Anthony Fajardo | Page 2

Don’t deal with these clowns! They don’t hold up their end of deals. Treat their customers like xxxx! Everything is overpriced Never Buy!!!!!!! end of deals. Treat their customers like xxxx! Everything is overpriced Never Buy!!!!!!! More

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FIVE WEEKS WITH NO PART YET The dealership put an aftermarket lift gate on my mom's new car. It was great. Now it has stopped working. FIVE weeks and still no part! My mother The dealership put an aftermarket lift gate on my mom's new car. It was great. Now it has stopped working. FIVE weeks and still no part! My mother is a senior with a rotator cuff injury. So five weeks now with her trying to load groceries into the back seat of her car. Can't get them in and can't get them out! I am afraid that when the snow arrives, she will fall trying to get groceries out of the car. We have made multiple calls and are always told that they can't find the part. I will give one more week then will contact the better business bureau and WGN investigates as well. More

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Fast & Polite I had an appointment for an oil change and tire rotation. Service was quick and the service advisor was prompt, polite and explained all the work cle I had an appointment for an oil change and tire rotation. Service was quick and the service advisor was prompt, polite and explained all the work clearly. More

by samfran22 Verified Customer Verified Customer

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Not to often do you get good service - but - at castle I always get great service. Keep it up!!! I also the free car wash. do you get good service - but - at castle I always get great service. Keep it up!!! I also the free car wash. More

by COOKBOOKMAMA12 Verified Customer Verified Customer

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Could have been worse So all in all, everything was decent. Came in with a rough idle issue and after it was checked out, they found an issue with the cooling system leakin So all in all, everything was decent. Came in with a rough idle issue and after it was checked out, they found an issue with the cooling system leaking. After the repairs, the next day my coolant system was leaking. They did take care of it, just a hassle going back to the dealer on a Saturday. Then return the loaner and pickup my car on a Monday evening. I believe what I was charged for the initial repair was a bit high. Labor was over $1000.00. Based on when I told them to do the work and when the car was ready, it was roughly 5 hours. I believe most shops charge around 160.00 per hour, and I was charged around 200.00. I look at one of the items replaced, valve cover, and they charged 500.00 in labor. I personally cant see this taking more than an hour. I could do it myself maybe in 2 hours. Anthony was courteous and helpful. More

by dlopez14 Verified Customer Verified Customer

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Thank you Great work as always! Thank you so much for always providing great service. Tony was courteous and helpful. Provided accuracy on service time and call Great work as always! Thank you so much for always providing great service. Tony was courteous and helpful. Provided accuracy on service time and called when ready More

by isaiyaedelia Verified Customer Verified Customer

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Warranty Came in for warranty work. Had an appointment but not sure they were actually expecting me. I had asked for a loaner when I made it but they seemed Came in for warranty work. Had an appointment but not sure they were actually expecting me. I had asked for a loaner when I made it but they seemed surprised when I mentioned it then. I had to wait a bit for the loaner but it all worked out. More

by DOLPHINLUV14 Verified Customer Verified Customer

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Felt at ease A Great Place to buy a Car. Went here and I was not dissapointed. Helped me in everyway possible to get the best deal on a car. Not only that but also A Great Place to buy a Car. Went here and I was not dissapointed. Helped me in everyway possible to get the best deal on a car. Not only that but also found me a great insurance plan cheaper than what I had. They will do everything possible to make sure you feel like you made the best deal. Anthony and Katie did a great job helping me and got me the best plan I could afford. They keep your budget in mind. I am loving my Chevy Cruz LT 2018 More

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Shortest time ever I was very impressed how quickly my car/repair/oil change was completed in record time. Such a huge improvement from my last experience in December. I was very impressed how quickly my car/repair/oil change was completed in record time. Such a huge improvement from my last experience in December. Everyone gets an A+ rating. More

by Beverly Verified Customer Verified Customer

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Don't offer coupons that you won't accept. This rating because your servicemen refused to accept the coupon for my oil change that you sent to me as a reminder/incentive to use your facility. V This rating because your servicemen refused to accept the coupon for my oil change that you sent to me as a reminder/incentive to use your facility. Very disapppointing! More

by beverly.penro Verified Customer Verified Customer

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