Andrew Cossman
Andrew Cossman at Bob Penkhus Volvo Mazda Volkswagen
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Andrew Cossman

Service Advisor

Bob Penkhus Volvo Mazda Volkswagen

1101 Motor City Dr
Colorado Springs, CO 80905

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4.6
43 Reviews
4.6

43 Reviews

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43 Reviews of Andrew Cossman

October 03, 2023

Dealership Rating
Employee Rating

When I first arrived, I was greeted by a couple people from the service department. Everyone was extremely helpful, they explained the process, and what to expect. Then I received a couple links of a veh More

by ZLUND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

We're so happy to hear about your positive experience in our service department! Thank you!

October 02, 2023

Dealership Rating
Employee Rating

Entire staff were very welcoming and did their best to make my visit pleasant and stress free. Service Manager Andrew went above and beyond in his efforts to resolve my vehicle’s cruise control issue. More

by Annette
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danielle Brown

Oct 02, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

Annette, we are so happy to hear you had a good visit with our service team! Thank you for the five stars!

September 23, 2023

Dealership Rating
Employee Rating

Chris and service teams was phenomenal the went above the expectations of the time required to address the concerns More

by DG Robinson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Brant, Aaron Evans, Danielle Brown , Seth Confer, Brian Dorcey, Sean Heuertz, Chris Sherban

Sep 25, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

We appreciate the five stars! Thanks for trusting our team with your Volvo.

August 31, 2023

Dealership Rating
Employee Rating

I was treated with courtesy & I really appreciate that my concerns were addressed. Andrew made sure my vehicle was hand washed! More

by Sherry
Service Price Transparency
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Recommend Dealer
Yes
Sep 01, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

We are so happy to hear you enjoyed your service visit with Andrew and our team! Thank you for the five stars!

August 17, 2023

Dealership Rating
Employee Rating

Malos mecánicos, cometen demasiadas negligencias, no te sientan en un escritorio para hablarte, se enoja Si exiges calidad en el servicio More

by Daiquel Díaz Pacheco
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Megan Jung

Aug 18, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

Daiquel, Gracias por informarnos de su situación. Como nuestro valioso cliente, apreciamos sus comentarios. Lamentamos mucho saber que tuvo una mala experiencia. Nos esforzamos por cumplir con las altas expectativas y me decepciona saber que no logramos el objetivo. Nuestro equipo de técnicos de Master Elite está construido sobre una base de transparencia e integridad, y nunca queremos que nuestros clientes cuestionen eso. Me gustaría tener la oportunidad de hablar con más detalle acerca de su visita. No dude en comunicarse conmigo al 719-785-9615 si desea hablar más sobre este asunto y para que pueda ayudar a hacer las cosas bien. Nuevamente, lamentamos su experiencia de servicio menos que excelente. Gracias por ser cliente de Bob Penkhus y por tomarse el tiempo para contactarnos. Espero sinceramente saber de usted pronto. Marc Strasner Supervisor 719-785-9615

August 02, 2023

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Employee Rating

Great place they were fantastic helped allot thanks a million Bryan was wonderful love our car More

by FOXYFISHIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shay Galvan, Justin Brant, Aaron Evans, Danielle Brown , Seth Confer, Brian Dorcey, Sean Heuertz, Megan Jung, Chris Sherban

Aug 02, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the five stars! We're so happy to hear you enjoyed your visit with us.

July 26, 2023

Dealership Rating
Employee Rating

I have found my dealership. I will return again and again, from wherever I travel, because I trust these people. Trust is a precious commodity not easily won, but Justin Brant a More

by THEBUSHEYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shay Galvan, Justin Brant, Aaron Evans, Danielle Brown , Seth Confer, Brian Dorcey, Sean Heuertz, Chris Sherban

Jul 26, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you so much for the 5-star review! We appreciate your business and support. It's our pleasure to serve you.

June 29, 2023

Dealership Rating
Employee Rating

I’ve been very happy with the service at Bob Penkus. When they haven’t been able to come to resolution, they have not charged for the service. More

by melgrimes
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Danielle Brown

Jun 30, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

We regret that we haven't been able to provide a resolution for you, but we are so grateful for your patience and your business. Thank you!

June 01, 2023

Dealership Rating
Employee Rating

Great experience will come again for service friendly Thank you for your help will come back More

by ANUJVYAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shay Galvan, Justin Brant, Aaron Evans, Danielle Brown , Seth Confer, Brian Dorcey, Sean Heuertz, Megan Jung, Chris Sherban

Jun 03, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for trusting us with your VW! It was our pleasure to serve you, and we look forward to helping you again in the future!

May 29, 2023

Dealership Rating
Employee Rating

Service was awesome, got us in and out quickly especially since we were in a pinch More

by KBWINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Brant, Aaron Evans, Danielle Brown , Seth Confer, Brian Dorcey

May 31, 2023

Bob Penkhus Volvo Mazda Volkswagen responded

Thank you for the 5-star review!

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