Anthony Christmas

Simi Valley Chevrolet responded

Thank you so much for your kind words! We’re thrilled to hear that every visit feels helpful and easy, and that our team’s friendliness keeps you looking forward to coming in. We truly value your loyalty and can’t wait to welcome you back for your next visit! — Anthony Christmas General Manager Simi Valley Chevrolet

Simi Valley Chevrolet responded

Thank you for the great feedback! We’re happy to hear that our service technicians provided friendly, efficient maintenance at a fair price and that our local pick-up and drop-off service made things even more convenient. We truly appreciate your support and look forward to keeping your vehicle running smoothly for many miles to come! — Anthony Christmas General Manager Simi Valley Chevrolet

Simi Valley Chevrolet responded

Thank you for sharing your feedback. While I’m glad to hear you’ve found it easy to schedule appointments, I’m very sorry that your interactions with our service representatives have left you feeling unwelcome. You should never feel like you’re bothering anyone when bringing your vehicle in for service. Your experience is not acceptable and does not reflect the standard of professionalism and courtesy we expect from our team. I will be addressing this with our service staff to ensure it is corrected immediately. I’d appreciate the opportunity to personally speak with you to better understand what happened and to work toward regaining your trust. Please feel free to reach me directly at 915-841-8349 or achristmas@simivalleychevrolet.com . — Anthony Christmas General Manager Simi Valley Chevrolet

Simi Valley Chevrolet responded

Thank you for the great feedback! We’re thrilled to hear that Jon Savage made the process easy and professional for you. He’s a valuable part of our team, and we’ll be sure to share your kind words with him. We truly appreciate your support and look forward to serving you again in the future! — Anthony Christmas General Manager Simi Valley Chevrolet

Simi Valley Chevrolet responded

Thank you for sharing your experience! We’re so glad to hear that John was helpful and that Jonathan in finance made the process encouraging and smooth, even during the longer parts of the transaction. We truly appreciate your business and look forward to serving you again in the future! — Anthony Christmas General Manager Simi Valley Chevrolet

Simi Valley Chevrolet responded

Thank you for sharing your experience! We’re so glad to hear that Gabe made you feel comfortable and provided helpful, friendly service from start to finish. That’s exactly the kind of car-buying experience we strive to provide. We truly appreciate your support and look forward to helping you again in the future! — Anthony Christmas General Manager Simi Valley Chevrolet

Simi Valley Chevrolet responded

We’re very sorry to hear about your recent service experience and the frustration it caused. We always want our customers to feel confident that their concerns are being taken seriously, and I regret that you left feeling otherwise. Our service department was fully booked until the following Wednesday, which limited our ability to perform a complete inspection during your visit. Unfortunately, that meant we did not get the full opportunity to diagnose the noise at that time. I understand how frustrating it must have been to then discover the issue and have it resolved elsewhere so quickly. Please know that Don, David, and the rest of our team care deeply about helping our customers, and while we clearly fell short here, we want to make this right. I would appreciate the opportunity to personally review your paperwork and experience so we can address this properly and prevent similar situations in the future. You can reach me directly at 915-841-8349 or achristmas@simivalleychevrolet.com . Thank you for bringing this to my attention — your feedback is important and will help us improve. — Anthony Christmas General Manager Simi Valley Chevrolet

Simi Valley Chevrolet responded

Response from the Owner: We truly value the trust you and your family have placed in us by purchasing multiple vehicles here, and we’re very sorry to hear about your recent experience. This is not the level of service we strive to provide, especially for our returning customers. Your concerns about the financing process and the way your follow-up calls were handled are very serious to us. Clear communication, respect, and follow-through should always be a priority, and it’s disappointing to hear that we fell short in this situation. I’d appreciate the opportunity to speak with you directly so we can better understand what happened and work toward a resolution. Please reach out to me at 915-841-8349 or by email at achristmas@simivalleychevrolet.com so I can personally assist you. We want to regain your trust and ensure you feel heard and respected. Thank you for bringing this to our attention. — Anthony Christmas General Manager Simi Valley Chevrolet