Amiel Callender | Page 6

I needed service for an oil change and after vehicle inspection it was suggested I get the back brake pads replaced. I was presented for a quote for services for the brake pad work but would have prefe inspection it was suggested I get the back brake pads replaced. I was presented for a quote for services for the brake pad work but would have preferred the quote include all work being performed to have a full picture of service and expected $$ total. It would not have changed my mind on moving ahead with the brake pad work, but I would not have been confused when presented with the final invoice for services. Overall, the experience was good and the new service center in Medford is convenient and very clean. More

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The service adviser (Amiel) and Manager (Jose) ar great to work with. Very accommodating to customer needs. Alwasy flly explained what was happening and why. All other personnel in dealership ae very pl to work with. Very accommodating to customer needs. Alwasy flly explained what was happening and why. All other personnel in dealership ae very pleasnat and interactive. More

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Service was great the people in sales were very helpful I will come back again. will come back again. More

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Do anything that you can to avoid having your car serviced at this location. My car was scheduled for service to repair a sticking blinker (2020 x5 M501) under warranty. In the meantime a water pump serviced at this location. My car was scheduled for service to repair a sticking blinker (2020 x5 M501) under warranty. In the meantime a water pump broke and the car had to be towed to the dealership for repair. Apparently the water pump damaged a cover and the whole engine had to be pulled out and multiple pieces ordered from Germany. They did so and repaired the engine, I called every few days to check on status and remind them of the blinker issue for which the car would have been there for at this point regardless. They called me to let me know the car was ready for pickup, I asked about the blinker and got a "whoops - no it hasn't been addressed". They then had to order a new part from Germany once again to repair (my car was in the shop for over two months). I just went to pick it up on Saturday and while the blinker has been replaced, it is still sticking and when I got home I realized that someone removed the spare tire! (water pumps and blinkers have nothing to do with tires last I checked). I have been reaching out to management for the last two days and have no response or resolutions. More

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I recently purchased a certified BMW 3 series from Mychael Deafonseca and had a very pleasant experience. He was very professional and made what can sometimes be a stressful experience easy. Mychael Deafonseca and had a very pleasant experience. He was very professional and made what can sometimes be a stressful experience easy. More

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outstanding service and super nice customer service only 1 thing that’s making your company a perfect 10 …. rotten old mealy mac apples in the bowl offered to customers. does your owner understand only 1 thing that’s making your company a perfect 10 …. rotten old mealy mac apples in the bowl offered to customers. does your owner understand Mac apples are a fall winter fruit not spring summer ( so many other better healthy crunch sweet apple options ) More

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Amiel provided great service and kept me informed at all times. Overall it was a great experience. times. Overall it was a great experience. More

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Thank you so much Jose and Amiel for excellent service, top notch communication, and quickly assisting with getting my car repaired. I would definitely return here for future service and I would absolutely top notch communication, and quickly assisting with getting my car repaired. I would definitely return here for future service and I would absolutely recommend them to anyone I know. More

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This was my first visit at Herb Chambers in Medford, and I had one of the best experiences in this dealer ship. Great job goes out to everyone! Thank you. I had one of the best experiences in this dealer ship. Great job goes out to everyone! Thank you. More

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Team went out if their way to make things right after the issues during my first visit were not fixed. issues during my first visit were not fixed. More

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