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Arman Dzafic
Arman Dzafic at Audi Exchange Kirkwood

Arman Dzafic

Service Advisor

Audi Exchange Kirkwood

10230 Manchester Rd
Kirkwood, MO 63122

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5.0
14 Reviews

I have been in the Automobile Industry for the last 18 years, in experience with Audi, BMW, MINI Cooper, Hyundai, Kia, VW, and Nissan. My goal with each client is pretty simple: Leave happy and safe. I am considered to be the "neighborhood car guy" for all of your automotive needs and services. I strive f or excellence each and every day with also providing exceptional service with each client. I have been married to my best friend for 6.5 years now, and we have 3 beautiful children together. Outside of being your "car guy" I am a husband and father first. Thank you for placing the trust in myself and our team to ensure nothing but a perfect transition of sales to services. We look forward to working with you in the near future!

Dealership Experience

2 yrs, 9 mos

Industry Experience

18 yrs, 7 mos

Languages Spoken

Bosnian Bosnian

5.0

14 Reviews

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14 Reviews of Arman Dzafic

September 24, 2026

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Employee Rating

Had my routine oil change completed today with as always highly satisfied service.Arman shared a few photos from his vacation and treated me like a family member. Also enjoyed your waiting area! More

by strain411
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Yes
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Sep 24, 2026

Audi Exchange Kirkwood responded

Knowing that your routine oil change went smoothly and that our waiting area was comfortable is rewarding. Hearing that Arman treated you like family and even shared vacation photos means a lot to our service team. Thank you for choosing us for your Audi A7 service. Neil Westfall, General Manager, neil@audikirkwood.com

September 23, 2026

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This was one of the greatest experiences I’ve had at a dealership. Arman was extremely nice. It was an in and out experience. Will use his service again anytime I need service. More

by Ladyd
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Yes
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Sep 23, 2026

Audi Exchange Kirkwood responded

Efficient, personalized care is at the heart of how our service team operates. Knowing that Arman made your Audi Q8 visit smooth and hassle-free is truly rewarding. Your kind words and willingness to return mean a great deal to us. Neil Westfall, General Manager, neil@audikirkwood.com

August 27, 2026

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The dealership is awesome, first class customer service, very comfortable and inviting waiting area with snacks and beverages. Reasonable waiting time for service. More

by sxh7411
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Yes
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Aug 27, 2026

Audi Exchange Kirkwood responded

Our service department enjoyed working on your Audi A3. Knowing you found our customer care exceptional, our lounge welcoming with snacks and beverages, and your wait time reasonable means a lot to us. Neil Westfall, General Manager, neil@audikirkwood.com

August 24, 2026

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Arman has been terrific to deal with over the years. I highly recommend him and the dealership. More

by daw
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Yes
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Aug 24, 2026

Audi Exchange Kirkwood responded

Your praise for Arman’s support through each service on your Audi A6 highlights how our service team values long-term relationships. Hearing that you’d recommend him and our dealership means a great deal to our team. Neil Westfall, General Manager, neil@audikirkwood.com

August 14, 2026

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Arman was great! I was in and out quickly and the car drives like new. More

by Yossarian
Recommend Dealer
Yes
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Aug 14, 2026

Audi Exchange Kirkwood responded

We’re glad Arman could get you in and out quickly. It’s rewarding to know you feel your Audi S5 drives like new after service. Neil Westfall, General Manager, neil@audikirkwood.com

August 13, 2026

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Arman always delivers the best service and represents the dealership to perfection. Many thanx to all! More

by Susan P
Recommend Dealer
Yes
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Aug 17, 2026

Audi Exchange Kirkwood responded

Thanks for sharing about your experience with Audi Exchange Kirkwood. We appreciate your business and hope to see you again soon! Neil Westfall, General Manager, neil@audikirkwood.com

August 04, 2026

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The dealership was the first one I tried after moving to the area and stayed with them the entire time I lived in STL. Facilities are amazing, staff is always friendly and knowledgeable. More

by Yoi
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Recommend Dealer
Yes
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Aug 05, 2026

Audi Exchange Kirkwood responded

After relying on our service department throughout your time in STL, we’re glad you found our facilities welcoming and our team attentive. Knowing our staff’s friendliness and expertise enhanced your experience means a lot to us. We appreciate the chance to service your Audi A4 allroad. Neil Westfall, General Manager, neil@audikirkwood.com

August 04, 2026

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Arman Dzfaic is wonderful to work with he always takes great care of me. 10/10 across the board always. More

by Tizzy
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Recommend Dealer
Yes
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Aug 04, 2026

Audi Exchange Kirkwood responded

Thank you for the five-star rating and for your kind words about Arman. Knowing he always takes such great care of you during your Audi Q3 service means a great deal to our team. Neil Westfall, General Manager, neil@audikirkwood.com

August 03, 2026

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The customer service was excellent and very attentive to my questions and concerns. The time of service was exactly what I was told it would be. More

by Maremiller0610
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Recommend Dealer
Yes
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Aug 03, 2026

Audi Exchange Kirkwood responded

Knowing that the service on your Audi Q3 met the promised timeline and that your questions were handled attentively is rewarding. Arman and our service team appreciate your kind words. Neil Westfall, General Manager, neil@audikirkwood.com

August 03, 2026

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This is an excellent dealership. They have been easy to book appointments, have completed the work as promised. More

by LWDorr
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Recommend Dealer
Yes

Other Employees Tagged: Jimmy, Tammy & Richard (porter)

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Aug 03, 2026

Audi Exchange Kirkwood responded

We’re delighted that booking your appointment was straightforward and that the work on your Audi A3 met your expectations. Arman and our team appreciate your feedback. We look forward to assisting you again. Neil Westfall, General Manager, neil@audikirkwood.com

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