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Andrew Vela
Andrew Vela at Gerald Kia of Matteson

Andrew Vela

Finance Manager

Gerald Kia of Matteson

5501 Miller Cir Dr
Matteson, IL 60443

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4.5
58 Reviews
4.5

58 Reviews

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58 Reviews of Andrew Vela

May 30, 2025

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Employee Rating

Completely unprofessional experience from start to finish. The car is doing well but I’m at a loss of words for how the entire experience was. Definitely need to evaluate the process here More

by csmallrdh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: I don’t really remember peoples names other than Kertius. He was nice but uninformed

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May 25, 2025

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Employee Rating

The dealer goes back on their word when they are in the wrong not putting the customer first More

by bhagyesh037
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shaun brown

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May 23, 2025

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This dealership was knowledgeable, helpful, and hassle free. We were very happy with the whole experience. More

by Nlfredrick
Recommend Dealer
Yes

Other Employees Tagged: Andrew Vela

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May 21, 2025

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We would definitely use this dealership in the future! They were friendly knowledgeable and helpful! Smooth transaction. More

by fredrickrealtor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aaron Carter, Matthew Bucey

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May 21, 2025

Gerald Kia of Matteson responded

Thank you for the wonderful review! We are thrilled to hear that you found Gerald Kia of Matteson to be friendly, knowledgeable, and helpful, and that your transaction went smoothly. We appreciate your trust in us and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 20, 2025

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Employee Rating

Chris was very informative and helpful and a very well mannered nice guy! Thanks for the help! More

by gianiquelight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Casino, Juan Parra, Aaron Carter, Shamir Turner, Matthew Bucey

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May 21, 2025

Gerald Kia of Matteson responded

Thank you, Chris, for your wonderful review! We're thrilled to hear that you found our team informative and helpful. If you ever need assistance again, please don't hesitate to reach out. We look forward to welcoming you back to Gerald Kia of Matteson! Sincerely, The Team at Gerald Kia of Matteson

May 19, 2025

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Employee Rating

Every time I come there they treat me with special care. The customer service person Chris went above the call of duty. That was amazing to me. More

by CHRISSYSNURSERY
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shamir Turner , Chris

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May 21, 2025

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience at Gerald Kia of Matteson and that Chris provided you with exceptional service. It's always our goal to treat our customers with special care. We look forward to welcoming you back in the future! Sincerely, The Team at Gerald Kia of Matteson

May 19, 2025

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Employee Rating

Only experienced the service department and was satisfied with their services as well as what they wrote as to what could need work in the future. More

by wheels8827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Did not have any names other than Chris, who was my service contact

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May 21, 2025

Gerald Kia of Matteson responded

Thank you for your feedback! We appreciate your satisfaction with our service department at Gerald Kia of Matteson. It's great to hear that you found our team informative about future needs. If you have any further questions or need assistance, feel free to reach out. We look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

May 17, 2025

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Employee Rating

Mary Smith was absolutely excellent! She really went above and beyond and made my car buying experience wonderful More

by Asmith9968
Recommend Dealer
Yes

Other Employees Tagged: Andrew Vela

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May 21, 2025

Gerald Kia of Matteson responded

Thank you for your glowing review! We're thrilled to hear that Mary provided you with such an excellent car-buying experience at Gerald Kia of Matteson. Your satisfaction is our priority, and we hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

May 15, 2025

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Employee Rating

Everyone has good customer service all my needs and concerns were answered thank you so much More

by loyalpresley2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Casino, Juan Parra, Aaron Carter, Shamir Turner, Matthew Bucey

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May 21, 2025

Gerald Kia of Matteson responded

Thank you for your kind words! We’re thrilled to hear that all your needs and concerns were addressed during your visit to Gerald Kia of Matteson. Your satisfaction is our priority, and we look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 14, 2025

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Employee Rating

I just bought the car- I need some work to be done- I don’t know how to rate them- but the salesman I bought the car from was very nice- this is my second car I have bought from this dealership- the firs More

by iavanicholas
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Orlando

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May 27, 2025

Gerald Kia of Matteson responded

Thank you for providing this feedback about your experience at Gerald Kia of Matteson. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, The Team at Gerald Kia of Matteson

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