Andrew Zervas

Quick and professional experience with Andrew. Easiest experience buying a car yet. Felt like a friend was in the process with us. Easiest experience buying a car yet. Felt like a friend was in the process with us. More

Print

They kept telling me I had to pay more than the sales price!! Read all of your paperwork and write down the sales price- it disappears once you say you will buy the car. echopark has a huge selection price!! Read all of your paperwork and write down the sales price- it disappears once you say you will buy the car. echopark has a huge selection and great prices. They prod themselves on a single price, no hassle, no haggle. After test driving a car and talking to my wife, I used their buy on-line feature to hold the car. They take a $500 non-refundable payment and send an email that states the total price and that $500 has been paid. I showed up to the dealership the next day. It was a Saturday so they were busy, but took more than 4 hours to buy the car (I paid cash). First they confirmed that I didn't want any extras. Then a while later they came back with a price sheet. It had an extra “Theft Protection” at $500 and did not recognize the $500 already paid. Total price was more than $1200 then what it said on-line. When I asked, I was told that the theft protection was a mandatory dealer fee. Then I was left for an hour or so, and called the main line to ask why the price at the dealership was higher than in my email. The mainline recommended I talk with the manager. The manager confirmed the theft protection was an add and said he would take it off and talk to my sales person. Later, my sales person came back and I told him I talked to the GM and the GM said to take off the theft protection. He said no, so I asked him to bring the GM over. The GM confirmed that he could take the theft protection off. Then we started going through my paperwork. The sales agreement had a total about $700 less than what the sales person wanted me to pay- which he had written down in a sticky note. I told the sales person I should only pay the total on the sales agreement. He refused and told me that he was busy and if I wanted the car, I needed to give him cash in the amount he wrote done on the sticky note- which was about $700 more than the sales agreement I said I would only give him the total on the sales agreement minus the $500 I already paid. He told me that I had to pay more or leave (forfeiting the $500). I asked to bring the GM again. The GM confirmed that I only pay what was on the sales agreement, which I paid in cash. All told, it took about 4 hrs to get my car. But I love my car and believe that I got the car at a reasonable price. Also, I had a great salesman - German at the Thornton location, it was just Andrew at the Centennial location where I had issues. More

Print

Low pressure experience made the car shopping process so relaxed and enjoyable. 10 out of 10 would recommend.!!! relaxed and enjoyable. 10 out of 10 would recommend.!!! More

Print

Avoid **Andrew J. Zervas** As Your Sales Associate If you have the misfortune of being assigned ANDREW ZERVAS as your sales agent, I strongly advise you get his man Zervas** As Your Sales Associate If you have the misfortune of being assigned ANDREW ZERVAS as your sales agent, I strongly advise you get his manager Joe Martinez‘s information or ask for a different associate; albeit my experience at EchoPark was overall positive, that was mostly due to Joe intervening after Andrew stopped replying to my text messages and refused to own up to the mistake he had made. Throughout the car buying process, Andrew stated with unwavering confidence, on multiple occasions, it was REQUIRED to purchase a (not cheap) electronic accessory for a certain feature to work in the car I was interested in. Being a dealership that sells a mix of vehicles, I wasn’t surprised they didn’t have the necessary accessory on hand. During the signing process, Andrew conveniently pointed me to a Mazda dealership just down the block and was even able to tell me what time they closed because he used to work there. This is where I went wrong and blindly trusted what Andrew had told me and for no other reason than because of the advice given to me by Andrew, I proceeded to purchase said accessory without doing any prior research. I was subsequently looking up online how it worked and started to suspect I might have just purchased something (for over $400, and that included a discount!) that was completely unnecessary… Additionally, the accessory I bought fell under a non-refundable section of the Mazda dealership’s return policy. I reached out to Andrew and explained my predicament. Even after expressing my doubts, I received confirmation twice - from both him and his “technology expert” at EchoPark - that the accessory was indeed required. It wasn’t until I called the Mazda dealership that it came to light the accessory in question was required for older versions, but not for my 2023 model. That’s when Andrew told me I was SOL and should’ve done my own research prior to purchasing, refused to give me his manager's information when I asked for it and justified this by saying his manager would tell me the same thing he is, and eventually went completely ghost mode and ignored me! This was very irksome because no disclaimer was provided as I feel like there should be if a company isn’t going to stand behind their employee’s claims. I already had several clerical issues with Andrew leading up to the sale of the car (he shredded paperwork that I wanted for my records, the taxes on the final price sheet were off so we had to do a separate credit card transaction to cover the difference, I wasn’t informed in advance of whom to make the cashier’s check out to), so for him to go dark on a problem he directly got me into was unacceptable in my eyes. Luckily I was able to get ahold of Andrew’s manager, Joe Martinez, and the way he treated the issue was as if it were night & day from Andrew’s initial response. Even though I purchased the accessory from a competing establishment, Joe refunded me in full what I spent on it. I couldn’t believe how above & beyond he went to make things right! Overall, Joe saved my experience from being a completely disastrous one. However, let’s just say I’m glad I didn’t purchase their added protection plan for 3.5k to minimize future interactions lol More

Print

Andrew was very knowledgeable, courteous, and provided genuine insights. Excellent experience, great service, and authentic! genuine insights. Excellent experience, great service, and authentic! More

Print

Very pleasant experience with trading in my vehicle for a newer model. Andrew was very helpful, accommodating, and thorough with any questions and concerns I had. Great Job! newer model. Andrew was very helpful, accommodating, and thorough with any questions and concerns I had. Great Job! More

Print

Great experience. Highly recommend. We will definitely purchase our next vehicle from them. Andrew was great. Highly recommend. We will definitely purchase our next vehicle from them. Andrew was great. More

Print

Andrew was amazing to work with. He was very helpful, insightful, and knowledgeable about the vehicle I was interested in. I was nervous about the car buying process, but he made eve He was very helpful, insightful, and knowledgeable about the vehicle I was interested in. I was nervous about the car buying process, but he made everything a breeze. More

Print

The entire sales process was unbelievably clear & smooth. Andrew explained every step ensured we understood everything!! Andrew explained every step ensured we understood everything!! More

Print

Great service! ! Answered all questions. Very patient!! We are repeat customers and will continue to be! ! Answered all questions. Very patient!! We are repeat customers and will continue to be! More

Print