Allen Swindle

My husband and I recently purchased a 2021 Jeep Wrangler from Tallahassee Ford. Within 48 hours, the check engine light came on due to a cylinder 2 misfire, and the experience since then has been nothing sh from Tallahassee Ford. Within 48 hours, the check engine light came on due to a cylinder 2 misfire, and the experience since then has been nothing short of frustrating. I didn’t personally interact with him, but my husband told me about his encounter with Diego Cabrera when he returned to the dealership to address the issue — and I was shocked by how disrespectful and unhelpful he was. Diego reportedly showed zero empathy, was arrogant and dismissive, and made no real effort to help — despite the fact that we had just purchased the vehicle days earlier. I do appreciate that the General Manager reached out personally and promised to help resolve the issue, but we still have not received any follow-up or update since that call. We’ve also filed a formal complaint with the Better Business Bureau, as we believe no customer should have to fight this hard for support — especially when dealing with a brand-new issue immediately after purchase. At this point, we’re extremely disappointed and hope the dealership follows through on their promises. More

Print

I purchased a 2021 Jeep Wrangler with only 18,000 miles from Tallahassee Ford. Within 48 hours, the check engine light came on with a cylinder 2 misfire. I immediately contacted the dealership and was told from Tallahassee Ford. Within 48 hours, the check engine light came on with a cylinder 2 misfire. I immediately contacted the dealership and was told it would be sent to a local Jeep dealer for repair since it was under manufacturer warranty. What followed was one of the most frustrating customer service experiences I’ve had. I had to fight just to get a loaner vehicle, despite the issue happening immediately after purchase. I received no follow-up, no urgency, and no accountability from the Ford team. They sold me a vehicle that clearly had a problem and then completely disengaged from the process, leaving me to chase down the Jeep dealer and corporate myself. It’s now been over 5 days and the vehicle still hasn’t even been diagnosed. I expected more from a Ford dealership when buying a low-mileage vehicle. If this is how post-sale support is handled, I would strongly encourage others to think twice before purchasing here. More

Print