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Allan Pena
Allan Pena at Ken Ganley Ford Parma

Allan Pena

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.6
83 Reviews
4.6

83 Reviews

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83 Reviews of Allan Pena

April 10, 2026

Dealership Rating
Employee Rating

Called for a recall on brace booster and a couple other item. Said they would call back and it has been 6 weeks and no call back. More

by Craig
Recommend Dealer
No

Other Employees Tagged: Allan Pena

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Apr 10, 2026

Ken Ganley Ford Parma responded

Hi Craig, we would like to look into this for you. Can you please either reply with your full name & phone # OR email your info to ganleyfordhelp@ganleyauto.com so we can look up your account & call you. Thanks!

April 10, 2026

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Employee Rating

Everyone was friendly, knowledgeable and helpful. I felt confident in the service provided and would definitely go back. More

by Paula.corrao
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

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Apr 10, 2026

Ken Ganley Ford Parma responded

Thank you for sharing your experience. Allan and our team are pleased you found the service on your Ford Focus friendly, knowledgeable, and helpful. We look forward to welcoming you back.

April 07, 2026

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Employee Rating

I was told the recall repair would be 1 1/2 hours which ended up being 3 hours Also I had two recalls around the same time and I would have liked them to be taken care of at the same time but the dealersh More

by Taurus
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 08, 2026

Ken Ganley Ford Parma responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 07, 2026

Dealership Rating
Employee Rating

Excellent customer service! Was in and out . Ford u weed me to and from while my car was being repaired. Great experience! More

by AubreyMissbre29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 07, 2026

Ken Ganley Ford Parma responded

Thank you for sharing your kind words and the five-star rating. It’s great to know our courtesy shuttle and efficient service kept you on the road while your Ford Fusion was being repaired. We look forward to assisting you again.

April 05, 2026

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Employee Rating

Welcoming, pleasant, knowledgeable, and polite. The waiting area was clean and comfortable and the time went by fast. More

by rwmural
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

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Apr 05, 2026

Ken Ganley Ford Parma responded

It’s wonderful to hear our team provided a welcoming and knowledgeable experience while your Ford Escape was in for service. We’re glad the waiting area felt clean and comfortable and made the time pass quickly. Thank you for the 5-star rating.

April 03, 2026

Dealership Rating
Employee Rating

The employees are very friendly and good customer service ???? I'm going to make Ken Ganley my auto service shop. More

by Mtjamp
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

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Apr 05, 2026

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

Apr 08, 2026

Ken Ganley Ford Parma responded

Hello, thank you so much for your kind words! Our team takes great pride in providing exceptional customer service and we are thrilled to have earned your business. Welcome to the Ken Ganley family!

April 02, 2026

Dealership Rating
Employee Rating

Great Allanwas great he took very good care of me The service was very nice More

by ROBERTKUHM
Recommend Dealer
Yes

Other Employees Tagged: Allan Pena

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Apr 02, 2026

Ken Ganley Ford Parma responded

We’re pleased Allan took great care of your Ford Explorer. It’s rewarding to hear the service met your expectations. We look forward to assisting you again.

April 01, 2026

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Employee Rating

Just takes little extra time finishing up, but still amazing service, hospitality and communication ab More

by RASHEEDAHMED0411
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 01, 2026

Ken Ganley Ford Parma responded

Thank you for your feedback. We’re glad our team maintained strong hospitality and clear communication despite the extra finishing time on your Ford Mustang. We look forward to assisting you again soon.

March 31, 2026

Dealership Rating
Employee Rating

Not sure why the service adviser would call and try to sell me a service i didn't need. Service adviser didn't call to let me know that my suv was ready. The suv was dropped off the day before with a 9:30 More

by db3law
Recommend Dealer
No

Other Employees Tagged: Allan Pena

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Apr 02, 2026

Ken Ganley Ford Parma responded

The recall on your vehicle only covers the rear tow adjustment. We offer the front alignment to customers at a discounted price since the warranty only pays for the back end. It's recommended that all 4 wheels be aligned at the same time to ensure optimal handling and even wear & tear. Thanks!

March 31, 2026

Dealership Rating
Employee Rating

Not sure why the service adviser would call and try to sell me a service i didn't need. Service adviser didn't call to let me know that my suv was ready. The suv was dropped off the day before with a 9:30 More

by db3law
Recommend Dealer
No

Other Employees Tagged: Allan Pena

Report | Print
Apr 02, 2026

Ken Ganley Ford Parma responded

The recall on your vehicle only covers the rear tow adjustment. We offer the front alignment to customers at a discounted price since the warranty only pays for the back end. It's recommended that all 4 wheels be aligned at the same time to ensure optimal handling and even wear & tear. Thanks!

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