Allan Pena
Allan Pena at Ken Ganley Ford Parma

Allan Pena

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.6
41 Reviews
4.6

41 Reviews

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41 Reviews of Allan Pena

February 08, 2026

Dealership Rating
Employee Rating

They were very friendly and fast my only complaint is my car wasn't run through the wash. I guess that's not a thing at Ford but it should be. More

by lmr7681
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

February 07, 2026

Dealership Rating
Employee Rating

The customer service was very helpful and provided a ride home to and from bodyshop. More

by ADAMSILVE85
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

February 07, 2026

Dealership Rating
Employee Rating

Paid $565 to repair a front turn signal light and socket. Granted they had to diagnose the problem, broken wire. Could have extended some kind of discount? I asked, was told not available... More

by tribetown2024
Recommend Dealer
No

Other Employees Tagged: Allan Pena

February 07, 2026

Dealership Rating
Employee Rating

Excellent personel and the service was great. I recomend this dealership to all my friends. More

by johnrstecura
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 07, 2026

Ken Ganley Ford Parma responded

Thank you for letting us know about your experience. We’re glad our staff provided great service on your Ford Transit-150 and that you’re happy to recommend us to friends. Please reach out if you need anything else.

February 07, 2026

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Employee Rating

I was Welcome, and assured everything gonna be ok with my car after repairs.I am satisfied with the job well done thanks to the repair team and Ken Ganley at large. More

by Achill Romeo wamba
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Yavorsky, Mark Owens

Feb 07, 2026

Ken Ganley Ford Parma responded

It’s wonderful to hear you felt welcomed and confident about your Ford Fusion following our repair team’s work. We’re happy you’re satisfied with the results. Thank you for choosing us and we look forward to serving you again.

February 05, 2026

Dealership Rating
Employee Rating

Service department does qualify work and the work is completed on time.also kept me updated. More

by MSAS00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Watson

Feb 05, 2026

Ken Ganley Ford Parma responded

Thank you for noting our service team’s quality work and timely updates on your Ford F-150. We appreciate the chance to keep you moving and look forward to your next visit.

February 01, 2026

Dealership Rating
Employee Rating

Ken Ganley Ford Parma always give exceptional service. All the service worker are very friendly. Clean nice place and answers all my questions and concerns about my ford bronco sport. Highly recommend More

by MON.BLAIR
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

Feb 01, 2026

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

January 31, 2026

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Employee Rating

Went in to get one tire changed. Had an appointment. Waited 110minutes with no explanation. More

by Zawickic
Recommend Dealer
No

Other Employees Tagged: Allan Pena

Feb 05, 2026

Ken Ganley Ford Parma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 31, 2026

Dealership Rating
Employee Rating

I took my car in for a recall inspection. Staff was pleasant and professional. I have recommended this dealership before and will do so again. More

by Ltllwing
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

Feb 01, 2026

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

January 24, 2026

Dealership Rating
Employee Rating

Have a good working relationship for years Been buying new cars since 1990s Will continue to buy and have my vehicle serviced at Ganley More

by DJoh75859
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

Jan 24, 2026

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

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