Andrew Vela
Andrew Vela at Gerald Kia of Matteson

Andrew Vela

Finance Manager

Gerald Kia of Matteson

5501 Miller Cir Dr
Matteson, IL 60443

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4.5
63 Reviews
4.5

63 Reviews

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63 Reviews of Andrew Vela

July 15, 2025

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Employee Rating

Hi I recently purchased a vehicle from Kia and I am in love with it the customer service was amazing. More

by Tashay Carter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 15, 2025

Gerald Kia of Matteson responded

Thank you so much, Tashay! It's great to hear that you're in love with your new vehicle and that you had an amazing experience with our customer service at Gerald Kia of Matteson. We appreciate your support and look forward to serving you again in the future. Sincerely, The Team at Gerald Kia of Matteson

July 04, 2025

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Employee Rating

Good products and selection. Good and fair buying experience with Samantha and the sales manager More

by milljo
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Jul 05, 2025

Gerald Kia of Matteson responded

Thank you for your wonderful review, Milljo! We're thrilled to hear that you had a good buying experience with Samantha and our sales manager at Gerald Kia of Matteson. We appreciate your feedback on our products and selection. We hope to see you again soon! Sincerely, The Team at Gerald Kia of Matteson

June 26, 2025

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Good service, great team services, complete recalls in a timely manner. Service department work well with and great customer service More

by valsj61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2025

Gerald Kia of Matteson responded

Thank you for your feedback! We're pleased to hear that you experienced good service and timely recall completions at Gerald Kia of Matteson. Our team strives to provide excellent customer service, and we're glad it showed during your visit. We look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

June 20, 2025

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Service was great and I love my new purchase everything went nice and smooth!!! Thank you More

by kennethiahunt
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Bucey

Jun 20, 2025

Gerald Kia of Matteson responded

Thank you for your wonderful review, Kenneth! We're thrilled to hear that you had a great experience at Gerald Kia of Matteson and that you love your new purchase. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

June 08, 2025

Dealership Rating
Employee Rating

People were great and willing to work with you. They were very professional and honest! More

by pmoney1003
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 08, 2025

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our team at Gerald Kia of Matteson. We pride ourselves on providing professional and honest service, and it’s great to know that it made an impact on you. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

June 04, 2025

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The amount of inventory they had on hand was great. All assorted colors. And models.. More

by gerardo.garza26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 04, 2025

Gerald Kia of Matteson responded

Thank you for your feedback, Gerardo! We're glad to hear that you enjoyed our wide selection of inventory at Gerald Kia of Matteson. We strive to offer a variety of colors and models to meet your needs. If you have any further questions or need assistance, please feel free to reach out to us. We look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

May 30, 2025

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Employee Rating

Completely unprofessional experience from start to finish. The car is doing well but I’m at a loss of words for how the entire experience was. Definitely need to evaluate the process here More

by csmallrdh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: I don’t really remember peoples names other than Kertius. He was nice but uninformed

Jun 04, 2025

Gerald Kia of Matteson responded

csmallrdh - I am truly sorry to hear about your experience. It sounds like we fell far short of your expectations as well as ours. Please reach out to me directly. I would like to hear about where we missed the opportunity to make you satisfied. Joshua Patrick Breen General Manager Gerald Kia of Matteson

May 25, 2025

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Employee Rating

The dealer goes back on their word when they are in the wrong not putting the customer first More

by bhagyesh037
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shaun brown

Jun 03, 2025

Gerald Kia of Matteson responded

Thank you for your feedback. At Gerald Kia of Matteson, we strive to prioritize our customers' needs and appreciate your input. We encourage you to reach out directly so we can better understand your experience and work toward a resolution. Your satisfaction is important to us. Sincerely, The Team at Gerald Kia of Matteson

May 23, 2025

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Employee Rating

This dealership was knowledgeable, helpful, and hassle free. We were very happy with the whole experience. More

by Nlfredrick
Recommend Dealer
Yes

Other Employees Tagged: Andrew Vela

Jun 02, 2025

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that you found your experience at Gerald Kia of Matteson to be knowledgeable, helpful, and hassle-free. We strive to make every visit enjoyable, and your feedback is greatly appreciated. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

May 21, 2025

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Employee Rating

We would definitely use this dealership in the future! They were friendly knowledgeable and helpful! Smooth transaction. More

by fredrickrealtor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aaron Carter, Matthew Bucey

May 21, 2025

Gerald Kia of Matteson responded

Thank you for the wonderful review! We are thrilled to hear that you found Gerald Kia of Matteson to be friendly, knowledgeable, and helpful, and that your transaction went smoothly. We appreciate your trust in us and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

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