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Andrew Vela
Andrew Vela at Gerald Kia of Matteson

Andrew Vela

Finance Manager

Gerald Kia of Matteson

5501 Miller Cir Dr
Matteson, IL 60443

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4.5
61 Reviews
4.5

61 Reviews

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61 Reviews of Andrew Vela

June 20, 2025

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Employee Rating

Service was great and I love my new purchase everything went nice and smooth!!! Thank you More

by kennethiahunt
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Bucey

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Jun 20, 2025

Gerald Kia of Matteson responded

Thank you for your wonderful review, Kenneth! We're thrilled to hear that you had a great experience at Gerald Kia of Matteson and that you love your new purchase. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

June 08, 2025

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Employee Rating

People were great and willing to work with you. They were very professional and honest! More

by pmoney1003
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Casino, Aaron Carter, Shamir Turner

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Jun 08, 2025

Gerald Kia of Matteson responded

Thank you for your wonderful review! We're thrilled to hear that you had a positive experience with our team at Gerald Kia of Matteson. We pride ourselves on providing professional and honest service, and it’s great to know that it made an impact on you. We look forward to assisting you again in the future! Sincerely, The Team at Gerald Kia of Matteson

June 04, 2025

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Employee Rating

The amount of inventory they had on hand was great. All assorted colors. And models.. More

by gerardo.garza26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
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Jun 04, 2025

Gerald Kia of Matteson responded

Thank you for your feedback, Gerardo! We're glad to hear that you enjoyed our wide selection of inventory at Gerald Kia of Matteson. We strive to offer a variety of colors and models to meet your needs. If you have any further questions or need assistance, please feel free to reach out to us. We look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

May 30, 2025

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Completely unprofessional experience from start to finish. The car is doing well but I’m at a loss of words for how the entire experience was. Definitely need to evaluate the process here More

by csmallrdh
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: I don’t really remember peoples names other than Kertius. He was nice but uninformed

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Jun 04, 2025

Gerald Kia of Matteson responded

csmallrdh - I am truly sorry to hear about your experience. It sounds like we fell far short of your expectations as well as ours. Please reach out to me directly. I would like to hear about where we missed the opportunity to make you satisfied. Joshua Patrick Breen General Manager Gerald Kia of Matteson

May 25, 2025

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Employee Rating

The dealer goes back on their word when they are in the wrong not putting the customer first More

by bhagyesh037
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shaun brown

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Jun 03, 2025

Gerald Kia of Matteson responded

Thank you for your feedback. At Gerald Kia of Matteson, we strive to prioritize our customers' needs and appreciate your input. We encourage you to reach out directly so we can better understand your experience and work toward a resolution. Your satisfaction is important to us. Sincerely, The Team at Gerald Kia of Matteson

May 23, 2025

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Employee Rating

This dealership was knowledgeable, helpful, and hassle free. We were very happy with the whole experience. More

by Nlfredrick
Recommend Dealer
Yes

Other Employees Tagged: Andrew Vela

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Jun 02, 2025

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that you found your experience at Gerald Kia of Matteson to be knowledgeable, helpful, and hassle-free. We strive to make every visit enjoyable, and your feedback is greatly appreciated. We look forward to seeing you again soon! Sincerely, The Team at Gerald Kia of Matteson

May 21, 2025

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We would definitely use this dealership in the future! They were friendly knowledgeable and helpful! Smooth transaction. More

by fredrickrealtor
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aaron Carter, Matthew Bucey

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May 21, 2025

Gerald Kia of Matteson responded

Thank you for the wonderful review! We are thrilled to hear that you found Gerald Kia of Matteson to be friendly, knowledgeable, and helpful, and that your transaction went smoothly. We appreciate your trust in us and look forward to serving you again in the future! Sincerely, The Team at Gerald Kia of Matteson

May 20, 2025

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Employee Rating

Chris was very informative and helpful and a very well mannered nice guy! Thanks for the help! More

by gianiquelight
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Casino, Juan Parra, Aaron Carter, Shamir Turner, Matthew Bucey

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May 21, 2025

Gerald Kia of Matteson responded

Thank you, Chris, for your wonderful review! We're thrilled to hear that you found our team informative and helpful. If you ever need assistance again, please don't hesitate to reach out. We look forward to welcoming you back to Gerald Kia of Matteson! Sincerely, The Team at Gerald Kia of Matteson

May 19, 2025

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Every time I come there they treat me with special care. The customer service person Chris went above the call of duty. That was amazing to me. More

by CHRISSYSNURSERY
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shamir Turner , Chris

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May 21, 2025

Gerald Kia of Matteson responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience at Gerald Kia of Matteson and that Chris provided you with exceptional service. It's always our goal to treat our customers with special care. We look forward to welcoming you back in the future! Sincerely, The Team at Gerald Kia of Matteson

May 19, 2025

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Only experienced the service department and was satisfied with their services as well as what they wrote as to what could need work in the future. More

by wheels8827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Did not have any names other than Chris, who was my service contact

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May 21, 2025

Gerald Kia of Matteson responded

Thank you for your feedback! We appreciate your satisfaction with our service department at Gerald Kia of Matteson. It's great to hear that you found our team informative about future needs. If you have any further questions or need assistance, feel free to reach out. We look forward to seeing you again! Sincerely, The Team at Gerald Kia of Matteson

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