Ariel Sallemi

I am absolutely appalled by the service department at McGee Toyota in Epping. For context, I’m a mechanic and I work in business operations — I understand both the technical side and what basic customer McGee Toyota in Epping. For context, I’m a mechanic and I work in business operations — I understand both the technical side and what basic customer service should look like. What we experienced here was a complete failure on both fronts. We dropped our vehicle off for tires, an alignment, and an airbag/seatbelt light that wouldn’t shut off. We did our part: the vehicle was there before they opened. By mid‑morning, we received a text informing us of a $185 diagnostic fee for the airbag issue — the first major red flag, considering this was never mentioned in the multiple scheduling calls it took just to book a routine service. Despite repeated attempts to confirm that the vehicle would be ready the same day, we received a text in the afternoon assuring us the technician was finishing up and that a 4:00 p.m. pickup was fine. Then, at 4:12 p.m., we received their disgraceful “after inspecting your vehicle” email — nearly $15,000 in so‑called immediate service needs, including an absurd $8,000 in exhaust work alone. And of course, the vehicle was not ready for pickup, leaving us stranded during an extremely busy spring baseball season. To make matters worse, we currently have another family vehicle in their shop for rodent damage. That estimate has now ballooned to nearly $9,000 just for inspection and removal of interior components — no parts, no repairs, just removal. And communication? Nonexistent. Just larger and larger quotes appearing out of nowhere. This is, without exaggeration, the worst service department I have ever dealt with. No transparency. No communication. No respect for customers’ time, money, or intelligence. Steer clear. Seriously. Save yourself the frustration, the chaos, and the outrageous, unjustifiable charges. More

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I came to McGee because I’ve dealt with Nick before and it’s a pleasure buying from him. I’m glad he’s back, it will keep me dealing with McGee. it’s a pleasure buying from him. I’m glad he’s back, it will keep me dealing with McGee. More

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I am always pleased with the quality of the customer service that McGee Toyota provides to me when I bring my car in for a service appointment. Maddie was very helpful when I scheduled my appointment, a service that McGee Toyota provides to me when I bring my car in for a service appointment. Maddie was very helpful when I scheduled my appointment, and on the day of the service, Jack greeted me as I pulled into the garage and listened attentively as I showed him how my front bumper needed to be fixed. I appreciate that the waiting room is spacious and the bathroom is very clean. I have been a long time customer and have always been pleased with the staff and how the service department is managed. More

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Honest, fast service, keeps you posted on as they work in your vehicle. Reasonable charge your vehicle. Reasonable charge More

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I cannot thank Melia enough for getting my warranty paperwork all figured out. I had spent thousands at another dealer who said I had no coverage when in fact I did. she set ne up with a service appt a paperwork all figured out. I had spent thousands at another dealer who said I had no coverage when in fact I did. she set ne up with a service appt and took care of everything I needed. So grateful! More

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Honest & great work. I feel safe & happy with the work that was done to my car I feel safe & happy with the work that was done to my car More

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Always pleased with regular service and emergency service. Know I can count on them for their expertise. service. Know I can count on them for their expertise. More

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Service was great, on time, explained well, and polite. Easy to schedule, and service department was careful with my car Easy to schedule, and service department was careful with my car More

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Always perfect service. I highly recommend McGee Toyota for all service for my RAV4.! I do t need service often:) I highly recommend McGee Toyota for all service for my RAV4.! I do t need service often:) More

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Wonderful, caring staff expert auto shop Easy to make appointments flexible Excellent in all aspects appointments flexible Excellent in all aspects More

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