Alex Zavala

Had an amazing experience! ! Alex, Jake and Jim are very kind, respectful and helpful persons!! Thank you for all you did for us!! 100% recommend!! ! Alex, Jake and Jim are very kind, respectful and helpful persons!! Thank you for all you did for us!! 100% recommend!! More

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I went into this transaction just trying to buy a Nissan Armada for $8,700 but in the process of researching the car it was sold Ms Kathy turned around and did everything in her power to try and find me ano Armada for $8,700 but in the process of researching the car it was sold Ms Kathy turned around and did everything in her power to try and find me another vehicle in that same price range unfortunately we could not find one that would work but then she brought up this minivan the process was seamless I have dealt with so many other dealerships in the past before this interaction I dreaded going to a dealership now if I need to go back to a dealership it will be this dealership Miss Kathy was absolutely wonderful she is an absolute sweetheart her manager Alex was a wonderful as well when they say they work with you they really do work with you and it didn't even feel like I was working with a dealership absolutely phenomenal job I am so ecstatic thank you Kathy and Alex and the whole Nissan team More

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Alex and Gerardo were great to work with. They kept me informed during the whole process and were very professional, kind and personable. The whole process took much less time than I expecte They kept me informed during the whole process and were very professional, kind and personable. The whole process took much less time than I expected, I attribute that to the great McDonald team. Jim in finance closed out the process with the same professionalism and kindness. Thank you to all at McDonald Nissan! More

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The whole staff is amazing but i would specially like to thanks Jay he is a good knowledgeable guy . thanks Jay he is a good knowledgeable guy . More

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I really liked the selection and ease of purchasing and how quickly they get you into finance and on your way. how quickly they get you into finance and on your way. More

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I had an excellent experience working with Alex while purchasing my car. From start to finish, he was professional, knowledgeable, and genuinely cared about helping me find the right vehicle—not just mak purchasing my car. From start to finish, he was professional, knowledgeable, and genuinely cared about helping me find the right vehicle—not just making a sale. He took the time to answer all of my questions, explained everything clearly, and made the entire process smooth and stress-free. I never felt pressured and truly appreciated his honesty and transparency. If you’re looking for a trustworthy and friendly car salesman, I highly recommend Alex Zavala! More

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Alex and Erik always go above and beyond to be sure their clients are happy and confident with their purchase clients are happy and confident with their purchase More

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I will never purchase another vehicle from McDonald Nissan in Highlands Ranch, Colorado, and I strongly advise others not to either. Three weeks ago, I purchased a GMC Sierra Denali. Within days, I Nissan in Highlands Ranch, Colorado, and I strongly advise others not to either. Three weeks ago, I purchased a GMC Sierra Denali. Within days, I noticed the brakes were squeaking and clearly in need of new brake pads, and the key fob was falling apart and needed replacement. These are basic issues that should never be overlooked on a high-end vehicle. I also made it very clear when I provided my down payment check that it would not clear until Wednesday. I was told not to worry and that the check would not be processed until the following week. Instead, the check was deposited the very next day (Tuesday). When I called to address this, I received no return calls despite multiple attempts and voicemails left for both the Sales Manager, Alex Zavala, and the Finance Manager, Jim Lopez. It took over two weeks to get any response. When I finally spoke with the Finance Manager, Jim Lopez, he told me my salesman would call me back and that replacing the key fob would not be an issue. No one ever followed up. I ultimately had to drive over 30 miles back to the dealership just to speak with someone in person. Today, I met with the Sales Manager, Alex Zavala. His solution regarding the brakes—despite only putting about 500 miles on the truck in three weeks—was that they would look at them, but I would be responsible for paying for the repair. Regarding the key fob, he stated that because it was not written on a “We Owe,” my conversation with the Finance Manager “never happened.” His tone was dismissive, condescending, and showed zero concern for customer service or doing the right thing. Between Alex Zavala (Sales Manager) and Jim Lopez (Finance Manager), the message was clear: once the vehicle rolls off the lot, McDonald Nissan no longer cares about the customer, honoring their word, or earning repeat business. This dealership does not stand behind what they tell you, does not communicate, and does not take responsibility. I will never return, and I will not recommend McDonald Nissan in Highlands Ranch to anyone. More

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Quick and efficient, great costumer service as well as friendly. Spanish speaking is a plus friendly. Spanish speaking is a plus More

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Was a positive experience. Never felt pressured during negotiations and when I explained why wasn’t ready to buy they acknowledged my concerns and let it be. At the end of the Never felt pressured during negotiations and when I explained why wasn’t ready to buy they acknowledged my concerns and let it be. At the end of the day my wife and I came to the conclusion what they offered was a good deal and when we would have a hard time beating it. When we called back the sales and finance team answered all the questions I had and went through extended warranty options without pressure. One of the best sellers experiences buying a car I’ve ever had. More

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