Andrew Heavens

Have always had superior service at Shaker's. I can go to a more local Hyundai dealership for my service, but I have had pretty terrible service from FFLD Hyundai dealer/service and suboptimal s I can go to a more local Hyundai dealership for my service, but I have had pretty terrible service from FFLD Hyundai dealer/service and suboptimal service at Milford Hyundai dealership. (in fact, these issues are why I came to Shaker's- as they would not fix the situation that Shaker's had to deal with when I switched to Shaker's- it was a HUGE job, and they were super awesome). I bought my care in 2020, and during the shut-down, where the dealership I purchased my certified used vehicle, it took almost TWO years for parts to come in *(that* was mostly due to Hyundai corporate. I was given a loaner car for the whole nearly two years I waited for my car back. I credit Shaker's Hyundai and the service manager I had at the time (as well as others who pitched in to get my car back on the road). Since switching to Shakers, I drive 40 minutes to get my oil changed, and I don't think I will be going anywhere else unless I move away. Kudos and thanks to the super service techs who have always worked hard for my business. I appreciate Shakers Hyundai. The other dealerships need to take a clue from Shaker's! Thanks for such awesome service. More

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I will never leave Shaker's Hyundai in Watertown, even though I drive 40 minutes to get to Shaker's. (IT'IS WORTH IT)>. I bought my car at a HYUNDAI dealer in Ffld in 2020., issues from the beginning though I drive 40 minutes to get to Shaker's. (IT'IS WORTH IT)>. I bought my car at a HYUNDAI dealer in Ffld in 2020., issues from the beginning and since the DEALER I purchased it from already had my money, they decided not to bother fixing the issues (certified pre-owned, thus COVERED. It took CORPORATE Hyundai almost 2 years to get their head in the game. BUT< THANKFULLY Shaker's was ALWAYS patient and helpful, and though it took a long time for it to get out of the shop (partially due to the pandemic shutdown), they ALWAYS made sure I had a vehicle to drive, and they ALWAYS addressed any setbacks over those many months. I have had different service managers over the time my car has been there for the original issue, and for an engine issue that was taken care of (again, with a loaner car, which they also dropped off to me due to the drive to get there. I have had exceptional service. There is literally no comparison between Shakers and the other three dealerships I have used, and thankfully, ditched. SO VERY THANKFUL for the service and care that Shaker's has given mem since 2020. I will continue to drive 40 minutes to receive the awesome service that I get EVERY SINGLE TIME! I'm a BIG FAN. (Maybe you guys should train the other three duds that I had to deal with since I found Shaker's! =) More

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Fixed a weird problem and gave me a loaner to get around - efficient and professional - efficient and professional More

by mapa244 Verified Customer Verified Customer

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Had a great experience. Everyone was friendly and knowledgeable. Andy was top notch he worked with us and got the deal done. Everyone was friendly and knowledgeable. Andy was top notch he worked with us and got the deal done. More

by Zach & Brooke Verified Customer Verified Customer

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I feel like you can really talk with the staff at the dealership and there is not a feeling of being pushed into any decisions and they're very transparent and professional. The other thing I like is tha dealership and there is not a feeling of being pushed into any decisions and they're very transparent and professional. The other thing I like is that they all work together as colleagues to help you. Kyle Garvin was very informative and helpful as were Giovanni Ayala and Andrew Heaven. I recommend this dealership and its employees highly! More

by 1jerseygirl52 Verified Customer Verified Customer

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Great dealership with a great knowledge of car. And great service .Overall a good experience dealing with Andy And great service .Overall a good experience dealing with Andy More

by jerry.boudreau Verified Customer Verified Customer

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Didn’t get all the information I sought. Directed to corporate for information on details on anything other than buying the vehicle. Directed to corporate for information on details on anything other than buying the vehicle. More

by RAHSHONCOARD Verified Customer Verified Customer

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Quick and great service. Friendly staff never had an issue. I recommend the dealership over all Friendly staff never had an issue. I recommend the dealership over all More

by garcian1980 Verified Customer Verified Customer

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I had to wait 2 months to get the second key fob that should have come with my new car. Then I had to make a service appointment to "program" it. You couldn't do when I was there. I arrived on time fo should have come with my new car. Then I had to make a service appointment to "program" it. You couldn't do when I was there. I arrived on time for my appointment, when they took my car, it sat for 30 minutes, taking a whole hour to complete. Since this was an issue that you caused, I think it should have been done quicker. More

by jerdeh53 Verified Customer Verified Customer

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Gio was very helpful and professional if your looking for an affordable car and need help you should ask to see gio and he'll take care of you . an affordable car and need help you should ask to see gio and he'll take care of you . More

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