Andrew "JB" Brown

If I could give Gates Services Center zero stars I would. My entire experience with the service center was horrible. My so-called advisor JB was awful. He mumbled the entire conversation. He acted as if he h My entire experience with the service center was horrible. My so-called advisor JB was awful. He mumbled the entire conversation. He acted as if he hated his job and the customers. When I picked my car up it was dirty and had oil stains on my steering wheel cover, and my sun visors. Mud was all over my mats from the tech’s shoes. I would recommend that they offer JB some more training on how to be professional, speak clearly when speaking with customers. I would also recommend that these so-called advisors look into the vehicle before they call customers and have them pick them up and make sure how the vehicle was given to them. The vehicle was returned. I am still not sure why they needed to go into my armrest, but everything that was in my armrest was left on my passenger seat. More

by SHAMIKATAYLOR06 Verified Customer Verified Customer

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The service was excellent, I got late but was assisted the engineer kept me updated in every step.cost was affordable the engineer kept me updated in every step.cost was affordable More

by pwanzuu Verified Customer Verified Customer

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Dealership site is convenient and clean. Shuttle service is a plus. My service advisor, JB, extremely helpful. Shuttle service is a plus. My service advisor, JB, extremely helpful. More

by shirleyarmeysees Verified Customer Verified Customer

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Service is great. Quick knowledgeable people. No pushy salesman. Would highly recommend it to anyone. Quick knowledgeable people. No pushy salesman. Would highly recommend it to anyone. More

by raymilamjr31 Verified Customer Verified Customer

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Really poor quality work. They left me a new truck full of oil on the hood, scratched it, and your manager said there was nothing he could do. I've been using this dealer for They left me a new truck full of oil on the hood, scratched it, and your manager said there was nothing he could do. I've been using this dealer for a while. Last time, they scratched my new tires. They're incompetent, from your manager to your mechanics. More

by Gabrielmontero315 Verified Customer Verified Customer

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JJ is the only rep that seems to be considerate and stays in contact with customers. This recent issue/visit was with JB. He, nor any other reps, have not returned calls or texts since I picked up my vehicle in contact with customers. This recent issue/visit was with JB. He, nor any other reps, have not returned calls or texts since I picked up my vehicle and the issue remains unresolved. This experience has been dissatisfying unlike the last visit and unfortunately, we have decided to not return to this location in the future, unless for a product that is still under warranty, and have sought out another professional to assist us. More

by mvida87 Verified Customer Verified Customer

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They got my car in quick and fixed it right away however someone left greasy hand and foot prints on my interior someone left greasy hand and foot prints on my interior More

by INDIANKAT1967 Verified Customer Verified Customer

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As always the service department does a great job. Thank you for the dependable service Thank you for the dependable service More

by RWANBAUGH Verified Customer Verified Customer

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Accessed the issue and made sure the problem was fixed. I can rely on the service department to do the job right and fast . I can rely on the service department to do the job right and fast . More

by Andre.baldwin75 Verified Customer Verified Customer

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Great prompt service getting a battery replacement. Thank you Chris and JB at Gates Chevy World Mishawaka! Thank you Chris and JB at Gates Chevy World Mishawaka! More

by DK Verified Customer Verified Customer

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