 2025

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Employee Rating

I had a great experience Shannon was great to work with. Never felt pressured on any thing. They found additional information that i ask for and would definitely say Laird Noller of Lawrence is the best dea More

by bbarragar6313
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rolando Najera, Shannon Hayden

Apr 07, 2025

Laird Noller Ford of Lawrence responded

Thanks so much for the kind words! We're thrilled to hear Shannon took great care of you. We truly appreciate your support and look forward to seeing you again at Laird Noller of Lawrence!

March 27, 2025

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Employee Rating

Weather was messy the day we picked up the Ranger. On way home found the windshield washer was out of fluid. Checked under hood after in my garage and found coolant reservoir empty. Took over 1/2 gal More

by mjkucera
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Rolando Najera, Jacob Charay

Mar 28, 2025

Laird Noller Ford of Lawrence responded

We are sorry to hear we didn’t fully meet your expectations. If we can be of further assistance please reach out to us at customerconcerns@lairdnoller.com

March 25, 2025

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Had an appointment at 9. Was told that's not when the repairs start. And that it could take all day as it was Friday, mind you I setup the appointment 2 weeks beforehand. Was More

by SOWERS.122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 28, 2025

Laird Noller Ford of Lawrence responded

We are sorry to hear we didn’t fully meet your expectations. If we can be of further assistance please reach out to us at customerconcerns@lairdnoller.com thank you

February 28, 2025

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Employee Rating

Brett the best salesman he always there for you and make sure getting the prefect new ride. Dealership is so friendly when walk in the door I will always till my friend to shop at your store More

by pkukich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brett Beene

Mar 08, 2025

Laird Noller Ford of Lawrence responded

Thank you for taking the time to recognize our team Ford Lawrence and share your positive experience! We truly appreciate your support and are grateful for the opportunity to serve you. If there’s anything else we can do for you, don’t hesitate to reach out!

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