Allen Hutchings
Allen Hutchings at Subaru of Utica

Allen Hutchings | Page 3

Assistant General Manager

Subaru of Utica

5036 Commercial Drive
Utica, NY 13495

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5.0
41 Reviews

Dealership Experience

16 yrs, 11 mos

Industry Experience

19 yrs, 3 mos

5.0

41 Reviews

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41 Reviews of Allen Hutchings

February 06, 2024

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Employee Rating

The Service rep did a great job. But they don't answer phones in a timely fashion and do not return phone calls. Possibly an issue with the phone system? More

by PSLEGAITIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mike Green, Vincent Gonzalez , Christopher Cardello

Feb 07, 2024

Subaru of Utica responded

Hello, Thank you for both your commendation and critical feedback. We understand it is upsetting when efforts to communicate with our team are unsuccessful and regret any frustration you were caused. Your concerns with phone calls going unanswered or unreturned will be discussed with our team and we'll work to improve in those areas moving forward. It is important to us that our customers are happy with the level of support they receive. If there is anything I can help you with, please feel free to email your contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the first opportunity. Dan Perkins Service Manager danielperkins@carbonecars.com

January 26, 2024

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good service , but I really don't like filling out these questioners. They have treated me well at this place from sales to service. More

by ETTEDDY
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Cardello, Mike Green

Jan 26, 2024

Subaru of Utica responded

Thank you for your feedback, Teddy! We're glad you've received good service at Subaru of Utica and appreciate your loyalty. We understand filling out questionnaires may not be enjoyable, but your input helps us improve. If you have any further comments, feel free to let us know. We're here to assist you.

January 20, 2024

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this service department went over and beyond what i ever exepected and more i would recomend them to every one thank you so much More

by SOUTHERNAUTOCOLLISION
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Cardello

Jan 22, 2024

Subaru of Utica responded

Going above and beyond our customers expectations is precisely what our team hopes to accomplish with each visit, and we are so pleased to learn we accomplished this for you. Thank you for trusting our team at Subaru of Utica with your service needs. Until nest time, safe travels!

January 19, 2024

Dealership Rating

I am very satisfied with my experience. The sales representative Bradley was very helpful and accommodating in helping chose the right vehicle for me. More

by MEISINGER23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christopher Cardello, Bradley Mcphearson

Jan 20, 2024

Subaru of Utica responded

Helping our Subaru of Utica guests find the perfect vehicle to meet their needs is always the goal, and it's wonderful to hear Bradley's guidance allowed us to meet that objective working with you. He'll be proud in knowing his accommodating assistance earned your commendations. We hope that you'll consider us again for any future automotive needs and wish you safe and fun adventures ahead.

January 17, 2024

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Took their time. Polite, went the extra step and made a video of them working on the car. More

by IAND112987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Cardello

Jan 17, 2024

Subaru of Utica responded

Thank you for working with us to care for your vehicle. It's great to hear when our guests enjoyed polite assistance, and we're always glad to receive positive feedback regarding amenities like our video service. Travel safe and we'll see you again next visit here at Subaru of Utica.

January 15, 2024

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Employee Rating

Great service. Pleasant and clean waiting area and reasonable wait time.Excellent customer service..Thank you More

by JVABOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Christopher Cardello

Jan 17, 2024

Subaru of Utica responded

Thank you for working with us to care for your vehicle here at Subaru of Utica. We love hearing our guests enjoyed excellent customer service, timely assistance and a pleasant wait. Safe travels and we'll be ready with the same level of care whenever you next visit.

January 12, 2024

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Employee Rating

Justin did a great job in making the buying process understandable and comfortable. We love our subaru More

by MIRITZ2
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Christopher Cardello, Young lady who completed our transaction

Jan 13, 2024

Subaru of Utica responded

It's a big decision to purchase or lease a vehicle, and we want to do everything possible in helping our Subaru of Utica guests feel comfortable making the decision. Justin will be proud to hear the informative guidance you received allowed us to reach that goal while working with you. We want to keep you loving your new Subaru through the future and are here to support if ever you need it down the road. Adventure safe and have fun.

December 31, 2023

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Employee Rating

So professional… knowledgeable and listens to customer needs. My 3rd Subaru at this dealership. He was the reason I went back along with so many other employees.. Have all my service done there also. Lo More

by DHFS3263
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christopher Cardello, Brad

Jan 02, 2024

Subaru of Utica responded

We're so glad to know you've had consistently positive experiences at Subaru of Utica, and that our team has been able to meet your needs! It's great hearing how much you love your Forester. Thanks for being a loyal customer - we appreciate it!

December 29, 2023

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Employee Rating

Professional, Top notch dealership. Jonathon went over and above for me and my wife. Everyone was kind and treated us like we were more than just a sale More

by HOBAICA514
Recommend Dealer
Yes

Other Employees Tagged: Christopher Cardello, Johnathan Guzman

Dec 29, 2023

Subaru of Utica responded

We're delighted to know that our team at Subaru of Utica went above and beyond for you! It's great to see your experience reflected the high standard we aim for. Thanks so much for sharing this review, and enjoy your new car!

December 29, 2023

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Employee Rating

I am very pleased with my experience with the dealership. All personnel worked well together on my recent lease. More

by ANN_TOMARCHIO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Christopher Cardello, Mike Green

Dec 29, 2023

Subaru of Utica responded

Ann, We're so glad to know you had a positive leasing experience with us at Subaru of Utica. Our team works hard to ensure everything goes smoothly for our customers. Thanks for sharing your feedback!

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