Ali Sanders

Supervisors here allow substandard treatment of used car customers and make fake offers over the phone to get customers to the lot only to sell them a car that doesn't match the description online. I regret customers and make fake offers over the phone to get customers to the lot only to sell them a car that doesn't match the description online. I regret coming here: Used Car sales people are not your friends, especially these people! Beware of the bait and switch. I contacted Shawn at Owasso Classic Chevrolet after obtaining a Capital One pre-approved financing offer. They like pre-approved customers so these guys will tell you anything over the phone to get you to the lot, then show you a vehicle that doesn't match the description online and take back the deals they offered over the phone. I was disappointed that the 2018, $28,680 Lexus I came to buy didn't have automatic start as it showed online. I explained before coming that auto start was a major thing I wanted in a vehicle. Shawn made the comment to me and another witness that he would check the owner's manual to figure out if it has automatic start. He disappeared and returned saying he was unable to make the car auto start. Their idea of a remedy was to try to pass along the cost of getting a junk aftermarket remote starter installed for me. I refused their cheap offer so I guess they kept the owner's manual to punish me. Shawn also promised me a full tank of gas for making an icy 100+ mile drive in 18⁰ weather to come buy the vehicle. I decided to purchase it Shawn told me that because the $28,000 vehicle I bought was a used Lexus, he wouldn't fill the car up. So after I bought the vehicle Shawn took back the offer and I left the lot on E. It wasn't until I got home that I noticed the car manual he said he used and told me to flip through when I get the chance, was not in my car. The first call I made I thanked him for his time and asked where to find the manual and Shawn was rude and told me I got too good of a deal on my car so he considered me calling to ask for the owner's manual they misplaced "disrespect". He refused to send me a manual but condescendingly offered to Google the user's manual and read it to me or print it so I can drive 115 miles and pick it up instead. This car is also missing all the foor mats, but they of course had cheap mats hiding that so I spent money on both detailing the dog mess and purchasing floor mats. Shawn's supervisor José never showed up during the deal after we asked for him 4 times. He failed to call to follow up after calling him and leaving a message. After spending a total of 6 hours at the dealership and $28k on their car, they could have had better customer service attitudes and sent me home 100+ miles away in a clean vehicle, with a full tank and an owners manual. Instead, Shawn is a disgruntled used car salesman that thinks I got "too good of deal" so he's unwilling to help a customer he sold a misrepresented a vehicle to. I should have gone to their competition, so should you! More

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Hello, I just bought a 2019 GMC Denali and I have to say it was one of the best experiences I have had getting a vehicle. This is my second truck from Classic and I would recommend this dealership to everyo it was one of the best experiences I have had getting a vehicle. This is my second truck from Classic and I would recommend this dealership to everyone. Jesse Elkins, Mike Warren and Matt Clark are the best to work with. More

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Car was ready when I got here. Salesman was very friendly and professional. Great experience. Salesman was very friendly and professional. Great experience. More

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Quick easy and efficient service . David the salesman was attentive to my concerns and did everything within his control to get me the vehicle I wanted. David the salesman was attentive to my concerns and did everything within his control to get me the vehicle I wanted. More

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Mechanic was very attentive to my needs he checked belts fluids tires filters at same time as taking care of problem i came in for. They were very courteous and friendly. I have never been greeted with a s fluids tires filters at same time as taking care of problem i came in for. They were very courteous and friendly. I have never been greeted with a smile which tells me the staff love what they are doing. Also gave me a list and time line for other preventative measures needed More

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I had a issue with my car starting it was Saturday morning I called Classic service department and talked to Greg. He told me to bring it in and he would take care of me. I get there he diagnosed the morning I called Classic service department and talked to Greg. He told me to bring it in and he would take care of me. I get there he diagnosed the vehicle with a bad battery which I had just replaced not too long ago. He was able to replace the battery and labor on the vehicle for free. This is a great place of business! Thanks Classic Chevrolet!!! More

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Tried very hard to get us the best deal and worked with us to get the wheels we wanted. Great experience! us to get the wheels we wanted. Great experience! More

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Mike white is the greatest salesperson I’ve ever worked with he went above and beyond to get me the best possible deal!! Will definitely use him in the future with he went above and beyond to get me the best possible deal!! Will definitely use him in the future More

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They lie, their service department is awful, there's a serious lack of communication, and they don't deliver on anything they promise. Be very careful buying a car here unless you love stress. serious lack of communication, and they don't deliver on anything they promise. Be very careful buying a car here unless you love stress. More

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Purchased a Cadillac Escalade from Classic. All was smooth through the purchase process. Then comes getting the repairs done. I called my salesman Monday morning, after several days of it being in serv smooth through the purchase process. Then comes getting the repairs done. I called my salesman Monday morning, after several days of it being in service, saying I was going to pickup up the vehicle Tuesday around 11-12. I get about 20 minutes from the dealership after a 2 1/2 hour drive and get a call saying it’s not ready. A whole day wasted and time off from work, along with 2 tanks of gas wasted and a couple toll fees. After some back and forth we decide to deliver the vehicle back to me (which is not what I originally wanted) and they assure me it will be detailed and perfect. Well it shows up muddy and the inside (main concern) was not detailed as it should be. The listing states it came with 4 headsets. Those were not in the vehicle when it was delivered. The dealership sent over 2 head sets right away and tell me they are ordering the other 2. We get those today and they are cheap knock offs that won’t sync to our vehicle. We spent a lot of money to purchase this vehicle and the excitement was ruined. We were assured by the sales manger the vehicle will be perfect coming out of service. So far I’ve had to have an alignment (new tires installed per we owe) because vehicle was pulling bad, tires were not balanced properly, and a couple hundred bucks having it detailed. This should not be the case when you spend $72k on a vehicle. If you do business with them make sure everything is in tip top shape before leaving. More

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