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Aly Santana
3 Reviews
As a Customer Experience Coordinator at Lexus Carlsbad, I'm passionate about customer satisfaction, relationship building, and creating exceptional ownership experiences. I focuses on turning customer feedback into meaningful improvements, strengthening loyalty, and helping teams deliver 5-Star service with L’Excellence.I believes that every interaction is an opportunity to build trust, exceed expectations, and create lifelong customers.
Read moreDealership Experience
1 yr, 6 mos
Languages Spoken
English
Spanish
3 Reviews of Aly Santana
October 20, 2026
They are friendly and helpful and work hard to give you a good deal and take care of you. Very pleased with our experience. Shout out to Will in Sales, David and Aly in Finance and David and the service team good deal and take care of you. Very pleased with our experience. Shout out to Will in Sales, David and Aly in Finance and David and the service team. Positive experience all around. More
by Rosa
Other Employees Tagged: Will Douillette , David in Service, David in Finance
October 20, 2026
The team at Lexus Carlsbad delivered outstanding service throughout our recent new car purchase. David provided a brief outline of the vehicle we were interested in and the dealership's operations. This all throughout our recent new car purchase. David provided a brief outline of the vehicle we were interested in and the dealership's operations. This allowed us to navigate the buying process evenly. Dino hosted the test drive with specifications and insight in equal measure. He has a genuine attitude that kept us informed and welcomed our inquiries with confidence. Dino even made the paperwork portion a seemingly effortless task. Dino is a top tier professional. In addition to the experience, Aly provided prompt support with administrative needs during and after the deal. She helped us accessorize our new vehicle and clarify technical details. Thank you Lexus Carlsbad. More
by RealDeal
Other Employees Tagged: Dino Asfour, David Flagg , Hugo Lopez
October 06, 2026
I had such a great experience with Aly Santana at Lexus Carlsbad. From the moment I walked in, Aly was attentive, kind, caring, and genuinely made me feel valued. She truly represents the spirit of “Lex Carlsbad. From the moment I walked in, Aly was attentive, kind, caring, and genuinely made me feel valued. She truly represents the spirit of “Lexcelence.” It wasn’t just about buying a car, it was about the way I was treated throughout the entire experience. Aly made such a positive impression that it reminded me why Lexus stands apart. This is the kind of service and experience that makes me want to remain a Lexus customer for life. Thank you, Aly, for making the experience so special! More
by bankinglikeabank
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