Ariely Perez | Page 6

I waited 15mins outside before my car would be allowed into the service center, then I waited 2.5 hours and was told that my battery isn’t hold full charge it can not be replaced under the warranty, there into the service center, then I waited 2.5 hours and was told that my battery isn’t hold full charge it can not be replaced under the warranty, there was no resolution and the lady that assisted me only told me that I would have to deal with the issue until the battery fully fails, this is a 2024 lease I should not be having this issue More

by TIFFANYCAZARIN20 Verified Customer Verified Customer

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I was happy the service center resolved the issue with my new 2026 HRV I picked up a month ago. I had a great experience and my service advisor Ariely was great. Also although I was working with Ariely. Matt new 2026 HRV I picked up a month ago. I had a great experience and my service advisor Ariely was great. Also although I was working with Ariely. Matt was great to explain my maintenance that comes with my new vehicle upon leaving. More

by kimberlymccalpine Verified Customer Verified Customer

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It was a smooth procedure they got in and out no problems and even did my dual tank recall even when it was full. I was so grateful. and even did my dual tank recall even when it was full. I was so grateful. More

by RUPNARAIN.RICHARD Verified Customer Verified Customer

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The wait was extremely long. I had an appointment for 10am and left out of there at 1:15pm. There was also lack of communication. After 2 hours I had to ask for an update. If it I had an appointment for 10am and left out of there at 1:15pm. There was also lack of communication. After 2 hours I had to ask for an update. If it was communicated to me when I checked in that the oil change, tire rotation, brake flush and inspection would have taken so long, I would have made arrangements to leave the vehicle vs waiting for it. It was my first visit there and first impressions are important. Not sure if I’ll be returning. No issues with the service performed. More

by omarmelissa Verified Customer Verified Customer

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I waited for over two hours I asked for a ride home , I felt like they didnt want my budinesss I have a Toyota R4 I always bring it there the insisted I should bring it to Toyota. No information was giv felt like they didnt want my budinesss I have a Toyota R4 I always bring it there the insisted I should bring it to Toyota. No information was giving to me before I pick up the car besides the receipt. More

by JGM0469 Verified Customer Verified Customer

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Customer service Ariely Perez was wonderful. Car serviced quickly. Communication thorough and professional. Thank you. Car serviced quickly. Communication thorough and professional. Thank you. More

by Tonigfit Verified Customer Verified Customer

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My local dealership and service center, always very professional ,my car maintenance was performed as told ,needless to say I’m satisfied.good job professional ,my car maintenance was performed as told ,needless to say I’m satisfied.good job More

by ARAUJO.RENE13 Verified Customer Verified Customer

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My car received excellent service from mechanic Cleon Clarke, who is very professional and provides detailed explanations of the necessary repairs. I hope the advisors will be a bit quicker with handling Clarke, who is very professional and provides detailed explanations of the necessary repairs. I hope the advisors will be a bit quicker with handling the paperwork process. My car was finished within a reasonable time; however, I waited almost 1 hour for the advisor to complete the paperwork and get the approval for the warranty to replace my car battery. I give 4 stars due to that. More

by SHAIINA.MARSTON Verified Customer Verified Customer

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I needed an inspection. Steven got me in and out in no time. All of the service advisors are great! Steven got me in and out in no time. All of the service advisors are great! More

by FTDONCHEO Verified Customer Verified Customer

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Gwindalyn Is great she made sure my car came out of service at a timely matter!! service at a timely matter!! More

by jennylian1215 Verified Customer Verified Customer

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