Andy Elliott

Set up appointment to see vehicle a week earlyer, got there vehicle not clean . Pushed to buy ( 2nd bad sign ) . Waited 2 days to be cleaned and checked out ! On way home after buying it , check engin there vehicle not clean . Pushed to buy ( 2nd bad sign ) . Waited 2 days to be cleaned and checked out ! On way home after buying it , check engine light on. Didn't want to have them look at it ( no trust in them at all !! ) . I've now put over $3000.00 in fixing a 2019 vehicle. Vehicle wasn't checked out at all , possibly oil change , not sure if they even did that. More

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Bait and Switch. Called ahead, confirmed vehicle availability (on the lot, for sale, no deposit/not pre-sold). Emphasized I was making a 280 mile/5 hour round-trip. Called ahead, confirmed vehicle availability (on the lot, for sale, no deposit/not pre-sold). Emphasized I was making a 280 mile/5 hour round-trip. I do not see the exact salesperson listed below but the salesperson's first name is Zack who scheduled the appointment by phone and greeted me upon arrival at the dealership. I selected the manager instead because Dealer Rater requires at least one person be selected. Arrive (early) to watch a salesperson dart across the lot to drive away the vehicle I was scheduled to test drive. First I was told it was a test drive for another customer (no customer present) then the story shifted to there being a deposit on the vehicle. Furthermore, the dealership was deserted and the entire sales team was huddled in one office leaving me to 'wait' after copying my driver's license/insurance card and my signing a test drive waiver ... leading me to believe I was going to test drive the vehicle. Had I not interrupted them, after at least 10 minutes of waiting and seeing the car driven off by staff (and no customer), they probably would have left me there to stand stupidly waiting longer. I cannot believe it!! The vehicle was pre-sold; I have no doubt! I drove nearly 300 miles round-trip and they knew that. Never called me to stop me along the way! Unbelievable! Ironically, this is the second Chevrolet dealership to bait and switch on me within one week. I'm done! Chevrolet lost a potential buyer. Also - no way to complain to GM (except for sending a hard copy letter to a physical address or calling them directly (I am)). No Chevy or GM products for me! More

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Bought a truck and when I went to do the transaction the truck was taken to their sister store to have a abs module repaired. I followed thru and bought it with the understanding it was to be repaired. Afte truck was taken to their sister store to have a abs module repaired. I followed thru and bought it with the understanding it was to be repaired. After 3 weeks due to supply chain issues they delivered the truck to my residence not repaired. Jerry the salesman asked if I could just drive it until I could get it scheduled and repaired local. I agreed since he assured me they would take care of the bill. I got it repaired and when I contacted them I dealt with Erin who said my we owe was only good for 30 days. I explained that they had the vehicle could not get it repaired and delivered it to me. It took me 4 months to get it in and then another month before I got it back and they refused to pay what they agreed. Very disappointed More

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Great customer service! We had a great experience with Mike Johnson at Chevrolet of Ottawa! They we very helpful and honest! Good customer service is hard to find and this We had a great experience with Mike Johnson at Chevrolet of Ottawa! They we very helpful and honest! Good customer service is hard to find and this dealership was on point! Thanks again! More

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EXCELLENT I I like to thank Mike and Andy, they spent a lot of their time getting me a truck I always wanted. Don't know many people would waste their time helpin I like to thank Mike and Andy, they spent a lot of their time getting me a truck I always wanted. Don't know many people would waste their time helping someone that wanted a truck badly like me. I didn't have much to offer for trade but Mike and Andy made it happen. I am so glad they helped me to be able to drive. The truck I wanted. I can't Thank them enough. THANK YOU! Mike and Andy. Paul More

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Great customer service. Mike and Stephanie are great down to earth people. They treated me with respect when I had simple questions.I will recommend them to my co workers & f Mike and Stephanie are great down to earth people. They treated me with respect when I had simple questions.I will recommend them to my co workers & friends. More

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Best car buying experience ever I contacted this dealership and from the first call to them handing me the keys it was flawless. Mike Limbaugh was very informative, helpful and upfro I contacted this dealership and from the first call to them handing me the keys it was flawless. Mike Limbaugh was very informative, helpful and upfront on every aspect of my purchase. He went above and beyond to make sure I was getting exactly what I wanted. Andy in finance was great as well. Very prepared thanks to Mike and the whole process was quick and easy with no surprises. I would definitely recommend this dealership if you are looking for a new or used vehicle they have a great team of people there and excellent cars to choose from. I couldn’t be happier. More

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Smooth transaction Mike was very knowledgeable of all of my car's features and took time to explain many items. Smooth transaction and worked with me on trading in my o Mike was very knowledgeable of all of my car's features and took time to explain many items. Smooth transaction and worked with me on trading in my old vehicle. Would definitely recommend Mike and Chevrolet of Ottawa for any vehicle purchases. Overall dealership very courteous and friendly. Actually had opportunity to meet one of the owners who was very appreciative of my business. More

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Honest, Friendly, and Local I would totally recommend Chevrolet of Ottawa to everyone. Mike Limbaugh treats you like family and remains true and honest from the beginning to the I would totally recommend Chevrolet of Ottawa to everyone. Mike Limbaugh treats you like family and remains true and honest from the beginning to the end of the vehicle buying experience. Customer service was top notch, helpful tips were given, extra protection coverage offers were fair in price, and the lifetime powertrain warranty only sweetened the deal. It was a great pleasure meeting the staff, and purchasing a Jeep - there couldn't be any other brand for my family:) More

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Best car buying experience on the fly! Went in looking for a Tahoe, unfortunately wasn't exactly what we needed. They searched and searched for us to find the exact fit. They took so much t Went in looking for a Tahoe, unfortunately wasn't exactly what we needed. They searched and searched for us to find the exact fit. They took so much time for us, extremely friendly and fun! We ended up with a vehicle, we had totally joked about buying. I highly recommend buying here. Best car buying experience ever! They bent over backwards for us! Thank you so much! We will never purchase anywhere else! More

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