Arnoldo Garcia

Grote Mitsubishi responded

Thank you for taking the time to share your positive experience with us! We are so glad to hear that our service department was able to help you efficiently and with great customer service. Your satisfaction is our top priority! #HappyCustomers #ExcellenceInService

Grote Mitsubishi responded

Thank you for taking the time to leave us a review and for your kind words about our team. We’re glad to hear you found everyone friendly and helpful and that your questions were answered. We sincerely apologize for the condition of the brake pads at delivery — that’s not the experience we want for our customers. We appreciate you bringing this to our attention and would welcome the opportunity to address this with you directly. Thank you again for your feedback.

Grote Mitsubishi responded

Thank you so much for your kind words! We’re thrilled to hear our team made your experience a pleasure. Providing kind, considerate, and respectful service is always our goal, and we truly appreciate you taking the time to share your feedback. Enjoy your purchase, and we look forward to seeing you again! 😊

Grote Mitsubishi responded

Thank you for bringing this to our attention. We are truly sorry to hear about your experience, as this is not the level of service or follow-through we strive to provide. We understand how frustrating it is to make multiple trips and feel that agreed-upon repairs were not completed as promised. We take concerns regarding vehicle condition and post-purchase commitments very seriously and would appreciate the opportunity to review this matter in detail and work toward a resolution. Please contact our management team directly at your earliest convenience so we can address these issues properly. Your feedback is important to us, and we hope to regain your trust by resolving this promptly.

Grote Mitsubishi responded

Thank you so much for your continued trust in Grote! We truly appreciate you choosing us for your third vehicle. We’re thrilled to hear our team provided above-and-beyond service, and we’ll be sure to pass along your kind words to Malik. Your loyalty means a great deal to us, and we look forward to assisting you again in the future! 😊

Grote Mitsubishi responded

Thank you for bringing this to our attention. We sincerely apologize for the delays and for the vehicle not being fully ready at delivery. We understand how frustrating it is to wait and then still be missing key items like functioning tire sensors and the original factory key fobs. This is certainly not the experience we want for our customers. We would like the opportunity to follow up on this matter and ensure it is resolved as quickly as possible. Please contact us directly at 260-422-5000 or provide your preferred contact details so we can address this immediately. Thank you for your patience, and we appreciate the chance to make this right.

Grote Mitsubishi responded

Thank you, Thad! We really appreciate your loyalty and kind words. It’s great to hear that you’ve had such positive experiences with our team. We’ll always be here and ready to help whenever you need us!

Grote Mitsubishi responded

Thank you for your feedback! We’re glad to hear our team provided a polite, no-pressure experience and took the time to explain everything clearly. We appreciate your trust in us!

Grote Mitsubishi responded

Thank you, Evon! We’re so glad you enjoyed the professional service and felt understood throughout the process. We truly appreciate your recommendation and are happy we could help you find what you were looking for! 😎