Andrew Smith

Totally incompetent sales staff! Previously owned an electric BMW, went into buy a Certified IX. Told them of need to buy quickly and was moving funds to pay for it. Called the sa Previously owned an electric BMW, went into buy a Certified IX. Told them of need to buy quickly and was moving funds to pay for it. Called the sales manager Andrew Smith telling him directly through voicemail that I wanted to buy the car. Texted salesperson Caleb Emerson I wanted to buy the car. Completely ghosted! Sales manager Andrew Smith totally dropped the ball and missed the voicemail. Salesperson Caleb Emerson went out of office without telling me despite me saying I needed to buy the car quickly, within days. Only got a defensive message from Sales Manager Andrew Smith days later after I emailed the General Sales Manager asking what the heck was going on. All he did was deflect the blame to me saying he didn't have calls or voicemails even though I have the call logs to prove I contacted both him and Caleb. He then told me of some general follow up email I should've responded to. Emailed General Sales Manager Darrick Edwards of situation and how we didn't understand why no one was getting back to us when we were ready to buy. He didn't respond. I don't understand the sales world, but when did the customer have to beg to buy a car? I ended up buying an IX from elsewhere. Totally ridiculous! Just a hugely disappointing experience and waste of time. So disrespectful to my wife and I who took the time to try and do business with this dealership. My wife and I feel incredibly slighted, disrespected, and ignored. Overall, it's just not the right way to treat people. More

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