Alex Popolo | Page 2

The dealership tells me they’ll contact me to make appts for recalls and services yet I have to constantly reach out for status of recalls and to schedule appointments. There are probably 1-2 employees that for recalls and services yet I have to constantly reach out for status of recalls and to schedule appointments. There are probably 1-2 employees that are friendly, everyone else I speak to, do not exemplify good customer service. More

by jenny_pr Verified Customer Verified Customer

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Everyone was so welcoming and accommodating! I got to choose a loner car and service was very efficient. I got to choose a loner car and service was very efficient. More

by ERICA.RADDI Verified Customer Verified Customer

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The service staff is always very friendly and helpful. They are very professional and very efficent. They are very professional and very efficent. More

by WALTERONE1 Verified Customer Verified Customer

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Straight shooters that understood the customer and made an offer he couldn’t refuse. I buy a car every few years now for work, would love to work with these guys again. an offer he couldn’t refuse. I buy a car every few years now for work, would love to work with these guys again. More

by prichardstormy Verified Customer Verified Customer

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It is always an incredible experience when we go to Motion Kia. Alex and Crystal are amazing and always so helpful. Motion Kia. Alex and Crystal are amazing and always so helpful. More

by scottfourre Verified Customer Verified Customer

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Alex and the crew are super amazing. Service is wonderful. Car comes back washed and ready to roll. Service is wonderful. Car comes back washed and ready to roll. More

by dcgivler2002 Verified Customer Verified Customer

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My service experience could not have been better. The staff was knowledgeable and very curtious. The staff was knowledgeable and very curtious. More

by santajerseyjoe Verified Customer Verified Customer

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good results everthing was explain to me good - would use them if needed, again great job diagnosing use them if needed, again great job diagnosing More

by lilbenitez2 Verified Customer Verified Customer

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Very friendly, extremely helpful, excellent customer service. They always take the time to understand your needs. service. They always take the time to understand your needs. More

by DRIVEINSTILE Verified Customer Verified Customer

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I do not recommend purchasing or leasing from Motion Kia. I wish I could give 5 stars, but my experience with Motion Kia and Kia USA has been the worst!! I leased a car on July 1, 2024 and returned it on Ju I wish I could give 5 stars, but my experience with Motion Kia and Kia USA has been the worst!! I leased a car on July 1, 2024 and returned it on July 22nd, because it shut down twice while driving. I was informed by Alex at the Service Dept that this was a dangerous situation, and yet weeks after evaluating the car they were unable to locate the source of the problem. Alex suggested someone from the service dept drive with me to monitor my driving..Really?? .I guess the Good Ole Boy club still exist!! The GM informed me there is nothing they can do and directed me to Kia USA. Four month later I am still without a car and nothing but crickets from Kia USA. In the meantime, I am out over 6k.....Horrible Customer Service across the board. More

by AMERACLEAN63 Verified Customer Verified Customer

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