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Andy Carr
18 Reviews
As a 16 year veteran of the automotive industry, I take a great deal of pride in helping others. I am so proud of the team we have assembled in Collinsville and our company's commitment to growth in the communities we serve by helping various local charities, sports teams and organizations impact the families we serve. The ultimate reward in what we do is helping people improve their transportation situation through Ford's tech advances, safety, reliability and efficiency. I have studied the dealership business model for years and participated it. Being the GM of the dealership has provided an opportunity for me to apply my research and remove pain points that exist in the typical dealership process. I currently reside in O'Fallon, IL with my wife and two daughters. I am a musician/ drummer by hobby and my other interests outside of work include all of my children's activities: gymnastics, piano, dance, and school along with my own: off-roading, swimming, and travel.
Read moreDealership Experience
16 yrs
Industry Experience
18 yrs, 8 mos
Languages Spoken
English
18 Reviews of Andy Carr
December 19, 2023
Shady, deceptive, pushy, and condescending. Avoid at all costs. Be warned, the extremely slow incompetent service will wear you down until you become exhausted and they can take advantage of yo Avoid at all costs. Be warned, the extremely slow incompetent service will wear you down until you become exhausted and they can take advantage of you. More
by jackschmitt
Other Employees Tagged: Gary Thaller
January 03, 2023
They seem to lose interest in customer satisfaction if it actually requires a little time or attention. Had a problem with an aftermarket part on a truck purchased here and they told me they could get me th actually requires a little time or attention. Had a problem with an aftermarket part on a truck purchased here and they told me they could get me the part I needed to fix my truck. They replaced my mirror with one they said had all of the cameras and sensors to enable the cross traffic and blindspot safety features on my truck. The mirror they sold me had none of those and now my dash lights up with the systems that don't work and their only answer is that they told me " all sales are final" and " it may not have all the features of your present mirror " , both of those statements are complete fabrications. They acted like they were my last hope and that I was desperate for any part. Both are incorrect. I went there first because I mistakenly thought they were Ford professionals and would be best suited to get the replacement part I needed, my mistake. All they had to tell me is that they couldn't handle it and I would have easily gone elsewhere. I looked myself online and found a more appropriate mirror in literally 5 minutes. Their parts department was a severe disappointment and their management even more so. After several voice-mails and two handwritten notes the general manager never had the decency to even return a call to have any kind of discussion. His opinion seems to be " you wasted $1200 on useless mirrors because of us but oh well " More
by rrholt2
Other Employees Tagged: Parts manager, don't remember name
January 14, 2022
This dealership is a great place to purchase a car. John Ortiz in sales and Mr. Wheeler in finance made it painless! Cool place to buy cars, great people! Ortiz in sales and Mr. Wheeler in finance made it painless! Cool place to buy cars, great people! More
by TWINKLE18
Verified CustomerOther Employees Tagged: Gary Thaller, Chris Wheeler , John Ortiz
January 05, 2022
Great people and easy to work with. Very knowledgeable and friendly. Really take care of you. and friendly. Really take care of you. More
by MRKRNS
Other Employees Tagged: Dan Nunn, John Reilly, Alex Garcia
January 03, 2022
Salesman Chris was outstanding as was all the employees at Jack Schmitt. Wonderful experience and would purchase from them again! at Jack Schmitt. Wonderful experience and would purchase from them again! More
by CARYNBELESI
Other Employees Tagged: Mike Paule, Laurie Osborne, Alex Garcia, Chris "New York" Belesi, Jessica Morgenthaler
December 22, 2021
Great service and very dependable always treated right. Would not go anywhere else. Great people Would not go anywhere else. Great people More
by MRKRNS
Other Employees Tagged: Dan Nunn, Alex Garcia
December 22, 2021
I buy my trucks at Jack Schmitt Ford. Because of quality of service. Excellent service. of service. Excellent service. More
by GTEAGUE1
Other Employees Tagged: Brad Warnecke, Mike Paule, Gary Thaller, Dan Nunn, Jennifer McCullough
December 21, 2021
Very nice people that work there . Not a long wait and they take there time . Merry Christmas !🎁🎄 they take there time . Merry Christmas !🎁🎄 More
by ILOVESOAPS
Other Employees Tagged: Brad Warnecke, Mike Paule, Gary Thaller, Dan Nunn, Jennifer McCullough
September 07, 2021
Worst service out of any dealership ive ever been to. Very unprofessional, rude and insulting and unorganized. Hidden issues with the car that they refused to fix once discovered. Managers dont take phon Very unprofessional, rude and insulting and unorganized. Hidden issues with the car that they refused to fix once discovered. Managers dont take phone calls then when you email they couldnt care less once they get your money. They seemed to have lost my title, curious how this one pans out and going to contact the attorney general. More
by maddnotez
April 08, 2020
Bought a used truck in late February. Sales person seemed nice. Issues with the tires came up in March. The used car sales manager didn't want to make it good. Very rude to talk with. The new tires th seemed nice. Issues with the tires came up in March. The used car sales manager didn't want to make it good. Very rude to talk with. The new tires that I was told were already worn with plugs to stop leaks. This was the 3rd vehicle purchased there and my last one. Misled and they would not correct without me paying half. Also 30 days after purchase still was getting calls from 3rd party sales team. Not happy with the dealership at all. More
by Ugg
