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Start your review of Amber Alcaraz.
Amber Alcaraz
Amber Alcaraz at Priority Toyota Chesapeake
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Amber Alcaraz

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Priority Toyota Chesapeake

1800 Greenbriar Parkway
Chesapeake, VA 23320

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3 Reviews of Amber Alcaraz

September 25, 2019

Dealership Rating
Employee Rating

"Priority Toyota Chesapeake is best because of its people"

- Stephanie

I bought my last 2 cars from Priority Toyota of Chesapeake and there is only one reason for that - THEY SIMPLY HAVE THE BEST PEOPLE. My husband bought his last 3 cars there, and we have our cars serviced there regularly. Don't get me wrong, there is true salesmanship going on there, but the people are professionals. The sale is not the end they build a relationship that keeps you coming back. The professionalism of Sherwood Eure, Elmer and Bob in the service department, and Amber, made for a great experience. They make it easy for you - that's the relationship they build with their customers. We love Priority Toyota of Chesapeake.

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Recommend Dealer
Yes

September 20, 2019

Dealership Rating
Employee Rating

"Friendly and helpful"

- Cgallihugh

Our experience at priority has always been great. We've purchased three vehicles from Joey Balsamo. The service department is always helpful. I've never felt pressured into anything.

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Recommend Dealer
Yes
Sep 23, 2019

Priority Toyota Chesapeake responded

Thank you so very much for sharing this review! We are honored to have you as a loyal customer. Wishing a wonderful week; see you at your next appointment. - Amber Alcaraz

September 10, 2019

Dealership Rating

"Lousy Service"

- Wayne

I bought a Certified used 2016 Subaru WRX from Priority Toyota in the end of June. They sold the vehicle to me without it being inspected or serviced. And when my father took the car back up there to be serviced and inspected they claimed only one of the tires failed inspection. And replaced it with a totally different brand tire and damaged the paint on the rim; while saying the other three tires were still good. Those 3 original tires however will not pass NC state inspection because of having bald spots on the inner tread area of the tire. It is pretty bad when you have to replace tires on a Certified vehicle, when you haven't even had the car for 3 full months and haven't even put 3,000 miles on it yet. I had been talking to Lenzo Giuseppe since the issue started (July 1st). And while he has tried to help however he could, I was basically told today (Amber) that all your dealership would do is reimburse me for one tire. Wayne Batty

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Recommend Dealer
No
Sep 18, 2019

Priority Toyota Chesapeake responded

Wayne, we appreciate your feedback, and I’m sorry this situation has caused you the frustration you have expressed here. Your Priority Certified vehicle is protected with a powertrain warranty which does not include normal wear and tear items, like tires, brakes, pads among a few. We worked diligently to remedy the situation immediately at no cost to the customer. I hope you will consider bringing the vehicle to the service center so we can establish a mutual understanding of what is going on and how we move forward. Thank you for taking the time to share your experience.

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