Anthony Hoover | Page 17

Jamie was great and Anthony in the service department was great too!! I would reccomend Jamie to anyone of my friends! great too!! I would reccomend Jamie to anyone of my friends! More

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Awesome efficient service. The people were great, friendly and took care of our needs promptly. We waited at the dealership and in no time the car was ready. We forgot to menti The people were great, friendly and took care of our needs promptly. We waited at the dealership and in no time the car was ready. We forgot to mention a concern and will need to return. More

by AGALDEIRA Verified Customer Verified Customer

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Attentive, caring, great job. No waiting even though I was early for my appointment. Will be back again and again! No waiting even though I was early for my appointment. Will be back again and again! More

by RUTHIE_CROSS Verified Customer Verified Customer

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Pleasant, polite, informative, thorough, great interaction, service finished before quoted time, great experience at facility interaction, service finished before quoted time, great experience at facility More

by OKTEXAS1993 Verified Customer Verified Customer

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2 hours for an oil change. I was told upon arriving (with an appointment) it would be 1 1/2 hours. At one hour I went and stood in the front rather than stay in the waiting I was told upon arriving (with an appointment) it would be 1 1/2 hours. At one hour I went and stood in the front rather than stay in the waiting room. An employee came and asked me if I was okay. He then said he could go check on my car. He left. he was gone perhaps 5 minutes then came back with a person Id' as the service manager. He ask about the key fob recall I also was going to have done. He said that would take another hour and half. I said cancel the recall, I have been here over an hour and I notice my car was not even up on the lift. He told me he would get it done in 2o minutes. He emphasized he would get it done. Twenty five minutes late I ask him how many more 20 minutes it would take. I want my car. He as very calm. He went and then came back and said I could not have the car yet because they had just drained the oil. I went back inside into the dealership area, saw a individual whom I asked if he was an employee. I then told him it probably not do any good but where could I go complain. He went and got someone whom I laid the story out too. I then went back out to the enterway. Then the individual who first asked me what I was waiting for came back out and began to in my opinion tell me how wrong I was about the time in what I felt was an aggressive manner again my opinion. When he got loud I got louder. When he stepped toward me I stepped back and told him his further advance would be assault and I would call the police. He told me to be careful of the car coming in behind me. I said I did not care. I see my car. The man goes back in where the service manager is and they have a good laugh. The same man comes out again and tells me to find another dealership to meet my needs and tells me I can go. I tell him I need to pay. He says there is not charge for a 2 hour oil change. There were others who came in after me and were done before me. It did not matter that I had an appointment. Thank you for letting me vent and I will take the individual's word to heart and find another Nissen dealership to me my needs. More

by LOVETHELORD2 Verified Customer Verified Customer

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The dealership it self was good Anthony was great he made the dealership great. Good job Anthony I will be back. made the dealership great. Good job Anthony I will be back. More

by GTCASA Verified Customer Verified Customer

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Lack of communication, never told us it would take over 24 hrs, never called with status. So far the work appears good, but overall a frustring experience and definite let-down after the service from Gunn 24 hrs, never called with status. So far the work appears good, but overall a frustring experience and definite let-down after the service from Gunn Nissan before. More

by BNZOOT Verified Customer Verified Customer

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Went for oil change. Didn’t change my oil. After 10 or so minutes truck started acting up and pulled over. Turned out no oil in dipstick. Extremely frustrated and angry a Didn’t change my oil. After 10 or so minutes truck started acting up and pulled over. Turned out no oil in dipstick. Extremely frustrated and angry at the situation. I have let Nissan know. More

by MREDGAR_B Verified Customer Verified Customer

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They were able to find the intermittent problem and get it repaired. My SUV is driving great now. it repaired. My SUV is driving great now. More

by KOLACASEY Verified Customer Verified Customer

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Kept in contact and resolved promptly . Will recommend to others. Might buy another Nissan if I ever wear this one out. Will recommend to others. Might buy another Nissan if I ever wear this one out. More

by EDUBAY Verified Customer Verified Customer

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