Andrea Kanerva | Page 2

I would never return or suggest that anyone get service done at this location...drive a bit further and go to their close competitor(s). I wanted simple service done (oil change and tire rotation) with done at this location...drive a bit further and go to their close competitor(s). I wanted simple service done (oil change and tire rotation) with a service issue on an appointment. Briarwood Ford would not service my car in the allotted appointment time and could not guarantee that service would be completed. Service team was less than helpful and didn't care. Emails to staff went unanswered...it's apparent they don't care of the needs of their customers. I will not return and will urge others to not do the same. Since when has the service industry taken an appointment as an inconvenience? More

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I dropped off my 1999 Ford F150 with Briarwood Ford to replace the passenger side exhaust manifold. They used the aftermarket parts I supplied and did a very good job. They worked with me and resolved e replace the passenger side exhaust manifold. They used the aftermarket parts I supplied and did a very good job. They worked with me and resolved every issue that was encountered. I would recommend working with Briarwood Ford Service Department. Thanks More

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