Angel Steinsdoerfer

Grubbs Infinity Grapevine is such a beautiful dealership with awesome salespeople! They are extremely professional and eager to please their customers. I’m so happy to have purchased a beautiful vehicle the with awesome salespeople! They are extremely professional and eager to please their customers. I’m so happy to have purchased a beautiful vehicle there! More

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Excellent and exceptional service. Very professional, knowledgeable and courteous staff. I thoroughly appreciated the high level of respect I was given. It was a great experience. Very professional, knowledgeable and courteous staff. I thoroughly appreciated the high level of respect I was given. It was a great experience. More

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Great service! Very friendly and fast. Love my car! The salesman was knowledgeable and personable. Very friendly and fast. Love my car! The salesman was knowledgeable and personable. More

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Fast, friendly, no xx. Left feeling great about purchase. Thanks, Grubbs Infinity. Great service. Yeah. Left feeling great about purchase. Thanks, Grubbs Infinity. Great service. Yeah. More

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Grapevine Grubbs Infiniti the staff are professional, courteous, and the Customer Service is the best! My husband and I have been with them 10 plus years and I can’t imagine going anywhere else. I’m on m courteous, and the Customer Service is the best! My husband and I have been with them 10 plus years and I can’t imagine going anywhere else. I’m on my fourth Infiniti and that should tell how much I love driving the luxury QX60, Thank you Grubbs Infiniti! More

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This was the worst car buying experience I’ve ever had. I wish I could give -5 stars. I didn’t leave with the car that I came in for (that was my mistake) but I still left with a vehicle thinking they were I wish I could give -5 stars. I didn’t leave with the car that I came in for (that was my mistake) but I still left with a vehicle thinking they were a company of their word. WRONG! These people only care about getting a sale, customer service is an act with no follow through. First, the vehicle they offered me (to avoid losing a sale) had just arrived to the lot so who knows if they even looked at it. The salesman Jerry quoted me mileage that was about 10k less than what it actually was, there was a spot on the driver side where he carpet was rubbed off that they tried to cover up with a paper floor mat from the service center. The vehicle couldn’t accept a pending software update initially because the battery needed to be replaced and they offered to complete that plus other minor damages, and offered to put me in a loaner. They had my car for A WEEK to replace a battery and put glue on the car. No one was checking on the vehicle or communicating with me on the status or any updates, I had to continuously call and check on my vehicle. Only for me to pick up the vehicle and be told that I had to contact Tesla to see why the software update would not complete. When the Tesla technician arrived to my schedule appointment, he informed me that it’s best to purchase these used vehicles directly from Tesla because dealerships don’t understand the cars they just know they are high-selling tickets. When I told them that Grubbs had my car for a week to replace the battery, he proceeded to show me that it only takes less than 60 secs to replace a battery, IF YOU USE THE CORRECT ONE. The software update was done immediately after the technician put the battery in. Long story short, this was the WORST car buying experience I have ever had. These people did not have to work for this sale as they were handed a check straight out of the gate. I made this purchase in June and after multiple calls and texts and bullsh*t responses, I’m still waiting to be reimbursed for the battery. And the cherry on top, is that I called the DMV to see where my plates were for my vehicle, only for them to inform me that there is nothing in the database for the vehicle to be registered under me. DON’T WASTE YOUR TIME, ENERGY, OR MONEY ON ANYTHING DEALING WITH GRUBBS. More

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In and out in a few hrs. Good selection of well maintained used vehicles. 2nd time I've purchased from Grubb's, one new and 1 used. Good selection of well maintained used vehicles. 2nd time I've purchased from Grubb's, one new and 1 used. More

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Excellent customer service, they go the extra mile for their customers. Highly recommend Grubbs Infiniti. their customers. Highly recommend Grubbs Infiniti. More

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We had a great experience in buying the car, Timely response and follow up on the process. Adolfo Hernandez did a great job and the entire team. Highly Appreciated and recommended response and follow up on the process. Adolfo Hernandez did a great job and the entire team. Highly Appreciated and recommended More

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Best dealer experience ever All my paperwork completed in less than 10 minutes. Car was ready, meticulously detailed and flawless. in less than 10 minutes. Car was ready, meticulously detailed and flawless. More

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