Andrea Darnell
Andrea Darnell at Maple Hill Auto Group
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Andrea Darnell

Service Manager

Maple Hill Auto Group

5622 W Main St.
Kalamazoo, MI 49009

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4.9
314 Reviews
4.9

314 Reviews

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314 Reviews of Andrea Darnell

July 18, 2023

Dealership Rating
Employee Rating

I have the utmost confidence in Maple Hills service department and that is why I absolutely choose Maple Hill when I purchase a vehicle because of the outstanding service department More

by PSL.AZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2023

Maple Hill Auto Group responded

Thank you for taking the time to review us, your kind words are appreciated. We hope to assist you in the future. Sincerely, Angela

July 18, 2023

Dealership Rating
Employee Rating

The service department at Maple Hill is by far the best service department I've ever dealt with and that's why I purchase cars from Maple Hill because I know I can rely on the service department More

by PSL.AZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 19, 2023

Maple Hill Auto Group responded

Thank you so much! We look forward to assisting you in the future. Sincerely, Angela

March 17, 2023

Dealership Rating
Employee Rating

As usual they went over and above when it came to service. From a loaner car ready when we needed it to a bill that came in under the expected quote. We would go no place else for service. More

by INDYPASTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 21, 2023

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review. If there is ever anything else we can do for you, please don't hesitate to reach out. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

October 24, 2022

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Employee Rating

Everyone at this dealership delivered service in a professional, polite and expedited manner. To top it all off, they were so compassionate to my special circumstances, I will always go to their locat More

by Khkatsoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cassandra Westfall, Lauren Armbruster, Rebecca Shelton , Darwin in parts

Oct 28, 2022

Maple Hill Auto Group responded

Thank you! If there is ever anything you need from us, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

May 30, 2022

Dealership Rating
Employee Rating

Family, friendly, honest, willing to make life easier for the customer. I have bought my last several cars from here and will buy my next several cars from them. More

by podmf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Michael Zinger

Jun 01, 2022

Maple Hill Auto Group responded

Thank you, so much! If there is ever anything else we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

January 27, 2022

Dealership Rating
Employee Rating

I purchased my Subaru in 2016 from Maple Hill Auto. I have gone back there for all of my cars needs. I trust and appreciate everyone there. More

by CBLANK3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lena Grubb, Lauren Armbruster , Amie Freeman

Jan 28, 2022

Maple Hill Auto Group responded

Thank you! We appreciate your kindness and loyalty. If there is ever anything we can do for you, please let us know. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

December 16, 2021

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Employee Rating

Always excellent service, friendly staff and we appreciate the shuttle service so that we don’t have to wait in the dealership and can be comfortable at home! More

by jalvarez3185
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 17, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to reach out. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

November 24, 2021

Dealership Rating
Employee Rating

The service department is top notch. Not only are their prices fair and provide quality work, the staff is always extremely helpful and friendly. More

by AaronW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 29, 2021

Maple Hill Auto Group responded

Thank you for taking the time to leave us a review, we really appreciate it. I am happy to hear you had a good experience here in our service department. If there is anything else we can do to further assist you, please don't hesitate to give us a call. Morgan Tassell Customer Service Representative Mtassell@maplehillauto.com 269-342-6600

August 19, 2021

Dealership Rating
Employee Rating

My service experience was the best ever and ever and ever and ever and ever and ever and ever. Everyone was great! Cassie, Che, Andrea, and Lauren. More

by dmrich1126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Daniel, Cassandra Westfall, Lena Grubb, Lauren Armbruster , Che Lopez, Cody Dawes

Aug 19, 2021

Maple Hill Auto Group responded

Thank you, so much! We look forward to working with you in the future. Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

August 12, 2021

Dealership Rating
Employee Rating

I have had two loosing air issues with my 2019 Outback. The latest one was deemed unrepairable. In addition the dealer told me I had cupping on the front tire causing road noise. I have 20,000 miles on More

by ATIDAMBRO
Customer Service
Recommend Dealer
No
Aug 13, 2021

Maple Hill Auto Group responded

I apologize that you are having issues with your tires. We would be more than happy to run an alignment inspection on your car to see if it can be aligned to help prolong the life of your tires. As far as the quality and type of tires that come from the factory when you purchase your vehicle, you are more than welcome to call Subaru of America at 1-800-782-2783 and see what they say regarding the issues you are having. As a dealership, we do everything we can to help our customers when we can, but we have rules we need to follow regarding warranty items, and unfortunately, tires are very rarely, if ever, covered under a manufacture's warranty. If there is are any other questions or concerns you have or if you ever need anything, please reach out, and we will do everything in our power to help you. Thank you! Lena Grubb Customer Service Specialist 269-342-6600 lgrubb@maplehillauto.com

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