Alexis O Villicana

Purchased a 2022 Honda for $34K. Drove it 5 days, returned it to cancel the contract and to buy another car. VIVA claimed they already received the $34K from Nusenda and couldn't can Drove it 5 days, returned it to cancel the contract and to buy another car. VIVA claimed they already received the $34K from Nusenda and couldn't cancel, but would do a Trade-in. The trade in dropped approx $8,000. VIVA claimed NM allows a 30% reduction in value for trade-ins. So, management of VIVA Dodge took advantage of that ruling and retained about $8k from the Honda trade-in. A reasonable trade-in allowance would be maybe $33k. More

by DKBARTON Verified Customer Verified Customer

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They are very hard to work with after the sale and I would never buy from them again! would never buy from them again! More

by joecundiff Verified Customer Verified Customer

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Very friendly and knowledgeable. They take the time to make sure you are happy with everything . They take the time to make sure you are happy with everything . More

by TAMMYKETCHA Verified Customer Verified Customer

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I had a wonderful experience at Viva Chrysler Dodge Ram Jeep of Las Cruces, all thanks to Alex Villicana. Upon entering, I was warmly welcomed by Alex. He demonstrated extensive knowledge regarding Jeep SU Jeep of Las Cruces, all thanks to Alex Villicana. Upon entering, I was warmly welcomed by Alex. He demonstrated extensive knowledge regarding Jeep SUVs and their functionalities. I requested his assistance in locating a model with three specific features, and he successfully collaborated with me to source one from El Paso and arrange its transfer to Las Cruces. Alex exhibited a high level of professionalism, and I would gladly work with him again. Thank you. More

by bdena12 Verified Customer Verified Customer

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I would not recommend this dealership or a service department to anyone to my vehicle in for a safety recall was in there for 3 1/2 hours and when I picked it up, they told me that they could not get department to anyone to my vehicle in for a safety recall was in there for 3 1/2 hours and when I picked it up, they told me that they could not get the recall update to work on my car so they just left it that way More

by SHYLADIE67 Verified Customer Verified Customer

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I paid $185. 00 for a quote of what’s wrong with my vehicle. I got the first price it was decent. Then she said a different number after I wanted to use a coupon. 00 for a quote of what’s wrong with my vehicle. I got the first price it was decent. Then she said a different number after I wanted to use a coupon. Then I got another number after I said I’m a STELLANTIS employee!!!!! What kind of Micky Mouse crap! Did I just go through! I’m upset. I don’t like scams. Or people taking advantage of people’s situation…. I would like my money back I paid for this service that was used not in my favor. More

by terrance.thomas Verified Customer Verified Customer

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Took a long time to pay my trade in off can't make to payments hopefully the trade is payed off payments hopefully the trade is payed off More

by edhm56 Verified Customer Verified Customer

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Friendly and ready to help us out even on a Saturday. Gave us top dollar on a completely undrivable (destroyed transmission 150,000 mi) truck trade in. Sales department top notch. Gave us top dollar on a completely undrivable (destroyed transmission 150,000 mi) truck trade in. Sales department top notch. More

by ROBINCONTRERAS Verified Customer Verified Customer

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Friendly and ready to help us out even on a Saturday. Gave us top dollar on a completely undrivable (destroyed transmission 150,000 mi) truck trade in. Sales department top notch. Gave us top dollar on a completely undrivable (destroyed transmission 150,000 mi) truck trade in. Sales department top notch. More

by ROBINCONTRERAS Verified Customer Verified Customer

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Don’t know who Matthew Bowman is, but our sweet Lolly was so helpful. Angry at George in finance. He plain out lied to us and added some Oil change book thing to our loan for $995. I even asked him, this is so helpful. Angry at George in finance. He plain out lied to us and added some Oil change book thing to our loan for $995. I even asked him, this is free? He said yes it’s a loyalty program. LIES LIES LIES Why? Why did he have to ruin a satisfying sale. ? More

by SATKINS1970 Verified Customer Verified Customer

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