AnnaLisa Bautista | Page 2

The service department is the worst. They new for more than 3 weeks I was coming for a recall but they didn’t have the part. Advisor said they have to check if the recall was necessary They new for more than 3 weeks I was coming for a recall but they didn’t have the part. Advisor said they have to check if the recall was necessary before they put the part in. She said part would be in in a couple days and they’d call me. Of course they never called. I call today 2 weeks after the fact to see if the part is in. Service tells me I need to speak with parts to see if the part is in. I get transferred to parts and he tells me I need to speak with service. When I explained the run-around he said he try to help me and looked up and found the part is in. He transferred me back to service and now have been on hold for 16 minutes. More

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This is the only dealer that works with you but I wish they would give us axes to the car wash. they would give us axes to the car wash. More

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The star is for the sales staff. Very pleasant and accommodating. Anthony was great (although being forced to buy the extended warranty for $1400 bucks was a bit of sticker shock). Very pleasant and accommodating. Anthony was great (although being forced to buy the extended warranty for $1400 bucks was a bit of sticker shock). But knowing the reputation of this Kia dealership after the sale, I should have been very wary. All of that said, had brought my vehicle in for a free service, noticed that the paint was chipping, and that the plastic on my steering wheel had been cracked between the time i got to the dealership and when it was given back to me. Service tried to quote me some absurd number. I laughed and then left. I went in another time because my car said service required, spoke to someone very unpleasant here who literally just reset the gauge and did nothing with it. Basically what this tells me is that once the sale is done and they're paid, customer service doesn't mean anything. Filed complaints with Kia already and much like the Sansone service department, nothing is getting done. More

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The star is for the sales staff. Very pleasant and accommodating. Anthony was great (although being forced to buy the extended warranty for $1400 bucks was a bit of sticker shock). Very pleasant and accommodating. Anthony was great (although being forced to buy the extended warranty for $1400 bucks was a bit of sticker shock). But knowing the reputation of this Kia dealership after the sale, I should have been very wary. All of that said, had brought my vehicle in for a free service, noticed that the paint was chipping, and that the plastic on my steering wheel had been cracked between the time i got to the dealership and when it was given back to me. Service tried to quote me some absurd number. I laughed and then left. I went in another time because my car said service required, spoke to someone very unpleasant here who literally just reset the gauge and did nothing with it. Basically what this tells me is that once the sale is done and they're paid, customer service doesn't mean anything. Filed complaints with Kia already and much like the Sansone service department, nothing is getting done. More

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All aspects of the transaction were great. Our salesman Tito was fantastic! This is our fourth vehicle from Sansone and we always been happy with them. Our salesman Tito was fantastic! This is our fourth vehicle from Sansone and we always been happy with them. More

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Way over priced more than I can afford almost a $100 for a oil change Plus they have the xxxxx to change to rotate your tires that you bought from the Any other company that sells tires will rotate them f a oil change Plus they have the xxxxx to change to rotate your tires that you bought from the Any other company that sells tires will rotate them for life for free Last time I go to Sansone for anything More

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I went to Kia to get my car serviced I was greeted by Jamie then Mr Spencer they had great hospitality they answered all my questions I was very satisfied. I would recommend my friends and family that h Jamie then Mr Spencer they had great hospitality they answered all my questions I was very satisfied. I would recommend my friends and family that have Kia to go here to get their car serviced. Excellent work is done here there team is awesome. More

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A recall repair appointment for them to tell me they have order the part on a day off for that order the part on a day off for that More

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the staff is great but I haven't had the best experience with kia vehicles with kia vehicles More

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We had a very good experience at samsone kia, excellent attention, very good service .the time for the job was the one they suggested. attention, very good service .the time for the job was the one they suggested. More

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