Andrea Arnold

Ross Downing Buick GMC Cadillac responded

Dear James, Thank you for your kind words and loyalty to Ross Downing Buick GMC Cadillac! We're thrilled to hear that you always receive the best service with us. We look forward to welcoming you back on your future visits. If you ever need anything or have any questions, please don't hesitate to reach out.

Ross Downing Buick GMC Cadillac responded

Hello, Thank you for sharing your experience! We're glad to hear that you appreciated our pick-up and delivery service, despite a slight delay. We're pleased that Grant provided a pleasant experience for you. We're also happy to hear that your general maintenance, including oil change and tire rotation, met your expectations, and the $10 coupon was applied. If you have any further questions or need assistance in the future, please feel free to reach out.

Ross Downing Buick GMC Cadillac responded

Jim, I do sincerely apologize for not getting back to you sooner. Odds are 4 different people did reach out from the sales assistant, to management and salesman and one of us should have provided what you requested and I am truly sorry we did not. This is not how we do business and I take complete responsibility for failing to get you the requested information in a more efficient manner. I assure you it is not because you are out of state. We sell all over the country, and would be more than happy to include you as part of the Ross Downing family. If it isn't to late, and the vehicle of interest is available please give me a call/text, my direct cell 985.974.5744. Andrea Arnold - Business Development Manager or if you prefer email aarnold@rossdowning.com I look forward to hearing back from you, and the opportunity to make this right.