Alexander French

I purchased a new Lexus GX 550 from DARCARS Lexus of Englewood in late May 2025. Within days, the vehicle suffered a catastrophic system failure on I-95: brake failure, loss of power steering, traction Englewood in late May 2025. Within days, the vehicle suffered a catastrophic system failure on I-95: brake failure, loss of power steering, traction control failure, and other system warnings. I was driving with my wife and toddler at the time and had to guide the vehicle to the roadside manually. Roadside Assistance failed completely. We were told we’d need to pay for a tow since we were just outside a 40-mile radius. No loaner, no hotel, no help. We were stranded—and then asked to complete a satisfaction survey. We canceled our trip and returned to NYC. DARCARS provided a loaner, and during normal use, a piece of trim fell off. We were later billed $600 for that missing trim. There was no inspection before or after the loaner, and we dispute the charge entirely. I emailed my salesperson with my concerns—he never replied to the message. He did later call me but was unable to offer anything tangible to address the situation or make things right. Now, more than 60 days later, Lexus has told us “there is nothing they can do.” The vehicle still behaves unpredictably (e.g., cruise control issues, random seat heater activation), and we’ve only driven ~700 miles since delivery. We no longer trust the vehicle—or this dealership. The sales experience was misleading, the service experience dismissive, and the follow-up absent. Avoid DARCARS Lexus of Englewood if you expect accountability, safety, or professionalism. More

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What amazing customer service. I went yesterday and expressed to Luis Tirado-Torres that I am using my lunch break if he can take that in consideration. I was so shocked after grab I went yesterday and expressed to Luis Tirado-Torres that I am using my lunch break if he can take that in consideration. I was so shocked after grabbing lunch I received a text that my car was ready. I travel 50 minutes because of the amazing service. I especially love Grace at the front desk. I would recommend DARCARS LEXUS to anyone interested in beautiful reliable cars. More

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My husband and I had a great experience here. We casually came to look at a RX 500h they had listed online in stock. My lease was coming to and end and I was unsure of what vehicle I wanted next. We casually came to look at a RX 500h they had listed online in stock. My lease was coming to and end and I was unsure of what vehicle I wanted next. I had visited two other different car dealerships with no success. From the minute we walked in the door Trevor greeted us right away and introduced us to Alexander. Alexander was beyond kind and patient. He sat with us first to find out what we were looking for and took down everything we told him. We ended up buying the car that day ! We had our two year old with us and he got quite antsy towards the end but Alexander and Sean were so nice and made experience so smooth. We ended up picking the car up following week as I had to drop my lease back off to other dealership. Alexander even had us picked up from other dealership that I returned my lease to. Overall what usually is a very stressful long process was very nice. More

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