Allen Hutchings | Page 3

Subaru of Utica responded

Hello, Thank you for both your commendation and critical feedback. We understand it is upsetting when efforts to communicate with our team are unsuccessful and regret any frustration you were caused. Your concerns with phone calls going unanswered or unreturned will be discussed with our team and we'll work to improve in those areas moving forward. It is important to us that our customers are happy with the level of support they receive. If there is anything I can help you with, please feel free to email your contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the first opportunity. Dan Perkins Service Manager danielperkins@carbonecars.com

Subaru of Utica responded

Thank you for your feedback, Teddy! We're glad you've received good service at Subaru of Utica and appreciate your loyalty. We understand filling out questionnaires may not be enjoyable, but your input helps us improve. If you have any further comments, feel free to let us know. We're here to assist you.

Subaru of Utica responded

Going above and beyond our customers expectations is precisely what our team hopes to accomplish with each visit, and we are so pleased to learn we accomplished this for you. Thank you for trusting our team at Subaru of Utica with your service needs. Until nest time, safe travels!

Subaru of Utica responded

Helping our Subaru of Utica guests find the perfect vehicle to meet their needs is always the goal, and it's wonderful to hear Bradley's guidance allowed us to meet that objective working with you. He'll be proud in knowing his accommodating assistance earned your commendations. We hope that you'll consider us again for any future automotive needs and wish you safe and fun adventures ahead.

Subaru of Utica responded

Thank you for working with us to care for your vehicle. It's great to hear when our guests enjoyed polite assistance, and we're always glad to receive positive feedback regarding amenities like our video service. Travel safe and we'll see you again next visit here at Subaru of Utica.

Subaru of Utica responded

Thank you for working with us to care for your vehicle here at Subaru of Utica. We love hearing our guests enjoyed excellent customer service, timely assistance and a pleasant wait. Safe travels and we'll be ready with the same level of care whenever you next visit.

Subaru of Utica responded

It's a big decision to purchase or lease a vehicle, and we want to do everything possible in helping our Subaru of Utica guests feel comfortable making the decision. Justin will be proud to hear the informative guidance you received allowed us to reach that goal while working with you. We want to keep you loving your new Subaru through the future and are here to support if ever you need it down the road. Adventure safe and have fun.

Subaru of Utica responded

We're so glad to know you've had consistently positive experiences at Subaru of Utica, and that our team has been able to meet your needs! It's great hearing how much you love your Forester. Thanks for being a loyal customer - we appreciate it!

Subaru of Utica responded

We're delighted to know that our team at Subaru of Utica went above and beyond for you! It's great to see your experience reflected the high standard we aim for. Thanks so much for sharing this review, and enjoy your new car!

Subaru of Utica responded

Ann, We're so glad to know you had a positive leasing experience with us at Subaru of Utica. Our team works hard to ensure everything goes smoothly for our customers. Thanks for sharing your feedback!