Alex Marouf | Page 5

Stay Away! I received an email from Hyundai offering a gift card if I test drove a car. After I downloaded the paperwork for this, my phone started ringing... Tu I received an email from Hyundai offering a gift card if I test drove a car. After I downloaded the paperwork for this, my phone started ringing... Turns out a salesman was calling me to "schedule" a test drive. I have enough to do and would much rather test drive a car at my own convenience and not receive calls at work from random ph numbers. In any case I told Jaime - the salesman that called- I would see him the following Sat. I met him and sat for a few minutes with him. His first questions was "So what brought you in here today? Did you see our ad?" I said "No. A gift card promo offer and my lease it coming to term did it." ... He just said "Oh". (Stupid me - WHAT WAS THE AD OFFERING ??? He sure as heck didn't show me). In any case here's the deal: Jaime is not perfect. Neither am I. I had to follow-up with him about the gift card. I still don't have the cargo net (but Jaime says I can keep calling and I come get it when it arrives :)) - but at all times we treated each other with RESPECT. I cannot say this for your Finance Manager, Alex. He is extremely rude, condescending and refuses to answer a direct question, lied to me - Jaime told me that to make this deal his Manager was going to pay my first month's lease payment. When I told Alex this, he quite rudely pointed to one area of the paperwork and said "It says 35!" (well, yes it does but upon later examination, another area of charges I'm responsible for it has the first month's payment amount = that make 36, Alex :) I'm just pointing this out for his "own education"). In any event, a few days after the deal Alex called me at work and rudely insists that I come down that day to dealership because they cannot get the lease funded. I feel that he insinuated, more than once, that the problem was ME. I had to pull it out of him that there was an "error" made and I was charged for something I should not have been. Well when I went down there to help him correct HIS MISTAKE, he was beyond rude to both my father and myself. I will never do business with this dealership again. More

by laura.fouts Verified Customer Verified Customer

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Satisfied customer My experience at Allen Hyundai met my expectations as they delivered the vehicle that we were researching for several weeks. We are satisfied with our My experience at Allen Hyundai met my expectations as they delivered the vehicle that we were researching for several weeks. We are satisfied with our purchase and look forward to many years of service from our new Santa Fe Sport. More

by robertcasillas Verified Customer Verified Customer

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Wonderful experience I have bought quite a few cars in my lifetime and this was by far the best experience I have ever had. I had been working with another dealership clos I have bought quite a few cars in my lifetime and this was by far the best experience I have ever had. I had been working with another dealership closer to home but they were unable to acquire the exact vehicle I wanted. I went on Hyundai's website and checked the dealer inventory, and found the car myself. When I showed up, they were already familiar with me because the other dealership had been trying to work out a trade. The car was there, I was pre financed, and the whole process only took a little over 2 hours. I never felt pressured or like I was being brow beaten into things I didn't want or need, a pet peeve of mine with car dealers. Everybody was very nice, well informed, and went above and beyond to make sure my son and I were comfortable and satisfied. Alex and Chi were both wonderful to work with. More

by kjbedwards Verified Customer Verified Customer

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Tuscon Review JJAC Great experience, took a while but a key element was that we were encouraged to put our car seat in the car; our price requests were not ignored and w Great experience, took a while but a key element was that we were encouraged to put our car seat in the car; our price requests were not ignored and we got a great deal--it was a strenuous negotiation, but a professional and serious one. I am glad we went to Allen, and Aldo was great--highly recommend him! More

by jrjcalendar Verified Customer Verified Customer

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New Tuscon Great dealership! Staff was very professional and courteous. We needed to go to another appointment and was able to do so and come back to complete th Great dealership! Staff was very professional and courteous. We needed to go to another appointment and was able to do so and come back to complete the transaction and pick up the vehicle. More

by RMTAFFY Verified Customer Verified Customer

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Thanx guys Thanx for getting me out quick. Like your new place. Congratulations. car is great and most importantly my wife loves it. Faster than my old 5 .0 Thanx for getting me out quick. Like your new place. Congratulations. car is great and most importantly my wife loves it. Faster than my old 5 .0 More

by vic.rios Verified Customer Verified Customer

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Buy fm the Best smaoll Turbo in So. CA. in 2017 pls. read my previous comments, as I HATE to type, so here I can make very positive qualities of your employees great, timely, friendly, neat, clean. pls. read my previous comments, as I HATE to type, so here I can make very positive qualities of your employees great, timely, friendly, neat, clean. Of course I could repeat all of the very positive comments that I made previously to get to 25 words, BUT, IF you would like some Very Negative words, I would be very happy to speak with a VP/SVP/EVP of your leasing division. I was a Bank of America Vice President in the corporate leasing and lending depts. in downtown LA working with many of the biggest and best clients in So. Ca., for many years. I can very plainly and simply state that fm 2014-2017, your leasing dept. employees and supervisors ( ? ) that I had to deal with were at Best, UNinformed, UNintelligent, Rude, Slow, ( pick as many Negative adjectives that you would like) that I have ever had to deal with in my entire life! After many hours wasted on the phone trying to get to someone who understood finance and accounting. I gave up and asked a "manager/supervisor"(?) for an AUDIT of my account at the 30th month of my 36 month lease. They killed many trees by copying ( on only ONE side) ALL of my 30 monthly statements that they had already mailed to me! That was their "AUDIT" of my account! I was very happy to BUY this 2017 Sonata Turbo, so as to NEVER deal with those people ever again! I expect/hope that I will not have any problems with your loan dept.!? I will also state that my loan interest rate at B of A is 2.6% almost 1/2 of your rate of 4.99%. That is, of course, why your loan dept. had to offer many $$$ upfront to entice me to use them with their HIGHER interest rate ! My "reward" is to overpay them interest $$$! Not too important in the short term, but as time continues, the rate becomes more important. More

by fariachuck Verified Customer Verified Customer

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Well run organization Nice job Allen Hyundai..bought a second vehicle 6 days later. All those we dealt with were very professional and fun to do business with. See you next Nice job Allen Hyundai..bought a second vehicle 6 days later. All those we dealt with were very professional and fun to do business with. See you next time. More

by lynn3 Verified Customer Verified Customer

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ALLEN HYUNDAI :FRIENDLY,FAIR AND PROFESSIONAL. MY FIRST EXPERIENCE WITH ALLEN HYUNDAI WAS WHEN IN 2008 I OBTAINED MY FIRST HYUNDAI,A 2009 GENESIS.DURING THOSE YEARS BEGINNING WITH SALES AND CONTINU MY FIRST EXPERIENCE WITH ALLEN HYUNDAI WAS WHEN IN 2008 I OBTAINED MY FIRST HYUNDAI,A 2009 GENESIS.DURING THOSE YEARS BEGINNING WITH SALES AND CONTINUING THROUGH THE MANY SERVICE STOPS, I HAVE ALWAYS BEEN TREATED IN A FRIENDLY AND PROFESSIONAL MANNER.THE CAR HAS ALSO OVER THE YEARS MET AND MANY TIMES EXCEEDED MY EXPECTATIONS. More

by wtomspitzer Verified Customer Verified Customer

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Excellent service This was the easiest purchase of a car that I have even had, and I have purchased over ten vehicles with my husband over the years. Allen Hyundai was This was the easiest purchase of a car that I have even had, and I have purchased over ten vehicles with my husband over the years. Allen Hyundai was very professional and not high pressured. Aaron Vegas, my sales consultant, and his staff did not waste my time, but helped me find a vehicle that would suit me. I am looking forward to using your service dept. and hope they are as friendly and professional as your sales staff. More

by jareese1 Verified Customer Verified Customer

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