Andrew Rodriguez

Upon arrival we were immediately greeted by Andrew, the sales manager who asked us what vehicle we were interested in. I was interested in the Frontier pickup truck and he introduced us to Scott. We were v sales manager who asked us what vehicle we were interested in. I was interested in the Frontier pickup truck and he introduced us to Scott. We were very comfortable working with Scott and found him to be very knowledgeable and helpful. I had done my homework and research and knew what I wanted in the vehicle. Scott made it happen! Steve handled the financing and we found him to be very efficient and knowledgeable as well as pleasant. Overall, the experience of purchasing this vehicle was very pleasant and without pressure. More

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Lies, lies, and more lies. I have called every Kia dealership in my area, looking for a certain Sportage. I contact Kia of Middletown and speak on the phone with Joe Fadden I have called every Kia dealership in my area, looking for a certain Sportage. I contact Kia of Middletown and speak on the phone with Joe Fadden a sales associate there. I ask Joe on the phone about this sportage and he says they have it in stock. I inform him I will be there shortly. Before hanging up I asked about them selling the car at MSRP. He let me know that they can do it but would much rather discuss it in person. I arrive at the dealership and I see the car that I came to purchase. The sticker price was the same as the price online and so far so good. Next to the MSRP sticker is another sticker that says Market adjustment $4000. I reminded Joe of our phone conversation and he said he would work it out with the manager. So already I'm not sure how this is going to go. He writes the deal up and writes it up for the wrong price. $2000 over already. I correct him and the number, we go back outside to verify it and you guessed it here comes the fake market adjustment. "Well my manager came down $2000 off of the wrong price which would be equal to adding $2000 to the right price so it's pretty much the same". I quickly explained that I was willing to make a deal for this car at the sticker price. I do have a trade, it's 10 years old so I'm not being unreasonable and asking for a bunch of money for it. He goes to the manager again and i can hear the manager yelling "hes crazy if he thinks hes not going to pay market adjustment", Joe comes back thanking me for my time. And just like that no deal no car. I believe these are extremely poor representations of Kia's core principles, when it comes to selling cars. It is a stain on KIA and their pristine reputation. The manager's name is Andrew Rodriguez. I believe Joe wanted to sell the car but Andrew and his greed prevented that, and in doing so may have lost a KIA customer. I will try again at another dealership, and hopefully this is not the KIA business model when it comes to selling cars. Do BETTET Kia! More

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Went to the dealership today with my sister today to sign and drive away with a car and the sales manager Andrew Rodriguez was literally yelling and CURSING at his employee on the sales floor in front of eve and drive away with a car and the sales manager Andrew Rodriguez was literally yelling and CURSING at his employee on the sales floor in front of everyone including my daughter. When I politely asked him to not curse in front of my daughter or to speak to his employee that way he cursed at me and told me to go away and was extremely nasty. I honestly could not believe what had happened it was unreal. I am 6 months pregnant and he had me so upset I was shaking. I was literally just about to sign all the papers and needless to say I walked out. I felt bad because the sales person Matt that was helping us was super helpful and great and lost out on his commission because of his sales manager. I never write reviews but felt the need to because this man (Andrew) should not be in his position and I would never recommend ever shopping at this dealership. We left and went to the Nissan dealership in Newburgh and had such a wonderful experience there. More

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Bought a new titan xd .. couldn't be happier!! Steve and crew did a phenomenon job selling me a new truck... not to mention great deals and patience!! Highly recommended... thanks Steve!! ALSO than Steve and crew did a phenomenon job selling me a new truck... not to mention great deals and patience!! Highly recommended... thanks Steve!! ALSO thank you to Andrew Rodriguez More

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GREAT SERVICE I am very pleased with the way I was treated. I had been looking for an SUV for weeks. GREAT SERVICE EVERY ONE WAS GREAT TO DEAL WITH I am very pleased with the way I was treated. I had been looking for an SUV for weeks. GREAT SERVICE EVERY ONE WAS GREAT TO DEAL WITH More

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SHAME ON NISSAN KIA OF MIDDLETOWN NY update 2/6/2016 STILL NOTING UPDATE 2/5/2016 NOW IT THE BLAME GAME BUT STILL I HAVE NOT GOT MY VAN FIX NOW THE PART FOR THE VAN IS BACK ORDER IT WAS S update 2/6/2016 STILL NOTING UPDATE 2/5/2016 NOW IT THE BLAME GAME BUT STILL I HAVE NOT GOT MY VAN FIX NOW THE PART FOR THE VAN IS BACK ORDER IT WAS SNOWING AND RAINING TODAY AT 6AM AND HAD TO ASK MY FRIEND TO DRIVER MY KIDS TO SCHOOL BECAUSE OF MY TIRES THANK YOU NISSAN KIA OF MIDDLETOWN NY FOR SELLING ME A LEMON I THINK IT TIME TO CALL A LAWYER IN FOR THIS MATTER UPDATE 2/3/2016 SHAME ON ME FOR GOING TO NISSAN KIA OF MIDDLETOWN NY THINKING THAT I WAS GETING A NEW 2015 NISSAN QUEST VAN FOR MY WIFE AND KIDS TO BE SAFE BUT NO I GOT A LEMON AND YOU THINK A BIG NAME LIKE NISSAN WOULD BACK THEY NAME UP NOPE BUT SHAME ON ME .SHAME SHAME ON YOU NISSAN KIA OF MIDDLETOWN NY UPDATE 2/1/2016 SHAME O YOU MR GOLDSTIEN I WENT TO YOUR SERVICE DEPT AND NOW YOUR TELLING ME THAT INVOICE 296246 THAT I NEED A LEFT FRONT STRUT AND AT THAT I NEED TO NEW TIRES AND A ALIGNMENT OOOO WAIT YOU WILL SELL ME TRIES AT YOUR COST AND GIVE ME A ALIGNMENT AT NO COST WHAT A JOKE MR GOLDSTEIN I GOT THIS VAN TO BE SAFE BUT NO BUT THANK YOU FOR YOUR NICE WORDS BY THE WAY THE NEW THING IS MY RIGHT SIDE BOTTOMED OUT BUT INVOICE 295307 NEVER show ANY MENTION DAMAGE TO MY VAN NOW YOUR BLAMEING ME BUT YOUR NEVER LOOK AT YOUR WORKER IF THEY DAMAGE IT ON A TEST RIDE WHAT NEXT MR J GOLDSTEIN MOTOR FALL OUT SHAME ON NISSAN KIA OF MIDDLETOWN NY More

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Worst experience ever! Rude and disrespectful staff Made an appt with Troy Schluter to see a 2009 Kia Forte for $10K. Went in and was told that the car was totaled in a previous test drive which turned Made an appt with Troy Schluter to see a 2009 Kia Forte for $10K. Went in and was told that the car was totaled in a previous test drive which turned out to be a load of bull since a week later the car was listed as "sold" on their website. So next he showed me a 2010 Kia Soul for $11,999 and I loved the car. He sent me on to speak with Frank the Finance Manager who talked me into a warranty and then shoved a bunch of papers in my face and kept pulling them away. When I got home I realized I was charged $13,999 for the car! When I called to speak to Troy, he was nowhere to be found and wouldn't return my phone calls. Next, I spoke to Chad and then to Andy and just kept getting the run around until they finally said "tough luck!" I have never dealt with people as rude and disrespectful as the people at this dealership. I reported it to the Better Business Bureau (BBB) and they never responded to the complaint! No wonder they have an "F" rating with them. DON'T GO HERE!!!! More

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New Rogue Purchase My wife and I went to this dealership because we saw an online price for a new Rogue. When we got there we were treated professionally and the ca My wife and I went to this dealership because we saw an online price for a new Rogue. When we got there we were treated professionally and the car we saw was available for the price listed - no gimmicks. We bought the Rogue and the whole process took less than 2 hours including a test drive and learning about our new Rogue. I am glad we found Middletown Nissan and have only good things to say! More

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