Anthony Biondi | Page 3

Great customer service. Kunes Dekalb, IL gives that special touch that they care and will make your experience non-stressful. Not all dealers do that. They do this from t Kunes Dekalb, IL gives that special touch that they care and will make your experience non-stressful. Not all dealers do that. They do this from the time you walk in to when you leave. They communicate excellent and make sure you understand the problem and convey in laymen's terms the issues. Love the valet assistance program. So helpful. More

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Fast and efficient. Very accommodating on routine service. Attentive to requests during routine service. Recommend to all. Very accommodating on routine service. Attentive to requests during routine service. Recommend to all. More

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The service department is great. They are experienced and kind. I will bring my Jeep only to this dealership for service. They are experienced and kind. I will bring my Jeep only to this dealership for service. More

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The dealership sold my wife an extended service or maintenance plan- MVP Extended Service. She had the car serviced there recently. The charge was about $1,500 and none of the charges were covered by maintenance plan- MVP Extended Service. She had the car serviced there recently. The charge was about $1,500 and none of the charges were covered by the plan, which she has been paying $55 per month on since she bought the plan. She called the plan and described the charges, and the person she spoke to said most of it should have been covered, but they needed the paperwork. I called the dealership back and somebody told me that they check before they process the bill, and nothing was covered, so that is the way it is. She did say they would submit the paperwork to the plan company and get a formal rejection. So far no update. So, either way it feels like my wife got ripped off. I have a similar plan with Manning Ford for my Escape and haven't paid for anything since I bought it. Just doesn't sound right, does it? I wasn't going to say anything until after the final formal rejection came, but Kunes has been sending emails about doing a survey response about them, so here we are. More

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Excellent service and good attention to the people I really appreciate the time you give to me and resolve my situation really appreciate the time you give to me and resolve my situation More

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Very friendly staff, great work and very thorough, very fair price not a long wait fair price not a long wait More

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Outstanding dealership from management to sales finance and everyone that worked with you should have more dealerships like this one and and everyone that worked with you should have more dealerships like this one and More

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There was no communication at all. Not the nicest to work with especially the upper management. Not the nicest to work with especially the upper management. More

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The service is excellent at Kunes. I won't take our Jeeps anywhere else for service.. I won't take our Jeeps anywhere else for service.. More

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Great place to get your vehicle serviced. Only issue I have is the awful music they play at the dealership. I was told by an employee that the owner requires them to play Christian music. Oh, Only issue I have is the awful music they play at the dealership. I was told by an employee that the owner requires them to play Christian music. Oh, and the owner has a fake picture of himself on the cover of Time magazine. This guy must think he's holier than thou. Super strange! More

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