Allan Pena
Allan Pena at Ken Ganley Ford Parma

Allan Pena

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.6
67 Reviews
4.6

67 Reviews

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67 Reviews of Allan Pena

March 20, 2026

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Employee Rating

Got an oil change. I don't do public reviews of things. Is that ok? Bye More

by jimeckerle47
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

March 16, 2026

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Employee Rating

Everything was smooth and fine I was treated quickly, i was well informed and the process went as smooth as possible More

by Sporttraining
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

Mar 16, 2026

Ken Ganley Ford Parma responded

It’s great to hear your Ford Explorer was serviced so quickly and that you felt fully informed throughout the process. Please reach out if we can help with anything else.

March 13, 2026

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Employee Rating

Fast service. They found and fixed the problem. They got me out of there fast and explained exactly what was wrong More

by Andy.jack
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

Mar 13, 2026

Ken Ganley Ford Parma responded

It’s great to hear our team quickly found and fixed the issue with your Ford Fusion and provided a clear explanation. We appreciate you bringing your vehicle in and letting us handle the repair. Thank you for sharing your experience.

March 12, 2026

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Employee Rating

They were fantastic They kept me informed and finished the job in a timely manner More

by Jhath1992
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

Mar 12, 2026

Ken Ganley Ford Parma responded

Thank you for noting how Allan kept you informed while our team completed your Ford F-150 service on time. We’re glad the communication and efficiency met your expectations. It was a pleasure caring for your truck.

March 11, 2026

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Employee Rating

Unfortunately I have broken my ankle so it's very difficult for me to get around but Alan was very helpful and extremely generous to to pull the car around and make sure that was facing an easy way f More

by Jennettelmyers
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

Mar 11, 2026

Ken Ganley Ford Parma responded

Thank you for sharing. We’re glad Allan repositioned your Ford Freestyle to make entry easier with your ankle injury. We wish you a swift recovery and appreciate your kind words.

March 10, 2026

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Employee Rating

Everything went well. Kept us informed of the progress and explained the work that was done. More

by kjbob58
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

Mar 10, 2026

Ken Ganley Ford Parma responded

We’re delighted to hear your Ford Fusion service went smoothly and that you felt informed throughout. Our team takes pride in providing clear progress updates and explanations of the work performed. Thanks for your feedback and we look forward to assisting you again.

March 10, 2026

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Employee Rating

Very welcoming and professional dealer for service. Been to a few and this location is the best in Cleveland. More

by Akin Malas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2026

Ken Ganley Ford Parma responded

Thank you for the 5-star rating. We’re delighted our service team made you feel welcomed and professional. We appreciate your feedback and look forward to keeping your Ford in great condition.

March 08, 2026

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Employee Rating

I had to get my car towed in for a transmission on a Friday afternoon. The advisor said they would get to it probably Monday but never did until Wednesday. I knew I needed a new transmission or rebuild. More

by jtonseticiii
Recommend Dealer
No

Other Employees Tagged: Allan Pena

Mar 10, 2026

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

Mar 12, 2026

Ken Ganley Ford Parma responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

March 08, 2026

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Great communication, support, and advice from Allan. Very informative & helpful. Great communication, support, and advice from Allan. Very informative & helpful. I appreciate the professionalism by Alla More

by persh216
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

Mar 08, 2026

Ken Ganley Ford Parma responded

Thank you for sharing your experience with Allan’s communication and guidance. We’re glad our team provided professional support and got your Ford Mustang back on the road quickly. We appreciate your feedback and look forward to helping you again.

March 06, 2026

Dealership Rating
Employee Rating

Scheduling and drop off was easy. Service was done quickly and I was kept informed about the status of the service. More

by JOHNNY.HAMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 06, 2026

Ken Ganley Ford Parma responded

It’s great to hear that scheduling and drop-off went smoothly for your Ford F-150 and that Allan kept you informed throughout the service. We appreciate you choosing us for your maintenance needs. We look forward to assisting you again down the road.

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